Alibaba Questions & Answers

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Here’s what consumers have asked with answers from Alibaba staff and previous consumers.

155 questions answered
18% answered in 1 day
Question:

What if i pay and dont get my product?

Answer:

Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories

By Brad K.
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Question:

Hi friends, this is bharan i want to buy a sports bike in alibaba. com. please suggest me, we can trust or not

Answer:

Definitely not. I spent £1000 and never received goods and no money back

By yvonne s.
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Question:

Answer:

STAY AWAY FROM ALIBABA

By Maria M.
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Question:

Answer:

Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!

By Michele D.
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Question:

I ordered and product however the shipping number provided is giving an error message when i attempt to track package. what is my next method to ensure i have not been scammed?

Answer:

Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.

By Hugh K.
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Question:

How can i check on the reliability of a vender on alibaba?

Answer:

I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site

By Msin K.
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Question:

Is vuidding arts & craft a reputable supplier?

Answer:

Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!

By Jeff W., Service Consultant
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Question:

Doesn't alibaba guarantee the transaction by holding your money until you actually receive the product and give your ok to release the money? and alibaba asks customers to send money through western union to alibaba- is this safe?

Answer:

This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.

By Carol M.
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Question:

How safe is this site for a big purchase

Answer:

If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity

By Alfred S.
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Question:

Is portland autobase limited a legitimate company that sells vehicles in uganda

Answer:

Do not trust any company on Albaba you will be ripped off they have nothing in place to guarantee you are dealing with a proper company

By Brad K.
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Typical questions asked:
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