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Alibaba.com Questions & Answers
Here's what consumers have asked with answers from Alibaba.com staff and previous consumers.
69 questions answered
38% answered in 1 day
181 questions sorted by: recent | popular | fewest answers
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Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories

By Brad K.
Helpful answer 4
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definitely not. I spent £1000 and never received goods and no money back

By yvonne s.
Helpful answer 4
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Bruce L. said it perfectly Alibaba will connect you with alot of vendors but it's up to you to verify their professionalism.

By Robert C.
Helpful answer 4
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There are more reliable sources to buy from at other proven online retail stores, and with more buyer protections than Alibaba will offer. I'm not familiar with what's available to you from Ghana, but my choice would be direct from a brand name manufacturer like Apple, Dell, HP, etc. or a place like Amazon, etc. If the seller you are considering is from China, DON'T BUY at any price unless you can afford to waste much time and all the money you send. Only if you have irrefutable proof that a China source is reliable and practices fair and honest fulfillment should you even consider buying from China through Alibaba. ALWAYS USE PAYPAL, if you pay the seller IN FULL their dispute process/policy protects you should you not get what you bargained for. Good luck with fulfilling your need.

By Bruce L.
Helpful answer 2
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Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up:http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants:http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!

By Jeff W. [Alibaba.com Rep]
Helpful answer 2
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If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity

By Alfred S.
Helpful answer 2
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Hi Francois I have purchased several expensive items via Alibaba but the minute I raised a dispute when I was swindled of over $4500 by Echo Yang from Mega Beauty they didn't want to know. Firstly their complaints webpage is very hard to access. Secondly there is no email address or phone number to speak to a human being. I eventually provided them with a mountain of evidence of the swindle, they agreed with me but were unable to do anything about it. As a result they said they would display the complaint on their mini website for 3 months. No one sees this mini website and they didn't put it on at all. Mega Beauty added golden supplier stars to the Alibaba website every few weeks. The gold supplier status is not regulated. In fact the more stars they display the more money they have to pay Alibaba. They are supposed to gain golden supplier status every year. I wouldn't advise buying ant expensive item from them. They are not interested in the buying customer but just asking money from your transaction and the false gold supplier status payments and commission they get from the seller. Good luck with your complaint, but I firmly believe Alibaba do not care and will do very little to assist you. Never pay through their website as I believe it's also a con. U should name and shame the seller, its the only satisfaction you may get.

By Carol M.
Helpful answer 2
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Do not trust any company on Albaba you will be ripped off they have nothing in place to guarantee you are dealing with a proper company

By Brad K.
Helpful answer 1
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Yes, but you have to buy that "safe" assurance & $1,000 USD is the minimum purchase to qualify. As for wiring money... It's a bad idea unless you have a strong record & relationship with the vendor... regardless of whether the purchase is domestic or international. It all comes down to ALIBABA being there in the front fighting for you or not. 98.9999% of the time it's NOT!! Try and find ONE testimony where Alibaba is praised for a documented rescue of a purchase transaction Yes, but you have to buy that "safe" assurance & $1,000 USD is the minimum purchase to qualify. As for wiring money... It's a bad idea unless you have a strong record & relationship with the vendor... regardless of whether the purchase is domestic or international. It all comes down to ALIBABA being there in the front fighting for you or not. 98.9999% of the time it's NOT!! Try to find a documented testimony of a purchase transaction that was covered by "Trade Assurance" that went bad and Alibaba took the initiative to correct the failed transaction to the satisfaction if the buyer. JUST ONE DOCUMENTED TESTIMONY!!

By Bruce L.
Helpful answer 1
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Look at how long they have been registered and what their rating is. Anything less then 96 percent is normally not a good sign. But also read the negative feedback to make sure that its not just a case of sour grapes on the part of customers. The negative feedback gives u a good indication of what the problem may be with a prospective seller. cheers

By trumphet b.
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