World Market

Spent $200 on these pouf ottomans. Withing 6 months of very limited use, both have lost their shape and one has a tear in the fabric. Pure garbage considering what we paid for them.

I applied for a World Market credit card because I was planning on purchasing large ticket items and the incentive they were offering at time of application was 20% off my first order. The good news-when I applied they emailed me the 20% off code to use. When I finally received my credit card in the mail the incentive expired. I called to see if World Market would make good on it and they refused. I won't be purchasing from World Market and am cancelling their credit card.

I love shopping the store in person, but Jesus Christ, don't order from them online. The website will charge your method of payment but then error out while processing your order and advise you to try again. You end up being charged for each attempt and their customer service department is woefully inadequate. I do not believe they actually read through your email and provide generic responses that do not address your issue and it made me want to tear my hair out.

This company has no idea how to run a business. Order for pickup but turns out item is out of stock in stores for months, even when website says pickup in two days. Cancel and replace order for delivery in 4 days. It's now been 11 days and item shipped from California to Florida, arrived in Florida on the 18th and somehow is back in California on the 21st. Customer service is clueless and rude. Supervisors offer no additional help except the item is in transit. Company took almost 1300$ from me a month ago and I have no items to show for it. Do not use this company for any reason!

I went to buy some things in store, and happened to find some clearance items that I thought I could use. When o got to the register, one item marked 9.99 rang up as $50, and she fixed it to 13.50. Other items rang up weird prices and she acted like I was trying to pull one over on her. I found them like that, and just thought I could use them. I then tried using a coupon that I received two days ago and definitely never used, but it said it was used apparently. I gave up at that point, and rang everything up. I then noticed that she had in fact over charged me even after I thought she fixed it, so I went back through after picking up an online order. I got a different, much nicer cashier, and she said they could honor the coupon and fix the price on the thing that got over charged. We had to ring a whole new order to get the coupon applied which I figured would be okay. When she gave me my refund receipt, I didn't realize until I got home that she had just give me back the original receipt, so I don't even know if she actually refunded me. It was such a waste of time, and these are errors within the company, so I don't know why I got the runaround. I emailed the company to verify that a refund went through but haven't heard back. I'll be waiting to see if it comes through, but at this point, I kinda feel like they just double charged me… and especially seeing all the reviews, it seems this is company-wide and common. I'll happily update my review if this issue gets fixed, but at this point, I would definitely say to please don't shop at world market. Definitely go spend twice as much somewhere else because that's what you'll be paying here, and maybe you'll get treated better than gum on someone's shoe.

You shop online, you order, you pay, then a week later or more, you get a notice that your order has been cancelled because the item is now out of stock. This happens over and over. They do not keep an accurate inventory. When you write to complain, you get a generic response about your refund but no actual help or explanation. I'm don't doing business with these fools who don't know how to run a business.

I have ordered a few things from this website, and some of them have been fine. But I have ordered two baskets, neither of which were cheap. One of them came very lopsided. It is just the way it is weaved. It does not sit straight. I bought it to put a plant in in my living room. Another time I ordered a large sculpted basket called a pumpkin basket. When it came, the entire side was caved in. And it wasn't damaged, I believe it was just made that way. I attempted to pop the side back out oh, but it would not go. The box it arrived and had not been damaged at all. So that leads me to believe they actually shipped it to me this way. I don't know why they ship out items that are clearly not made correctly. Those should be discarded and not sold. Then I had to go through the trouble of asking for free return shipping since I received a defective item. Which they did honor

I do not question the negative experiences that many other consumers have reported, but my own recent experience was very different from theirs. I ordered very hard to find Boulder Canyon potato chips with only sea salt added and I received them promptly. The bags were intact and the chips were fresh (with a "Best if used by date" more than three months from the date I received the package. World Market provided a valid tracking number so that I could track the shipment. All in all, I found the company to be reliable and trustworthy.

Right in the door we knew how much time should be the focus of the customer. Not buying stuff. Later closer to 8 I'm sitting on a chair with a wine bottle waiting for my wife in the distance trying to ask the manager and getting flack and no answers about ten minutes. We're 61 and 55 and got racist treatment because of our mixed raceness. Are you together. Are you waiting for someone. Questions to criminalize and disrespect us. Something you wouldn't ask a person you respected. She was so conscious if her clocking out. She lost site if her customers and treated them like dirt. Later in line she and her rude cashier let us have it by talking over us. Much to their chagrin they did stay later by their own mmeanness. It took them 15 minutes to explain the price difference of the 7.99 wine that was really 11.99. They were so mean and hostile to us I just walked out and said to my beautiful wife. Honey I gotta go. Good luck getting a fair price and/ or explanation and left. By 8:15 she was back in the car. I am personally afraid to return myself. I've never been so attacked personally in my life. This manager singled us out and made us very uncomfirtab I e. Usually world market is very civilized but I think this manager is not representative of world markets values. Bully. Closemindedness. Intolerant. And should be reprimanded. 2%22/24 bWorld Market
5975 E Broadway Blvd #1
Closed Opens 10 AM Sat
Not too mention being extremely rude to my wife and combative with her high blood pressure. Who needs it?

I went in there the other day. Yipee 20% almost everything. Not exclusions apply.
I was told i could not use the coupon. I put in my phone number and i did not get any rewards for spending $120?

Worst custoner service ever. Argued with me on phone and only discounts for in store pick up. No store where I live. Horrible service. The worst!

I have only purchased items from World Market on line twice and both times has been a problem. As many others have said here, when you purchase on line it says is in stock. Then you go to pick it up at the shop and you realize the order is incomplete, the manager says he doesn't know what happened, but the rest will arrive at some point. In my case, I ordered 4 bottles of Herdez Chipotle cream. I received the wrong salsa, and only 3 bottles not 4. I paid $25.45. I went to return the order to the shop nearest to me. I showed my order purchase and they refunded me only $12.35. I pointed out that was wrong, she says, we can not refund the shipping cost which was $9 and I said what about the other bottle? She said you only returning 3 so I can't refund the other one! I said, you never send it to me but I paid for 4 bottles! She said there was nothing she can do. This is a total scam! The other time I bought something on line it was for a set of 10 forks and 10 knifes. They sent an email that the order was ready for a pick up. I went and the order was incomplete, there were only 5 forks and 4 knifes. Their explanation, that was the only they had in stock! Why don't you email the customer informing of this? I don't want an incomplete set! Again, it smells like they are shady and liars. It looks like to me a class action law suit should be set up because this company lies and deceives customers all the time.
NEVER AGAIN! DO NOT SHOP ON LINE HERE!

Been calling for weeks. Wrong tracking number, multiple times on calls with supervisors, keeps telling me same issue that it's "shipped", no one calls the trucking company to get updates. Refuses to give me refund because it's "shipped status" went in fact, it is still sitting lost somewhere! GARBAGE COMPANY! Go buy elsewhere, spend more and get great service and an actual tracking number! Not to mention, the stores have absolutely NOTHING in stock! Everything was out of stock, leaving you to order online and then you run into these weird, stagnant, no activity with shipping issues and VERY RUDE customer service people!

I ordered a product for curbside pick up about 7:30am on Jan 5,2023. The site said there were 7 available. Today is Jan 8th and I get an email that WM canceled my order because the item is out of stock. Why they didn't just pack up my order as soon as it came in, instead of waiting 3 days, I have no idea. This isn't the first time I've ordered from them via the website and an item has gotten canceled several days after I paid for the order.

I was super excited to purchase a basket full of clearance holidays decor but couldn't because their system was down. I was assured there keep it for me until the following day. I even called and verified later that afternoon. Upon returning the next day at 10 am only to find they had disregarded my vow and replaced the entire careful of things onto shelves. No apology or anything to try and make it right. Never again.

One of the most terrible user experiences with online order that I have had.
They accepted an on-line order, charged my credit card and deducted reward points for this order. Then just silently cancelled the order, without even trying to offer any substitutions. Their customer service reacted to my complaints with plain mockery like "thank you for kind words about our website". Never made any attempts to make things right by me, never refunded forfeit reward points. Beware of their business practices, avoid ordering from world market online, they just do not deliver.

So, I ordered a daybed from World Market online ($750) it arrived promptly. When I unpacked the item I realized it was badly damaged. After several frustrating phone calls - sending photographs etc of the damage - they decided I could return it (thanks so much!) We agreed I'd bring it back to the store (50 miles away) that weekend, since there was no way I could re-pack it for pick up. Unfortunately I had e pretty tragic family situation that weekend and I did not end up going - it never even crossed my mind. The following Wednesday I get a call from a driver en route to my house to pick it up. I was surprised but relieved that I didn't have to make the trip to return it. But, customer service had been so incredibly inept up to this point that I took pictures of the truck and the driver loading the truck. 6 Weeks later and I still hadn't received a refund, so I call to see what's up. After moving up the chain and having to explain the situation over and over I send the pictures to the senior supervisor - her response is that they have no record of the pick up and the pictures are not their truck or their subcontractor and I should report the theft to the local police! At this point I want to report World Market to the police. How would a thief know to come pick up a broken daybed I bought at World Market? Anyway, the senior supervisor, who insisted she had no authority to make refunds and wouldn't tell me who could, told me we could not proceed until I filed a police report -so I did. Stay tuned and NEVER BUY ANYTHING FROM WORLD MARKET.

I ordered a water filter for my refrigerator. The item came in the correct box however it was the wrong filter in the box. I used there prepaid return ticket. Two weeks later I received the package back with a label saying "Return to Sender" The return address on the return label was ******* Orb Dr., Browerville, MN *******. I googled the address and found that it is a house in a rural area that is actually listed on Realtor.com for sale. Never use them again.

Fell in Love with World Market in Santa Barbara. Been a faithful customer for more than 12 yrs.
NOT no more.
Worst customer service ever. Can't get my order, can't get a response. Will Trying doing a charge back for this insanity. $107 order. 16 days and not tracking. Due at the house 6 days ago. NO tracking information. Sent an email Jan 5th. Automated response, "expect a response to you shortly" 6 days later no response.
NOw it is 7 days since the order should have been here, still no response, no order and no tracking number
Who ever the CEO is, is looking to save on taxes by running World Market into the ground. A bunch of fat cats buy World Market from Bed Bath Beyond when customer service was customer service and now these fat egotistical fat cats have nothing better to do then ruin a business and add more anger and frustration to the world as we try and find a live person to help get an order. Well done Fat Lazy, perimysium's. You might have a lot of money but you're still bottom feeders.
Doing a Charge back and will pray for the employees at World Market when it crashes, they will find good jobs and loose little in the interim.

World Market sold us a rug and it arrived smeared with grease. We have tried to return the rug but its shipping company, Pilot Freight Services, does not respond to our repeated calls. It is impossible to get Pilot to answer the phone or return a call. World says we are responsible for the cost of the rug even if Pilot fails to pick it up. We regret ever having made this purchase. If you are reading this, buyer beware.

You know my ambivalence in regard to corporate chains.

Nevertheless I do like World Market.

I have picked up some cool-vintage type pieces for a redo project: Grass rugs, zinc frames, cool sculpted towels as well as some interesting food items such as walnut oil and interesting yet inexpensive wines.

It's a fun place in which to browse plus they always have fresh and featured coffees for the customer to enjoy while meandering.

Plastic bags are horrible, but theirs are fun.

Four stars.

ETA: Aww heck -- as I write this, I note that WM has merged or been absorbed by a conglomerate. I just hope that it retains its original funky, vintage, ethnic charm. ~ MS

In May I ordered the following:
GE XWFE Refrigerator Water Filter Replacement, Single-Pack × 1,4 Pack (Save $20), $89.99

I attempted to change our water filter and it would NOT work. A certified GE technician was here today and indicated that these filters are deficient, NOT containing the chip or necessary elements to work. I ordered directly online using a VISA. I am out of pocket this amount and had to order water filters directly from GE. BUYER BEWARE - I also emailed the customer service for them, but doubt I'll get a refund.

World market is just as what you would expect, slow and untimely, crap quality, no standards of their items. I ordered some thick stemless glasses over a week ago and they still haven't shipped out. Before that I went to the store to see what kind of things they sell. Just a disappointment all around. Lesson to self and anyone willing to listen, it is not worth doing business with this slow business.