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  • WigsWay

WigsWay

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Overview

WigsWay has a rating of 2.27 stars from 84 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WigsWay most frequently mention human hair, and customer service problems. WigsWay ranks 292nd among Wigs sites.

  • Service
    8
  • Value
    9
  • Shipping
    9
  • Returns
    8
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
9
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I ordered a human hair wig from this company and paid $119.00.
  • I want to send it back but have no way to do it as I can not make contact with anyone in customer service.
How would you rate WigsWay?
Top Positive Review

“I loved it”

Rajkumar A.
1/14/20

Very soft and natural looking wigs from Wigsway. It's a little lighter in real. Goes perfectly with my natural hair colour

Top Critical Review

“A total 'rip off' company, close them down' Scammers!”

Pauline H.
8/14/23

Be warned, these wigs are rubbish. Nothing like the photos you see. Matted hair, poor fit, sides are rough & hang over your ears. They look soooo fake. I have tried to make contact but my emails are blocked. Why are they allowed to continue trading? False advertising, rubbish product. Nothing short of steeling peoples money, sending wigs that can't be worn. SCAMMERS! If I could give a minus rating I would but they only provide a 1 star as lowest rating.

Reviews (84)

Rating

Timeframe

Other

Reviews that mention popular keywords

hair wig (8) customer service (6) return address (3)
Thumbnail of user paulineh209
1 review
0 helpful votes
August 14th, 2023

Be warned, these wigs are rubbish. Nothing like the photos you see. Matted hair, poor fit, sides are rough & hang over your ears. They look soooo fake. I have tried to make contact but my emails are blocked. Why are they allowed to continue trading? False advertising, rubbish product. Nothing short of steeling peoples money, sending wigs that can't be worn. SCAMMERS! If I could give a minus rating I would but they only provide a 1 star as lowest rating.

Tip for consumers:
Shut the company down.

Products used:
WIG

Thumbnail of user sonias455
1 review
0 helpful votes
June 6th, 2023
Verified purchase

My wig was nothing like the picture, I was so upset to receive it not even the right colour, and made poorly, the money I spent on it, I won't get back, my rating is nil and would advice everyone who wants to buy a wig,do not buy from company wig way in great Britain supposed to be light grey with streaks of blonde

Tip for consumers:
Site can not be contacted

Products used:
None

Thumbnail of user abeers19
1 review
0 helpful votes
February 6th, 2023
Verified purchase

I ordered two wigs and got the shock of my life when they arrived. Nothing like the picture and the quality is really the worst. Not human hair, full nylon. I was smart enough to to pay through PayPal otherwise. I wouldn't have received my cash. Never.I returned the wigs and got my money through PayPal.

Thumbnail of user rajkumara1
1 review
0 helpful votes
January 14th, 2020

Very soft and natural looking wigs from Wigsway. It's a little lighter in real. Goes perfectly with my natural hair colour

Thumbnail of user linaa57
1 review
0 helpful votes
June 29th, 2021

I spent over $500 on wigs to receive a rubbish hair quality, the wigs doesn't look like the original photo, it's look like they glued the hair on the part, it is absolutely rubbish, I sent them many emails for a refund one reply and the are not willing to give me my money back, they ignored all my emails.
And I will take it further.
Please don't waist your money and buy anything from this website.

Tip for consumers:
scam

Products used:
wigs

Thumbnail of user afafs
1 review
0 helpful votes
October 8th, 2021

Very Bad wig a bulk of hair to make at least four more wigs, they refused to return it while they said money back granted. So sad I had to give these cheating companies my money. I don't know when the government will protect the consumers from these cheaters.

Tip for consumers:
Be carful before you buy

Products used:
None

Value
Shipping
Quality
Thumbnail of user rubinak3
1 review
0 helpful votes
October 23rd, 2019

I'm definitely not a barbie girl. I dont know how to do my hair, makeup, or nails. So I wont even try to make this look real on my head without a hat. Props to those who have! But I miss my long hair so much so this is a super cute wig from wig way!

Thumbnail of user jenp145
1 review
0 helpful votes
March 15th, 2021

This company is just a bunch of liars and crooks. No way will you get your money back for a product you received that is faulty and nothing like the picture. The wig I ordered is the wrong colour and has a parting that looks singed. Its a horrible grey colour instead of blonde streaks. The 15-day return refund policy is a joke, The support centre people are all called Jane! And are difficult and obstructive. Do not be tricked by this company. I will never ever buy from here again.

Tip for consumers:
do not buy from this company.

Products used:
wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user arpitk7
1 review
0 helpful votes
January 14th, 2020

Super-duper love this wig! I don't have high expectations because it's so cheap but omg the quality when it arrived! It looks so real! You won't regret buying this.

Thumbnail of user amyj402
1 review
0 helpful votes
January 12th, 2020

With every purchase from here, the experience just gets more and more amazing. The wig was almost close to real hair. There are adjustable straps to fit your head and two extra clip ones.

Thumbnail of user premc5
1 review
0 helpful votes
January 14th, 2020

This is so cute. I'm really happy about the product and the style...

Thumbnail of user mm1153
1 review
0 helpful votes
March 19th, 2021
Verified purchase

This is 1 of the emails recieved after purchasing a 100% Human Hair wig $217 nz dollars not including postage.

Dear customer,
We will remake a new wig in 100% human hair and the handing& shipping fee is $140.
Or we will refund $50.
Please consider.
Jane

State of this company shame on you ripping people off.

DON'T BUY FROM THIS WIGWAY IT'S AND CHINA FIRM SELLING RUBBISH WIGS

Thumbnail of user kirstip
1 review
1 helpful vote
August 16th, 2020

I'm disgusted in this company, I paid nearly $300 for a wig and all you can see is the cap underneath, I can't wear it at all! I've had several conversations and they will not refund me. They are wanting me to pay more money and send it back and they will make a new one. Don't buy from here as if there is a problem they will not help you out

Thumbnail of user sheryld98
1 review
0 helpful votes
January 29th, 2021

I ordered a wig from the site that was too small and they refused to replace it saying it was customised - which I don't believe it was. They asked me to pay half again which - stupidly I did - for a wig of the correct size and the quality was abysmal. The webbing wasn't trimmed off, the direction of the hair was wrong, the cut on one side didn't match the other (too short and stumpy), the stitching of the hair on the base wasn't straight and didn't match the colour of the hair so it could be seen. Very frustrated and a waste of money.

Tip for consumers:
The long length of time for delivery - up to 2 months, poor quality, customer service unhelpful.

Products used:
Wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexw463
1 review
0 helpful votes
January 12th, 2020

IM SO HAPPY! I loveeeeed this wig like omg new fabbb... I feel like ima keep my real hair hiding for a bit.

Thumbnail of user esterd6
1 review
4 helpful votes
June 29th, 2020

I have ordered the wig more than 2 months ago and still waiting. I'm starting to think this website is a scam. Anyone else with the same problem?

Thumbnail of user danielleb337
1 review
0 helpful votes
July 14th, 2020

I ordered a wig online, when my confirmation email came through it said it would be a minimum of 30 days to recieve my wig. I cancelled my order well with in the 23hr time-frame to cancel the order. I have sent 8 emails and still no refund!

This company have very poor reviews are off shore. Any positive reviews are from Asian men which leads me to believe that the pisitive reviews come from the company...

Stay away from Wigway.

Thumbnail of user pollyy2
2 reviews
12 helpful votes
August 11th, 2015

This is a gorgeous wig had a lot of compliments; great color and not to long. Really looks natural. I found this wig to have issues with the following, it maybe only me but I have purchased 4 so far and its pretty consistent; size (avg.) larger than other average size, the cap front by ear way too bulky really needs to be reduced makes the sides stick out-use hair pins to keep them down which can be uncomfortable sometimes. Purchased 4 and will buy again.

Thumbnail of user bimleshp1
1 review
0 helpful votes
January 14th, 2020

I can't describe how happy I am with purchase, hair looks amazing and very soft, and the colour, OMG a whole different story, really cutelooks a bit shiny from top, but I will cover it with a hat

Thumbnail of user genevievek17
1 review
0 helpful votes
March 21st, 2020

The wig I got was completely different to the one pictured! Wrong color, wrong style, this is really a waste of money and time!

Thumbnail of user agnib
1 review
0 helpful votes
January 14th, 2020

Osm wig I bought first time... and m satisfied with... shiny in light... and if you are going to try a different look you can go for this... osm volume... very lengthy... and good in adjustableThis is so cute. I'm really happy about the product and the style.

Thumbnail of user sharonw727
1 review
1 helpful vote
July 17th, 2020

I ordered a scrunchie and was sent a clip in wig. They are not refunding or exchanging for the one I ordered as they say they will be out of pocket. They just want me to keep it a go away. Still hoping they do the right thing as they are at fault, not me. I will not buy from them again.

Thumbnail of user annies121
1 review
0 helpful votes
December 9th, 2019

I love this hair style from this website. I actually purchased it for someone; tried it on and knock out in feel affection for with this amazing hair style, its quality is superb and long lasting. I do highly recommend it for sure.

Thumbnail of user amits140
1 review
0 helpful votes
January 14th, 2020

I like it so much, this look so natural, Tq so much Wigsway. I recommend to everyone who wants to change new look.

Thumbnail of user davidt1385
1 review
3 helpful votes
June 27th, 2020

The picture on their website looked great. Even reasonably priced. My wife would have loved that wig. Would have - had it even arrived. After paying in excess of $200 I was assured it would arrive within 7 - 10 working days.
20 days later - nothing. An email of inquiry assured me it would be shipped immediately.
40 days later - still nothing. Another email and yet another assurance.
65 days later - nothing.
And now 80 days later I have given up waiting. I have resigned myself to accepting that it will never arrive and these Chinese thieves will undoubted keep the money.
So now, whenever I think of Wigway words such as unprofessional, incompetent, apathetic and scam spring to mind.
Bottom line - DO NOT BUY FROM THESE CROOKS.

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About the business

Wigsway offers Human Hair Wigs, Lace Front Wigs, African American Wigs, Lace Wigs and Hair Extensions at lowest price. Enjoy the natural and comfortable Wigs.

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