LADIES, YES they are scammers and very good at it. They are aware that the majority of customers are not experienced in the legalities and/or practices of a Company (or fraudulent practices of a Company). I perused their presentation (so called Terms & Conditions) and it is fraught with ambiguity, misrepresentation, vagueness and biased conditions. For one example, (under Cancellation Policy) STANDARD ORDERS must be cancelled within 24 hours of payment confirmation. What do they consider to be a Standard Order? What do they consider to be a Custom Made Order? You will be surprised at their answers if you asked. What you consider is "Standard" or "Custom Made" is totally different to what they will state it to be if you ASKED them. They are aware of this and know that customers will go on their assumption of what this means. This is where they get you because they do not diisclose what they consider it to be in their Terms & Conditions.You would be shocked to know that they consider it Custom Made if you wish the Wig to be in the colour & size that you want! Yes I know, it does not make any sense. So what is a Standard Order? Do you see what I am getting at? It goes on & on. This is why there are so many disputes and unsatisfied customers. There Terms & Conditions is not a Contract as it has not been agreed to by both parties, therefore you can set your own Terms (hard to do but legal. They will absolutely hate this) and have THEM agree and confirm to your Terms & Conditions. On & on & on. GET SAVVY AND LEGAL SMART LADIES!