• WigsBuy

WigsBuy

Overview

WigsBuy has a rating of 1.71 stars from 693 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WigsBuy most frequently mention customer service, wrong color, and phone number problems. WigsBuy ranks 291st among Wigs sites.

  • Service
    143
  • Value
    149
  • Shipping
    132
  • Returns
    114
  • Quality
    144

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
162
See all photos

What reviewers want you to know

Positive highlights

  • The synthetic hair wig I bought is certainly lovely.

Critical highlights

  • Tried to resolve a scam purchase from WIGSBUY.com by contacting their "Customer Service."
  • There was no return address on their website and the 2 telephone numbers, one in China, went nowhere.
How would you rate WigsBuy?
Top Positive Review

“Beautiful Wigs”

Milton S.
4/16/17

I am so satisfied with my beautiful wig. It is very long, comes to the small of my back and I am tall. Fits well, feels secure and the razor cutting is awesome. It feels a little coarse, but a spray of conditioning spray and that puts that right. I will mention, the wig is not as vibrantly colored as the picture, it is a darker red with some beautiful highlights. It looks amazing on, sexy and weighty, like your own hair. This is a nice wig.

Top Critical Review

“Had to give one to give a review”

Fred P.
12/5/23

This company shows pictures of Jaclyn Smith wigs and I ordered one paid extra for expedited freight still took over a week and it's a copy There is no phone to call here in the US I don't know whether to be mad at myself or this company guess I got what China company's are doing scamming folks look at the piece of cut paper they put in for prove of what's in box

Reviews (693)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (115) phone number (32) return address (27) hair wig (37) return policy (15)
Thumbnail of user fredpope615
1 review
0 helpful votes
December 5th, 2023

This company shows pictures of Jaclyn Smith wigs and I ordered one paid extra for expedited freight still took over a week and it's a copy There is no phone to call here in the US I don't know whether to be mad at myself or this company guess I got what China company's are doing scamming folks look at the piece of cut paper they put in for prove of what's in box

Tip for consumers:
Don't be scammed like me

Products used:
A copied Jaclyn Smith Wig

Thumbnail of user hollyannf3
1 review
0 helpful votes
March 4th, 2024

I will never ever buy from this company again. Not only are their wigs awful their customer service is awful. There is no number to talk to someone. Communication is all by email and you wait days for an answer. I buy the wigs for my daughter due yo losing her hair from cancer. One of the wigs looks like a clown when she put it on. Not at all like the website. It was all mattied and look like it got dragged around by a dog. So so bad. I requested to return the wigs and UPS was going to charge me $350 to return. USPS $95
I have never dealt with a company that made you pay for returned merchandise. That is bad customer service. DONT BUY FROM WIGSBUY
This is a WARNING

Thumbnail of user browniec1
1 review
0 helpful votes
August 30th, 2023

I ordered a "100% human hair" wig from this place. Cost me $200. When I received it, it was a synthetic blend, the wrong wig and the wrong color. IT looked like something I could have bought at the Halloween store or Party City. I tried to return it. Called their customer service line, tried their CHAT, and sent an email. No response. I logged into the website, found their return policy and there were no links, addresses or forms available to fill out or click on. So now, I'm stuck with a 200$ Halloween costume. DO NOT buy from this "company" unless you just like throwing away your money or dealing with unethical thieving companies.

Tip for consumers:
This place is a total SCAM.

Products used:
"100% human hair " wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user loglesby305
1 review
0 helpful votes
September 17th, 2023

My mother order a wig from a Facebook ad. I have said over and over to never trust the linked ad but she's a trusting old woman on a fixed income. The wig came after 2 months and it was a horrible color! Customer service numbers are disconnected and no replies from emails. $150 lost. Of course, it comes from China. Scam!

Products used:
It was a wig that was never used. Not an accurate color.

Service
Value
Shipping
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Thumbnail of user tinas146
1 review
1 helpful vote
October 8th, 2017

The hair is very nice. I might trim the bangs not sure. By so far no one could tell it was a wig. It even comes down to the ears which feels much more secure than others who have a shorter lace underside. I just ordered 6 maybe 7 more wigs. For friends and family and for My Self too! I feel so pampered. Shiny strong hair nice style. Low cost and no spending time with a flat iron! I am very pleased! I do recommend getting the head cap and brushes to help keep it all neat.

Service
Value
Shipping
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Quality
Thumbnail of user jeanieb75
2 reviews
1 helpful vote
January 12th, 2023
Verified purchase

This companies wigs look NOTHING and I mean NOTHING LIKE they advertise. People said a knock off, they don't even qualify for a knock off-at least a knock off looks almost identical to the real thing. Good luck getting a refund when your unsatisfied with your garbage wig. My pictures say it all. Do you see any curls in the wigs they advertised versus what I received, Yeah me neither. Stay away for this company! I'm trying to save you immense aggravation like myself. The reviews say it all. This company is a complete joke with no punchline! Lol

Products used:
None there wigs were garbage

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryt1948
1 review
0 helpful votes
April 3rd, 2022
Verified purchase

Ordered this wig In January, order number *******. (I am posting the order number to prove my earnestness.). Website had said it passed quality inspection. Then no more updates, no wig was sent. I emailed them on four separate occasions, asking for an update. No response. Do not purchase anything from this Business! It is a complete fraud and sham and you will lose money! (I am out $166, that's a lot of money.)

Tip for consumers:
Do not purchase from this site. They will keep your money, never respond to your emails of inquiry, and never send you the product.

Products used:
None. Didn’t receive the product.

Service
Thumbnail of user anujs21
1 review
1 helpful vote
September 4th, 2018

I'm absolutely in love with this wig! I've worn it on so many different occasions and love how natural it looks. I get so many compliments from others who think it's my natural hair. The wig is so soft and doesn't take too long to brush after wearing for an extended amount of time. Also, I purchased this wig at an attractive price.

Thumbnail of user shaunat18
1 review
26 helpful votes
January 19th, 2021
Verified purchase

My wig came 2 months after I initially placed the order with no updates. Customer service kept giving me the wrong date for when it should be shipped out. I had to pay an additional 53 dollars to have it delivered and when it finally showed up it was the wrong length, colour, and texture with a horrible part. It looks like a halloween wig and it costs over $500 dollars! Please don't trust this company. Learn from my mistake!

Tip for consumers:
Horrible

Products used:
Wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellim51
3 reviews
2 helpful votes
March 10th, 2019

The wig I got wasn't exactly what I expected but Jessie, from the company said she would credit me $30 so I can put it towards having it straitened since it came curly.
I will gladly let others know that a customer was made happy and spread the word where I got my piece from to other Cancer patients and trichotillomania sufferers.

Thumbnail of user bs515
1 review
22 helpful votes
January 12th, 2021
Verified purchase

The wig I received is nothing like the picture. It was smaller and less full than the picture. I immediately looked in to a refund and they made me jump through hoops. Then they came up with nonsense about why they would not take it back. Do not buy a wig from them. It came from China and took forever to get here.
NOT WORTH THE MONEY. The one picture is what it was suppose to look like. The other picture shows how thin and stringy it actually is.

Service
Value
Shipping
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Quality
Thumbnail of user curticep
1 review
1 helpful vote
April 14th, 2017

Ordered 11/12 & received 11/25 so shipping speed is on the slow side. Overall this particular wig is comfortable & breathable & looks better than my own damaged hair do to excessive coloring. Will be great to use for transition since I will be growing my hair out. The highlights are more on the red side than blonde which the picture indicates but actually a great bargain for the price.

Order number: *******

Service
Value
Shipping
Returns
Quality
Thumbnail of user debrad1161
1 review
0 helpful votes
February 6th, 2023

I ordered a wig 2 months ago, it arrived last week, after opening the box I was so very dissatisfied, I have never seen this color and it looks nothing like what the picture looked like. The cost was $55.00 plus shipping and handling. It doesn't seem easy to return. I know lots of ladies that like new looks but I would never recommend this company to any one. My name is Debra Dillard, my e-mail *******@hotmail.com.Thanks but never again. Don't know why it took so long to get it. Ms. Dissatisfied!

Tip for consumers:
Make sure, don't know how your purchase is correct

Products used:
Wig

Service
Value
Shipping
Quality
Thumbnail of user janieb73
2 reviews
5 helpful votes
February 5th, 2022
Verified purchase

Stupid me didn't do a thorough research first. I was led to believe the wig was coming from U.S. I ordered the wig and they took funds out of my account on 1/4/22 with 3 day shipping. On 1/10/22, no wig, so I tried canceling order and they refused. This monstrosity that's supposed to be a wig arrived 1/31/22. It's not even the wig I ordered and it shipped from China, not the United States. Hard lesson learned!

Tip for consumers:
My advice to others is avoid wigsbuy

Products used:
Wig

Service
Value
Shipping
Quality
Thumbnail of user sands7
1 review
1 helpful vote
August 3rd, 2022

I do a good deal of online shopping and pride myself in thoroughly researching products before a purchase. I've been looking for a highlighted short choppy cut wig and found one on WigsBuy. I did NOT do a search for reviews and am so sorry for this mistake. I received a package with a wig sized for a doll's head, color brown made out of what I would call straw cut from a bowl. This company needs to be drummed out of business.

Service
Value
Shipping
Returns
Quality
Thumbnail of user moniques280
1 review
0 helpful votes
February 15th, 2023
Verified purchase

This is not my first time purchasing from this company usually wait time 3-4 weeks. I paid for expedited shipping, hoping I can get in two weeks it has been almost two months now. I have a foundation where I give the wigs away complimentary for people who are suffering from Cancer, I had to go to another company to purchase a wig because my client was patiently waiting for the wig for me to just tell her it's coming and never came. I will never order from them again and don't be in a rush if you order a wig.

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user leahb322
1 review
1 helpful vote
January 26th, 2022

I received 2 wigs today, both the wrong color and so thick they look cheap. I am platinum blond. The wigs were Light brown and Dark brunette! Have called Customer Service Phone and always busy. No receipt to find customer order # let alone anything else. Please do not use this outlet! Cheap wigs from China!

Tip for consumers:
Use another wig outlet

Products used:
Neither wigs

Service
Value
Shipping
Returns
Quality
Thumbnail of user malineem
1 review
3 helpful votes
August 26th, 2017

I know it took me a while to wait for my shipment, but it was well worth the wait! I ordered real human hair clip-in extensions picked the type of hair and the texture matched my hair so well! I have fine breakable hair. These extensions gave my hair a boost and my boyfriend thinks my hair looks absolutely gorgeous! The extensions is not too thick and is not too heavy where it talks on my hair and hurts my scalp. What a difference in quality! Like I said well worth the wait!

Thumbnail of user lg444
1 review
1 helpful vote
April 21st, 2022

The phone number is non-functional. I received only half of my order placed in Jan., this is March. I have emailed greater than 6-7 times requesting the return address. The late response is always, 'return the merchandise and we will refund' the money. Yet they refuse to provide the refund address nor a "real" phone number. I spent over $250, receiving only half the order placed in January. I want a full refund.

Tip for consumers:
Do your reviews research. I personally have learned my lesson. I may never receive my refund nor the other half of the order.

Products used:
I did not use either of the products. The wigs does not appear to be the ones I ordered or they were misrepresented. I ordered earrings with the same order and they have yet to arrive. I no longer want them. I want nothing from this company but my refund. I cannot send it back because they refuse to provide the address. I cannot call them because they post a non-functional phone number.

Service
Value
Shipping
Returns
Quality
Thumbnail of user miltons28
2 reviews
0 helpful votes
April 16th, 2017

I am so satisfied with my beautiful wig. It is very long, comes to the small of my back and I am tall. Fits well, feels secure and the razor cutting is awesome. It feels a little coarse, but a spray of conditioning spray and that puts that right. I will mention, the wig is not as vibrantly colored as the picture, it is a darker red with some beautiful highlights. It looks amazing on, sexy and weighty, like your own hair. This is a nice wig.

Thumbnail of user joea911
2 reviews
1 helpful vote
May 31st, 2022
Verified purchase

The wigs I received after a long wait did not in any way match the advertising pictures. The models are pictures of actual real hair styles not wig. When I contacted support I got ghosted. The website has no return policy or option. Do not use this site to buy a wig. It had no style or color just very awfully made and bad color. I have a receipt and can post pictures later.

Tip for consumers:
Find a trustworthy place that you can preferably try on first

Products used:
None it is not wearable

Service
Value
Shipping
Returns
Quality
Thumbnail of user caelah
1 review
43 helpful votes
April 3rd, 2020

I would NEVER order from here again. It took 5 weeks and the wig was not what I ordered. My mom had a tumor removed from the top of her head in February and I ordered a short pixie cut wig that day. The wig came and is completely wrong. See the photos and their offers. Refund me less then 50% of purchase AND I pay for return shipping. Then they give me a VIP link for future orders. They are messing with the wrong girl!

Thumbnail of user maryh2824
1 review
7 helpful votes
November 16th, 2021

This is a terrible company to deal with; I should have done more research into complaints against Wigbuy. I received the wrong color, style and the quality is very low. When I contacted them regarding the problem they had me send pictures and then responded with an offered to refund only 50%. I learned the hard way that both their product and company is a waste of time and money. Please, for your own sake, steer clear of Wigbuy.

Tip for consumers:
Wigsbuy takes advantage of cancer patients.

Products used:
Wig, but unusable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ald181
1 review
1 helpful vote
February 28th, 2022
Verified purchase

Paid online for an item, confirmation email on 5th February. Went online 23rd February to check order status - order does not exist, so sent a query to their customer service via their website to enquire why the order doesn't exist on their system, yet payment made almost a month ago. No acknowledgement of the query, no reply. Not even a courtesy note of we are looking int this issue.

I'll leave you to your own conclusions as to what this indicates. I'll keep pestering them, with dwindling expectations, I'll let the community know the outcome, but for now - score is -2/10

Service
Value
Shipping
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Thumbnail of user around366
1 review
0 helpful votes
October 5th, 2023

The company received the payment, but there was no shipping confirmation until after six weeks; I received the wrong items. There is no refund unless you pay your shipping cost to send it back to China. Very disappointed

Sitejabber for Business

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From the business

Wigsbuy provides natural looking cost-effective wigs, hair extensions & accessories for free shipping. Shop custom size synthetic & human hair wigs for men & women in multiple colors on our wig store here to explore the secret of instant beauty.

Business History

We ensure that every transaction is safe and secure, offer free standard shipping worldwide, and consumers just need to add a little cost for using expedited shipping methods, such as UPS,TNT, DHL,FedEx etc. We are committed to make your shopping a breeze on our sites!
Established 2010, gained rapid growth both in sales and trust in the last few years.We specialize in providing quality wigs and hair extensions at the lowest price to you because of China's relatively cheap labor. We offer free standard shipping to most countries.
Our commitment to gorgeous hair comes through in everything we do; from our expertly scrutinized assortment of wigs, hair extensions, and hair pieces to our superb shopping experience. We don't just sell wearable hair — we offer useful information to help navigate the sometimes overwhelming choices in styles, hair types, cap constructions, colors, and more.
By selling exclusively via the internet, we can minimize the operation cost. It means consumers can save more! Our certified experts can guide consumers through questions and style options to make shopping easily! We look forward to helping consumers find their perfect style & color.

Company Representative

Thumbnail of user shrineyy
shriney y.
Typically does not respond to reviews

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1.7
693 reviews
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