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on 12/19/18Thank you for your question, Kimberly. Returns through a manufacturer depend on the response from the manufacturer. This may delay the process. For us to be able to help, you will need to contact us directly on our website. I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com.