• WebsiteBox

WebsiteBox

Overview

WebsiteBox has a rating of 4.32 stars from 723 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebsiteBox most frequently mention customer service, real estate, and mark sanchez. WebsiteBox ranks 3rd among Website Builder sites.

  • Service
    103
  • Value
    102
  • Shipping
    31
  • Returns
    27
  • Quality
    88

This company does not typically respond to reviews

Positive reviews (last 12 months): 40%
Positive
2
Neutral
1
Negative
2
36
See all photos

What reviewers want you to know

Positive highlights

  • A special shout out to Mark Sanchez who really knows his stuff!
  • There are not enough words to describe how satisfied I am with Jenny-May's superb customer support.

Critical highlights

  • The one star reflects their lack of empathy and customer service.
How would you rate WebsiteBox?
Top Positive Review

“Had a chance to work with them”

Bornio B.
1/3/24

We worked with my friend on quite a good project which referred to the real estate sphere and we demanded a good website, because we realized that it would our calling card if the project would be launched. We have applied for services to these guys as the pricing was rather affordable for us, and their designs which they published in testmonials were looking attractive. We have built the website of our dream due to them, but unfortunately the idea with the real estate business faded. But I'm not disappointed. I'm moving forward!

Top Critical Review

“The Worst”

Marcia G.
5/4/23

My site has been working just fine up until February 2023. The Home value tool stopped working sometime in February or maybe even before February, and they still have no ETA on when it will be fixed. I keep getting the same response every time I contact them, "We're working on it". Now I have to go find another Home value tool to use in my ads. So frustrating!

Reviews (723)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (183) mark sanchez (30) customer support (44) web site (19)
Thumbnail of user abuv2
1 review
0 helpful votes
May 28th, 2023

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Thumbnail of user irinar39
1 review
0 helpful votes
November 9th, 2021
Verified purchase

I am so grateful for highly skilled and very professional customer services at WebsiteBox. From the moment I contacted them about website, Tiffany was delight with answering all of my questions. After signing for the Plan, I was connected with Travis and he was very quick and responsive and created an awesome website for me in less than a week up and running. Mike followed up on IDX approval steps, making everything move quick and smooth. I could not be happier to have my website with WebsiteBox! They are great!

Products used:
Website design and hosting

Service
Value
Shipping
Returns
Quality
Thumbnail of user marciag262
1 review
0 helpful votes
May 4th, 2023

My site has been working just fine up until February 2023. The Home value tool stopped working sometime in February or maybe even before February, and they still have no ETA on when it will be fixed. I keep getting the same response every time I contact them, "We're working on it". Now I have to go find another Home value tool to use in my ads. So frustrating!

Tip for consumers:
no

Products used:
Ended up using a different application for my home value tool, which by the way cost me extra money

Service
Value
Quality
Thumbnail of user mauriw1
1 review
0 helpful votes
May 20th, 2021

Jenny-May one of the very top top support techs I've ever talked to, right up there with my Apple & Google Business techs! Very professional, super nice, eager to help, creative, collaborated & offered suggestions I had not thought of. Followed up with me several times, easy to reach & responsive. Very very satisfied happy camper here! Jenny-May a great asset to WebsiteBox!

Service
Value
Quality
Thumbnail of user juanc1211
1 review
0 helpful votes
February 20th, 2023

Websitebox is down. I called the phone found on Facebook and is out of order. Seems that this company disappeared. My website is lost and all the link I have on my social media is not working. The company is not reachable at this time. Frustrated. My hosting company said that my website was transferred to Amazon but I didn't authorize the move. I am stuck with WEBSITEBOX because there is no way to contact them to see what is going on.

Thumbnail of user borniob
6 reviews
0 helpful votes
January 3rd, 2024

We worked with my friend on quite a good project which referred to the real estate sphere and we demanded a good website, because we realized that it would our calling card if the project would be launched.
We have applied for services to these guys as the pricing was rather affordable for us, and their designs which they published in testmonials were looking attractive.
We have built the website of our dream due to them, but unfortunately the idea with the real estate business faded. But I'm not disappointed. I'm moving forward!

Thumbnail of user michaelm6678
1 review
1 helpful vote
March 30th, 2021

Let me tell you I was skeptical about WebsireBox just because the pricing was so reasonable. I was considering developing my own using wordpress. I am so glad I did not do that. Signing up for their premier service I was assigned this amazing person Jenny-May Ruttan, she is like me having my own web developer on staff. She is a dictionary of knowledge and a work horse. Best of all she has answered every phone call I have made. I guess I have good timing. This was a great decision!

Tip for consumers:
Let me tell you I was skeptical about WebsireBox just because the pricing was so reasonable. I was considering developing my own using wordpress. I am so glad I did not do that. Signing up for their premier service I was assigned this amazing person Jenny-May Ruttan, she is like me having my own web developer on staff. She is a dictionary of knowledge and a work horse. Best of all she has answered every phone call I have made. I guess I have good timing. This was a great decision!!!

Products used:
website design

Service
Value
Quality
Thumbnail of user joshuah819
1 review
0 helpful votes
June 8th, 2022
Verified purchase

I can't express in words how frustrating this company has been to work with. I was told from the start that it would only be $99/yr After a time, things were changed and my account closed. I expressed my frustration and received a reply stating that in order to activate my account I had to pay three times what was agreed upon. There was no apology in the response. The one star reflects their lack of empathy and customer service. Their actions prove that they only care about a profit and are misleading in their sales tactics.

Tip for consumers:
Follow up repeatedly as they do not take care of things for you.

Products used:
Website and Lead Generator which never worked

Service
Value
Shipping
Returns
Quality
Thumbnail of user sherryw341
1 review
0 helpful votes
November 6th, 2021

I was referred to this site by a colleague and I was thrilled with the prices, service and modern templates! My account rep Tiffany Valverde was quick to respond to my requests and extremely helpful. She helped me customize a website perfect for my real estate needs. I would highly recommend this company to any realtor that needs a fresh modern look.
Sherry Walter
Beverly & Co.

Service
Value
Thumbnail of user janac14
1 review
0 helpful votes
September 6th, 2023

ABSOLUTLEY THE WORST! DONT WASTE YOUR MONEY!
Way better platforms than this one. They said one time fee, but will scam you by charging you $200 Us every year after a few years.

Thumbnail of user henryr245
1 review
0 helpful votes
January 27th, 2021
Verified purchase

A huge thank you to Candy from WebsiteBox for a jaw dropping website that puts our competitors out of the water. We couldn't be more grateful for her continuous communication and putting up with us as we asked for changes in almost every detail. Thank you Candy! I would highly recommend Candy and the rest of the team to anyone interested in creating an maintaining a website.

Products used:
Website design

Service
Value
Quality
Thumbnail of user carolynv102
1 review
0 helpful votes
June 1st, 2021

Superior! Websitebox is by far the best website platform out there! I am still in Awe over my website! My Account Manager, Jennymay went over and above her call of duty to make everything perfect! She listened to what I was looking for, went to work and built us a BEAUTIFUL, user friendly website. I am overjoyed with my experience from first contact with Websitebox, Tiffany to working with my Account Manager, Jennymay! Don't waste your time and money anywhere else! You will be pleased! Carolyn Vidler, Vidler Realty, LLC Florida

Tip for consumers:
Request Jennymay as your account manager, she is above all the best! You will be very pleased with Websitebox!

Products used:
Premium package

Service
Value
Shipping
Quality
Thumbnail of user jayg469
1 review
0 helpful votes
January 20th, 2021

Websitebox offer a prompt, courteous, knowledgeable guidance. I have been a user for about 8 years and always experienced exceptional professional service! I highly recommend this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anas407
1 review
0 helpful votes
June 4th, 2021

I just started using WebsiteBox and I hit the jackpot when Jenny-May was assigned to be my account manager. I truly believe she is one of the best support techs I've ever dealt with. Not only is she extremely professional, helpful, knowledgeable, and creative, she is also polite, kind, courteous and genuinely concerned about the success of my business. There are not enough words to describe how satisfied I am with Jenny-May's superb customer support. She truly is amazing and a great asset for WebsiteBox.

Service
Value
Quality
Thumbnail of user veronap1
1 review
0 helpful votes
December 15th, 2021

WebsiteBox did an excellent job creating our website for my real estate firm. I've been a real estate broker for over three decades and was a bit skeptical at first but was pleasantly surprised. Thanks, Tiffany and Travis. If you are looking to build a real estate website? I highly refer WebsiteBox.
Verona Paschal Real Estate, LLC

Service
Value
Shipping
Thumbnail of user timp610
1 review
0 helpful votes
January 26th, 2022

WebsiteBox is the worst website maker I have ever used. I highly discourage you to not purchase this website designer. The editing is infuriating. You can barely make edits to text or pictures without deleting edits or just being unable to edit. Once you have made an edit it is irreversible.

Quality
Thumbnail of user darleneq
1 review
1 helpful vote
April 13th, 2017

I wish the on boarding call was sooner, but once I had a chance to go over the dashboard things became pretty easy. I think it will be a great website for my business. Love the fact it's a one time price. It is a one time price of $99 for each thing I wanted to do, so remember if you want to do lead capture it will be another $99.

Thumbnail of user oilartnow
1 review
0 helpful votes
August 30th, 2023

***** Highly Recommend ****
Jenny-May / Web designer etc.

I'll try not to write a book about it.

From time to time, I come across certain pro's that are actually Experts.
In this case Jenny-May it's absolutely one of them. Through the mess & the hassles of me trying to figure out making a website & all the other things surrounding it, she made it much simpler and hassle-free. There wasn't just one best part, because there were so many, good things about my interaction with this Expert. Basically everything that involved doing business well and the way it should be done in every way. I guess I'll rattle off a few things / Professionalism, Know-how, wisdom, Punctuality, Subject matter details, Understanding, Positive attitude, Good spirit. Ok, I can go on and on obviously. As you can see by now,
I had a lot of issues with my website situation & all things related to it.
I went through a lot & this Expert was able to see me through the whole thing flawlessly. Why did I go into this detail? Because "MOST" people most of the time are focused on negativity or bad reviews...I focus on the opposite and this is definitely one of those times that I'm glad, to put it the way it was, the way it is, & keeping it on point. I highly recommend Jenny-May to anybody or any business to do business with her, because of the things mentioned
Herein & more. * * * * *.

Tip for consumers:
***** Highly Recommend ****
Jenny-May / Web designer etc.

I'll try not to write a book about it.

From time to time, I come across certain pro's that are actually Experts.
In this case Jenny-May it's absolutely one of them. Through the mess & the hassles of me trying to figure out making a website & all the other things surrounding it, she made it much simpler and hassle-free. There wasn't just one best part, because there were so many, good things about my interaction with this Expert. B

Products used:
***** Highly Recommend ****
Jenny-May / Web designer etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelleh1625
1 review
0 helpful votes
May 3rd, 2021

2 of my websites disappeared and they don't have a back up... do not use, don't buy you will waste time and money

Service
Value
Thumbnail of user cyrilc39
1 review
0 helpful votes
December 15th, 2021

It is the ABSOLUTE WORST! I have written several emails and they don't even care to respond. They are so full of you know what. The reviews you are reading from everyone else is spot on. It is horrible and despicable. You have to figure out your own problems.

When making modifications to your website, there are also lots of bugs you'll run into which are quite irritating. Example, when select a sentence and changing it to bold lettering, it will only select one word and make it bold. You have to select each word in order for the change to occur. Do you think you can deal with that?

Thumbnail of user chrism2228
1 review
0 helpful votes
January 12th, 2021

I looked at Websitebox about 5 years ago and at that time, I felt that it was way too basic to create a quality site. However, I recently took another look and was shocked to see how far they have come. If you haven't looked at it for a while, you really should look again. Today, Websitebox boasts everything you'll need for building an absolutely beautiful and highly functional real estate website. And they do this for a very competitive price! It is super easy to use, while being very robust in options and features. And though it is easy to use, they also have a fantastic customer service staff to help if you need it. During my website building phase, I was especially impressed with a customer support representative named Candy. She listened carefully, was knowledgeable about the product, articulated ideas clearly, and conveyed a sincere sense of caring and value to me as a customer. Great product, great prices, great people. What more could you want?

Service
Value
Quality
Thumbnail of user karenr1519
1 review
0 helpful votes
March 4th, 2021

I can't say enough about the service I got from Jenny-May Ruttan. She answered all my questions and did more revisions than I think was expected. She went the extra mile to make sure I was happy. Highly recommend!

Service
Value
Quality
Thumbnail of user dominiquer18
1 review
6 helpful votes
December 27th, 2018

Awful customer service! Nobody could help me with a simple task of adding my domain to my site. After days of talking with multiple people I decided to cancel and get my refund. It's been 7 days now that I've been trying to cancel this account and still nothing. Run from this company! They offer a lousy product for a cheap price with no support. What's the worst is they won't even let you cancel if you're not satisfied!

Thumbnail of user johnt1356
1 review
0 helpful votes
February 3rd, 2020

Initially, I had some reservations about the new platform. However, after receiving 1st Class Service from Dan Q. My site is better than ever! Thanks Dan Q. For all your recommendations & assistance! Cheers!

Thumbnail of user danq9
Dan Q. – WebsiteBox Rep

John,

Sorry to hear about the challenges you are having with the new platform.

The main reasons we migrated to a new platform is to allow for much better lead generation using Google Ads, Facebook Pixel and you get a free SSL certificate to ensure your website is secure. The old site simply did not have the capability to integrate these options.

Our customer service is open Mon to Fri from 10 AM to 6:30 PM EST (1-866-857-1657).

Also, offer a free on-boarding whereby we will walk you through the process and help you get the website ready - domain, MLS and content.

Simply use the link provided and sign up for a date and time that works for you and we will have a customer service rep reach out and help you get set up.

https://websitebox-onboarding.youcanbook.me/

Thanks,

Dan
Director of Customer Support

Thumbnail of user mikew1720
1 review
0 helpful votes
November 9th, 2021

We have been using WebsiteBox for years, their quality always going up with better service.
Tiffany Valverde built our sites, with 100% professional and dedication.
I recommend WebsiteBox to all my realtors friends and family.

Products used:
Website services and building my sites

Service
Value
Shipping
Returns
Quality

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From the business

The $99 do-it-all website, IDX and CRM for real estate agents, teams and offices. No monthly fees. No surprises. Call us today at 1-866-857-1657 to get your website today!

Company Representative

Thumbnail of user phyllish3
Peyman A.
Founder & CEO
Typically does not respond to reviews

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4.3
723 reviews
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