• WebEyeCare

WebEyeCare

Overview

WebEyeCare has a rating of 3.16 stars from 870 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebEyeCare most frequently mention customer service, contact lenses, and best price. WebEyeCare ranks 8th among Contact Lenses sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 50%
Positive
2
Neutral
0
Negative
2
16
See all photos

What reviewers want you to know

Positive highlights

  • Customer service was fantastic also contact lense price was the best I've found so far.
  • Simple ordering process, great price on my contact lenses, very fast delivery.

Critical highlights

No critical highlights yet

How would you rate WebEyeCare?
Top Positive Review

“Good”

Haleigh D.
10/21/23

Contacts came in decently fast. Had no hassle with my prescription. Would be 5 star if there was a cheaper contacts at least for astigmatism.

Top Critical Review

“They dazzle you with a nice low price..”

scott s.
3/17/24

Then as you go to check out. They charge a "Processing fee" of $118. On a $179.order LOL! What ripoffs they attempt to be

Reviews (870)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (97) contact lenses (69) eye doctor (37)
Thumbnail of user kathyv52
2 reviews
0 helpful votes
December 8th, 2022
Verified purchase

This was my first order with WebEyeCare. When I had questions prior to placing my order, it was very easy to reach someone to talk to. After I received my order, I had a question about my insurance. Angela promised to call me back after following up and she did in minutes! She was extremely helpful and friendly. I will definitely be using Web Eye Care again. Excellent Customer Service makes all the difference.

Products used:
Air Optix HydraGlyde Mulifocal Contacts

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!

Thumbnail of user jamesl2551
2 reviews
2 helpful votes
August 31st, 2021
Verified purchase

Contact lens I purchased from webeyecare.com did not work me. I rarely return items purchased via Internet, but with their banners of 100% satisfaction guaranteed, etc. I called customer service and found that in fact it's not 100% satisfaction guaranteed. I can only return unopened box, I pay for shipping, no return label, and worst of all a surly customer service rep. I'm going to buy a new contact lenses but not from this company.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

I am deeply sorry to hear that your experience was less than ideal, as we pride ourselves on excellent customer service. We are eager to remedy this. Please give us a call at (888) 536-7480 when you have a moment. Again, I am sorry for the inconvenience and hope to connect you with our team soon.

Thumbnail of user nkastrother
1 review
0 helpful votes
March 31st, 2023

I had a very smooth experience with ordering my contacts. The customer service reps replied to my questions promptly and fully. The price for my Multifocal Dailies is great!

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!

Thumbnail of user lindas3692
1 review
0 helpful votes
August 16th, 2021
Verified purchase

Webeyecare was very easy to do business with. They were quick to respond to a question I sent them by email and sent me notifications every step of the way regarding shipping and transit. I needed toric XR contacts that are considered special order. It was initially supposed to take 5 to 7 weeks, but I actually received them in 2 weeks. Great service and the lowest price I found anywhee. I would definitely order from them again. Terrific experience!

Products used:
Contact lenses

Service
Value
Shipping
Quality
Thumbnail of user roberta2261
1 review
0 helpful votes
April 20th, 2021
Verified purchase

WebEyecare.com had the best price, free delivery and I got my contacts in less than a week. Great experience, easy to navigate website, and submission of prescription

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are thrilled to have exceeded your expectations. Thank you so much for your kind words and we look forward to serving you in the future.

Thumbnail of user haleighd1
1 review
0 helpful votes
October 21st, 2023

Contacts came in decently fast. Had no hassle with my prescription. Would be 5 star if there was a cheaper contacts at least for astigmatism.

Tip for consumers:
91189314 order number

Products used:
Oasis for astigmatism

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Thumbnail of user asifd2
1 review
0 helpful votes
November 29th, 2021
Verified purchase

Very happy with the purchase experience from WebEyeCare. It was one of the best prices and exceeded my expectations on delivery time over a busy thanksgiving week. I got it in only about 3-4 days and it came well packaged. Also happy with the regular email and text updates on shipping status.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!

Thumbnail of user rajeevg12
1 review
0 helpful votes
May 5th, 2021
Verified purchase

I found this site through Google Shopping. Hadn't heard of them before but prices were great. Sometimes this cam be a bait-and-switch. But everything went smoothly. No gimmicks. Free shipping. Fast delivery. Text notifications. I even had a question about the arc which got a speedy response from their care team. Will definitely be back for more!

Products used:
Contact lens

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you so much for your kind words and recommendation. We greatly appreciate it.

Thumbnail of user amandap70
1 review
2 helpful votes
April 1st, 2016

I ordered from web eye care thinking it will be much faster than my eye doctor. I was clearly mistaken. I sent a copy of my prescription with my order and six days later it was barely being shipped. Why it would take six days I have no clue. I understand the weekend but by Tuesday they still had not shipped. I can go to my doctors office and that day it will be processed. My contracts were shipped in two separate boxed and arrived days apart. Overall slow service has me convinced web eye care is a poor choice

Thumbnail of user angelag1051
1 review
0 helpful votes
May 20th, 2021

Thank you to WebEyeCare for your quality of service and great value. Times are tough now and I wasn't sure I could afford to order contacts for my daughter, but you made it possible with your unbeatable prices. Delivery was quick with delivery and tracking notifications every step of the way. We'll definitely be back when it's time to reorder!

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Wonderful to hear! Thank you so much for recommending WebEyeCare!

Thumbnail of user laurar2144
1 review
0 helpful votes
June 10th, 2022
Verified purchase

There was a missing box of contacts in my original order. One quick email and the missed box was shipped out quickly. Bonus, they were $50 cheaper than all other online competitors

Products used:
Acuvue contacts

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are thrilled to hear that you have been pleased with your experience despite the small packaging issue. Thank you for the recommendation and we look forward to serving you in the future!

Thumbnail of user jordinh1
1 review
0 helpful votes
September 28th, 2021

I always try to find the cheapest deal on contacts whenever I need to renew (eye doctor offices charge at least twice or three times what I can find online for myself). WebEyeCare was the cheapest I could find this time. The contacts were shipped to me quickly and their staff was very helpful. The only thing that could have been better was notification from the company that a shipping label had been created the moment they took money from my account. Otherwise, all good.

Thumbnail of user jessies198
1 review
0 helpful votes
January 1st, 2022
Verified purchase

Fast and Prompt Delivery, Professional Customer Service at a great Price.! Best Option to renew Contacts.!

Tip for consumers:
Make an account and everything is much easier!

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Awesome to hear! Thank you for recommending us!

Thumbnail of user inad15
1 review
1 helpful vote
May 14th, 2021
Verified purchase

Hassle free online purchase. Prescription was verified right away. Customer service always available for any concerns/queries. Order was shipped within 24 hours of placement. Product as described. Will shop again.

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you for the kind words. We greatly appreciate your recommendation.

Thumbnail of user rochellel51
1 review
0 helpful votes
October 6th, 2021
Verified purchase

I've been using Webeyecare for years. Totally happy with the service customer, ease of ordering service website and their products.

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Wonderful to hear! Thank you so much for recommending WebEyeCare!

Thumbnail of user jenniferd1825
1 review
0 helpful votes
August 8th, 2021

Easy ordering of contacts. Had them in hand a few days later! Contacts came faster than I had anticipated and delivered w care.

Thumbnail of user jenniferp1919
1 review
0 helpful votes
December 30th, 2021

I placed my order on Monday, December 27@ 9:15 AM. They stated that it would take 5-10 business days to receive the order, but actually received the order on Wednesday, December 29. I think they just state a longer period just in case something goes wrong with the shipping. I would definitely order from them again even if running low on my contacts instead of ordering locally as it is a much more economical efficient process.

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you so much for your kind words and recommendation! We greatly appreciate it!

Thumbnail of user scotts4206
1 review
0 helpful votes
March 17th, 2024

Then as you go to check out. They charge a "Processing fee" of $118. On a $179.order LOL!
What ripoffs they attempt to be

Tip for consumers:
shop elsewhere...plenty of other fish in the sea

Products used:
I didn't buy from them. No $118. processing fee for this guy!

Value
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Hello. We understand the frustration - fees are everywhere online. On various search platforms, it's typical for sellers to have the product price listed separately from any handling or processing fees. We do try to be as up-front about ours as possible by listing the charges separately in the Cart. Whether we have a higher per-box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!

Thumbnail of user adrianan40
1 review
0 helpful votes
February 21st, 2021
Verified purchase

While Webeyecare.com consulted with my doctors to verify my subscription, they kept me informed every step of the way. My package arrived quickly and in perfect shape.

Tip for consumers:
Upload a copy of your prescription for quicker verification.

Products used:
Contact lenses

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you so much for your kind words and recommendation! We greatly appreciate it!

Thumbnail of user jamesa1637
1 review
0 helpful votes
March 2nd, 2021
Verified purchase

Everything about the purchasing process was easy and straight forward! The price was the best and I received the contacts in just over a week. Email communications kept me well informed from purchase to delivery. Would recommend WebEyeCare to anyone.

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

We are thrilled to have exceeded your expectations. Thank you so much for your kind words and we look forward to serving you in the future!

Thumbnail of user catherinet309
1 review
1 helpful vote
October 18th, 2021
Verified purchase

I've placed an order and paid $30 for 2 days of shipping sent my prescription and a week later they saying they still wanna hear from my eye doctor. Like wtf? I'm here sitting waiting for my contacts so I can see. My freaking prescription is legit what's the point of asking for your prescription and attached it with your receipt? What happened to my $30 for 2days shipping? They just wanna pocket it. Scammers!

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Hello. It looks like the order was placed for a brand other than what is prescribed to you. As contact lenses are considered a medical device, per federal law we can only dispense the same brand and powers as prescribed to you by your eye care provider who we attempted to contact for your most recent order before it was cancelled. We do suggest removing the image from your review if possible as it contains your private information and is visible publicly.

Thumbnail of user jayn452
1 review
4 helpful votes
January 31st, 2022
Verified purchase

Placed order for $519, and they added a $219 "processing fee" because other companies "hide their fee in the product price..." This company is a joke!

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Hello. We understand the frustration - fees are everywhere online. On various search platforms, it's typical for sellers to have the product price listed separate from any handling or processing fees. We do try to be as up front about ours as possible with listing the charges separately in the Cart. Whether we have a higher per box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!

Thumbnail of user vm176
1 review
0 helpful votes
September 2nd, 2022
Verified purchase

It was so simple to upload my new prescription and order new contacts. Best price around. And they arrived very quickly!

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you so much for your kind words and recommendation! We greatly appreciate it!

Thumbnail of user markm3319
1 review
0 helpful votes
July 13th, 2021

Although I am shocked at the universally large price increase for contact lenses in the last year, and wish that all web providers were more transparent about their pricing (they all hide handling and mailing costs deep in the order process, after we're enticed by a low price), the service from Webeyecare was exemplary. The lenses were easy to locate and select on their website, uploading a prescription was easy, and delivery was seamless (and quicker than promised).

Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you so much for your kind words and recommendation! We greatly appreciate it!

Thumbnail of user cynthiac1191
2 reviews
0 helpful votes
January 12th, 2022
Verified purchase

My order was fast and easy to place, verification of my Rx was almost immediate, and I received my order in less than 2 weeks despite inclement winter weather.

Products used:
Contact lenses

Service
Value
Shipping
Thumbnail of user peterb53
Angela B. – WebEyeCare Rep

Thank you so much for recommending us! We are so glad to have helped you with your contact lenses.

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From the business

WebEyeCare is a leading retailer of discount contact lenses & eyeglasses. Find your new favorite pair of glasses or order your tried and true brand of contact lenses online. We carry all of the leading name brands from doctor's most trusted manufacturers of soft contact lenses at up to 70% off retail prices! With an extensive and varied collection of designer glasses and sunglasses, you'll find something for everyone in your family. Whether you love a classic look or want to make a bold statement, we have a frame that will fit your lifestyle. See more clearly with WebEyeCare today.

Business History

Welcome to WebEyeCare! Founded in 2009, we've been your trusted source for contact lenses & glasses for over 10 years. Based just outside of Philadelphia, Pennsylvania, we pride ourselves on being a US owned & operated company.

Company Representative

Thumbnail of user peterb53
Angela B.
WebEyeCare Rep
Typically responds within 2 days
Hi! I'm Angela. I'm here to answer any of your questions and address any concerns you may have. We appreciate your feedback and look forward to assisting you.

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