Watch Repairs USA

They charged me $30.00 for a $2.00 battery, charged $20.00 for a $1.00 oring which was the wrong size so the watch got moisture in it. The watch quit running after 9 months and they won't honor their 12 month warranty. My watch is ruined beyond repair because of them

Replacing the battery seemed to take longer than previous. Also, the hands on the watch seemed to be more difficult to read. I believe this is a function of the watch's age and is in no way related to the battery installation. My guess is that some coating on the hands has deteriorated. If I'm correct, it would have been nice if your firm suggested some cure for this problem.

I have a Mondia Swiss Master watch that needs a new band. I had sent pictures of the type of band I need (The band is screwed into the watch and doesn't use pins as a normal watch uses). I was told I would need to send it in. After a few weeks I got the response that the a band wasn't available and I'd need to now pay shipping to get the watch back which I did. Before they could ship it, I contacted Mondia internationally who was great. Within a a couple of days I had a replacement band on the way for $81.00 shipped. I'm not an expert but I sure did do a better job myself.

I feel like a fool for trusting my keepsake Breitling, my late son's watch, to your business. I had to send it back once already, after you initially kept it for 3 months and charged me $1600. I had it 2 days and it had the same problem in that it just stopped running.

Now after a couple of weeks, the same problem occurred last night. Ironically, or perhaps a pure stoke of luck, this comments questionaire is emailed to me before I can call your company.

I will request my money back so I can take it elsewhere.

Very efficient. Repairs done as promised and found parts for an older watch that others could not repair.

The website looks LEGIT once you're there. Has ALL the indications that they're well established and professional. What lured me in to do business with them was that they provide shipping labels to send your watch out for repairs. So, thinking "WOW" they make it convenient I went ahead and printed out my complimentary shipping label. Keep in mind that this is provided ONLY after registering your watch with them.i.e. Filling out a form indicating the services you require. FF I get email confirming that they received my watch and will get back ASAP i.e. 5-6 days from receipt with an estimate. BOY OH BOY DID I GET AN ESTIMATE! I LAUGHED OUT LOUD while reading their estimate! The watch I submitted was an automatic Movado retailed for about $1000-1200 back when I purchased it. They calculated a $500.00 price to perform "open wristwatch surgery" on my watch that ONLY needed the 12 o'clock silver DOT glued back in it's position! Here's the KICKER...at the bottom of the estimate you get the option to AGREE OR DECLINE their services! It gets BETTER! If you AGREE / DECLINE TO THE ASTRONOMICAL AMOUNT for repairs they charge you an additional $50.00 to send your watch back.

This practice I found amusing in that if you're watch is NOT worth $5k-$10K or MORE they give you another option to DONATE IT TO THEM FOR PARTS i.e. KEEP IT? SLICK BUSINESS PRACTICE TO CONFISCATE MERCHANDISE if CUSTOMERS DON'T WANT TO PAY $56.00 TO GET THEIR WATCH RETURNED IF THEY DECLINE THE REPAIR SERVICES.

I'VE NEVER SEEN A BUSINESS LIKE THIS BEFORE! I HAVE TO SAY IT'S A PRETTY WELL ORGANIZED WATCH REPAIR RACKET.

BEWARE PEOPLE THAT NEED WATCH REPAIRS...SKIP THIS WEBSITE AND GO SOMEWHERE ELSE UNLESS YOUR WATCH IS WORTH OVER $10K.

Dealing with this company was a A+++++ experience! I had an original Gucci watch from 1980 that no one could repair. It had more sentimental value than anything. I found this company and sure enough they repaired it! Customer Service is the absolute best!

Very pleased. I was kept informed throughout the process and the repairs were excellent. Will use this service again and recommend them highly

To be honest to you the repair man did a very good job but only one thing that is why I gave 3 stars because it takes too long to get my watch back. Furthermore, it looks like you don't trust your customer for the payment. You have to wait until the check was clear before fixing the watch. That is why it take so long to get my watch back.

Too expensive for simple battery. Locally it's $10.00!, No information provided on overall condition of my old watch

You said you repaired my older model moved and put in a longer lasting battery but the battery you said you replaced could not be new. My watch after receiving if rom you shows it has slowed down to about an hour and 20 mi9n behind the actual time. I have rested it twice. This is unacceptable. What can you do to fix this? I would really like to wear this beautiful timepiece. It is the gold Moved older than 2000.

I had my TAG repaired 8/19/21 #******* $327.74 replaced the stem and crown. 18 months later (you got it) the same thing happened repair #******* $$379.97 to replace the exact same parts. I sent an email to Ann and explained my displeasure. All I got in response to my email is they will tell me know when they return it unrepaired. Not even a discount. Are your parts of that low caliber and the repairs that weak?

Excellent service and perfect repair work. I've used them for years now, and I would recommend their service.

Works with me and they expressed appreciation for my business. Excellent.

The glass face was broken & the Watch was repaired like new! Thank you!

The watch was repaired in a timely fashion. It was returned looking like a new watch. It was for my wife, who really enjoyed having the watch back. Thank you

Sent watch to honor a warranty for second time after they charge me $600 to fix it and they keep it for almost three months to adjust the watch. Also, I sent a watch, and they want to charge me $300 for a wrist band that I found it on Amazon way to cheap, I requested to return my watch and took them 15 days to return after several calls. DO NOT USE THIS Watch repair Company.

I received the watch very clean and was very happy to get it back. A few hours later, I clumsily dropped the watch onto a carpeted floor: a distance of about two feet. The second hand popped off the center post. I took it elsewhere for repair. It was discovered that the dial had been glued to the movement and several of the screws in the movement had been scratched. It is possible that Watch Repairs did not cause the damage done inside the watch case but I will not be using that company for any further service I may require. I will file it under lessons learned.

Very pleased with the service and quality of the repair. The watch runs like new and keeps perfect time.

I talked with your customer service and asked her to see if you could get the watch back to me by my wife's birthday on August 19, 2023. She said she would try. It did arrive on August 19th and my wife was very pleasantly surprised. It is her favorite watch. So, thank you very much.

Watch runs for awhile then stops. I sent you a email with what the problem was. The negative prong is bent causing a bad connection. I am on vacation and will send watch back for repair. Not happy that watch was not fixed in.

Email customer service what the problem was. And they said they would pass the message to the technician.

Repairs and cleaning were excellent...there was a long wait period (over a month)which I assume was the mfg. Fault in getting part to Watch Repairs.

just inquired regarding delay....

Excellent service. Quick service. My watch looks brand new.

Wrote a memo to the repair requesting a new battery and add the links into the band that I sent. Came back as a 400.00 charge. Will never use this contact mpany again

It was great! The process was seamless and the watch repair was perfect.