Vyking Ship Questions & Answers

Hello, We typically approve address changes/updates within a couple business hours of them being placed. In your case, it appears you placed it over the weekend when we are closed so that is why it took longer than expected to get approved this time.

Hello Lifeng, If a company does not have a physical presence in MN and the sale is done online, they are not obligated to charge sales tax (and usually don't.) Otherwise, sales tax does apply for all purchases (except for clothing, which is tax-free in MN.) Please contact us at support@vykingship.com if you have any other questions.

Hello Bernard, I am not certain whether or not Barnes & Noble will accept orders to our address, as some companies block forwarding companies and others don't. You can always attempt to make the order, and the worst that'll happen is that they will cancel your order and then refund your money (or not charge you at all.) Please contact us at support@vykingship.com if you have any other questions.

Hello Peter, Bluefly should accept your order. What I'd recommend doing is using an email address that doesn't contain an Australian domain (. Au) as that is the most likely reason they are not accepting your order. Please contact us at support@vykingship.com if you have any other questions.

Hello Oliver, We offer a range of services from USPS Priority that will typically range from 6-10 business days to more expedited options like DHL Express and FedEx Priority that are typically 4 business days. You can check out our shipping calculator ( http://www.vykingship.com/website/content/calculator.aspx) to see rates and times. As of August 30th 2018 we are in the midst of a round of software integrations during which our FedEx rates will not display properly, but that should be corrected once the integrations are completed. Please contact us at support@vykingship.com if you have any other questions.

Hello Dee, Process: To utilize our service you would first need to setup an account. Our Registration link can be found in the upper right of our website. We do not have any Setup or Monthly Fees so there is no costs associated with setting up an account even if you don't use it for some time. After registering, make sure to click the "Verify" button in the email that will be sent to your email. Now your account will be fully functional and you can make purchases online and have them sent to your own unique suite number at our warehouse. When we receive a package with your name and suite number on it, we will enter it to your account and send you an email notifying you of the arrival. At this point you can do a number of things: fill out the Customs Declaration yourself and ship, request photos of the contents, wait for more packages so that you can consolidate them together to save on postage, etc. Costs: I would first recommend finding the cost of the postage to ship from here to there because it often makes the difference between a shipment being feasible or not. With our service we provide a Shipping Calculator that can show you the actual amount of postage we will charge you for a particular package. You can use our Shipping Calculator by clicking the link at the top of our website and entering in the destination information along with the weight, value, and dimensions of the package to be shipped. We do not have any hidden fees so the total you get from our calculator will be what we will charge; the only other expenses would be completely optional services fees that we offer including consolidation, repacking, and photo options. If the cost of the postage is acceptable, then the next consideration would be the Duties/Taxes that UK Customs may charge. We do not calculate these nor do we pre-pay Duties/Taxes when we ship. I would recommend going to the UK Customs website and identify the tax percentage they will charge for the category of item(s) you plan on shipping and calculating what amount that comes to given the value of your item(s). With the private carriers (DHL, FedEx, UPS, etc) they will charge a brokerage fee than is dependent on many factors including taxes assessed by Customs, number of line items, etc. With the Postal Service (USPS) you will not see these extra brokerage fees and many times packages will be delivered without taxes being charged. Please feel free to contact us (support@vykingship.com) if there are any other questions that you have. Best Regards, Clinton

Hello Yve, We have shipped to the Philippines many times. With regard to Customs and Duties, the way the carrier will collect them from you will vary by the carrier and sometimes even by the region of your country. In most cases the carrier will call or email you after it has cleared customs to inform you of the amount due and then try to collect that amount before they will deliver. Another common process that many carriers will do, and more sore when the amount is low, is that they may attempt to collect the full amount due at the time of delivery without first contacting you. If you want to know for sure how they will proceed, please reach out to the carrier you plan to ship by and ask them how they handle Customs payments in your area. Best Regards, Clinton

Hello Abhishek, Our service would provide you the ability to have products shipped from us in the USA to you in the UK. Here is a very basic overview of how it would work: 1. You register on our site. It is free (no signup fees nor any monthly fees), and we will provide you with a unique suite number at our warehouse. 2. You would use our address along with your unique suite number for the shipping address when there is a package you want us to receive on your behalf. 3. We will enter any inbound packages into your account where you will be able to see a photo of it along with all of the pertinent information (tracking number, weight, size, & sender's name). Then, if you choose, request for us to a variety of processing on the package(s) including repacking, consolidating, and additional photos of the contents. 4. Lastly you can select which package(s) to ship, check out, and then we will ship them to your address. This is just a quick overview, but if you need clarification or think your needs might be outside of what I have described, please let us know (support@vykingship.com). Best Regards, Clinton

Hello Gretel, Yes, we have shipped to Mexico many times. We have noticed that Mexico Customs has been getting quite a bit more aggressive in in the processing of inbound shipments especially DHL shipments. They have been assessing higher taxes rates to goods being shipped in and they have been requesting paperwork from the recipients that they had not before (MSDS and Ingredient lists for products, especially health goods and beauty products, import permits, etc). Our recommendation would be to avoid DHL and check with Mexico Customs regarding any products you may wish to have shipped in to make sure they will not ask for something crazy. You may also want to check out the site DutyCalculator.com to get an idea of the tax rate for any particular items you may wish to ship; Mexico Customs has imposed taxes of up to 100% on some types of goods. Please emails us at support@vykingship.com if you have any other questions or advice. Best Regards, Clinton

Hello Alun, I believe you are asking about Volumetric (Dimensional) Weight; please let us know if that is not the case. For the private carriers (FedEx and DHL) they would calculate that as 5.5 kg of Volumetic Weight. They would use 5.5 kg as the weight of the package unless the actual weight was greater than that. You can find DHL's Volumetric Weight Calculator here: http://www.dhl.com/en/tools/volumetric_weight_express.html For the Postal Service (USPS) they do not use Volumetic Weight and require dimensions only to determine if a package is within the size limit allowed for the destination country. So, for the USPS, a package measuring 30 x 30 x 30 cm would would weight whatever the scale says when the package is placed upon it. Feel free to email us at Support@vykingship.com if you have any other questions or would like clarification about anything above.