• Vyking Ship

Vyking Ship

Overview

Vyking Ship has a rating of 4.82 stars from 71 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vyking Ship most frequently mention customer service, and live chat. Vyking Ship ranks 17th among Mail Forwarding sites.

  • Service
    15
  • Value
    15
  • Shipping
    15
  • Returns
    4
  • Quality
    13
See all photos

What reviewers want you to know

Positive highlights

  • Yes, the website design might seem outdated, but the outstanding customer service is worth it.

Critical highlights

No critical highlights yet

How would you rate Vyking Ship?
Top Positive Review

“The BEST Forwarder website for US shopping”

Lu L.
8/8/22

Vykingship is by far the best Forwarder website for US shopping! I tried 3 forwarders: Mymallbox, MyUS and Vykingship. Mymallbox was great at first but their service went downhill the past year so I changed to MyUS: exorbitant prices and they add extra fees everywhere for no reason. My last try was Vykingship: the BEST forwarder I've ever tried! Their prices are reasonable and their customer service is absolutely great, best CS I have ever encountered! Plus, they have a live chat to help you at anytime. I chose the cheapest service « World tracked through Asendia ». It takes 15-20 days to France but I save a lot of money on shipping, duties and taxes! And the insurance is included in case my package is lost in transit. So far, Asendia never lost my packages, I cross fingers they will not in the future Thank you so much Vykingship! Please keep offering the best quality forwarding and customer service! You're the best! Tips: Use my referral code 33332 in the referral section during registration and get $5 first order on their website :)

Top Critical Review

“Customer Service bad attitude”

Mick M.
10/30/20

Refused to allow me to add a US forwarding address (Becuase it was there competitors), When questioned on this it was met with a rude response stating 'If the other companies are perfect why are you using us'... I'm Closing account and using others who are a lot more helpful and NOT rude when asked a simple question. The fact is if I pay the shipping and fees and taxes I should be able to have my parcels forwarded to any address I require. Attempt to have your parcels sent to another forwarding company (so you can easily consolidate parcels) and you will be met with rude responses. They can hide behind there hidden T&C; s in any response here, however there is no excuse for rudeness. Used once and never again

Reviews (71)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (22)
Thumbnail of user lul38
3 reviews
6 helpful votes
August 8th, 2022
Verified purchase

Vykingship is by far the best Forwarder website for US shopping!
I tried 3 forwarders: Mymallbox, MyUS and Vykingship. Mymallbox was great at first but their service went downhill the past year so I changed to MyUS: exorbitant prices and they add extra fees everywhere for no reason.
My last try was Vykingship: the BEST forwarder I've ever tried! Their prices are reasonable and their customer service is absolutely great, best CS I have ever encountered! Plus, they have a live chat to help you at anytime. I chose the cheapest service « World tracked through Asendia ». It takes 15-20 days to France but I save a lot of money on shipping, duties and taxes! And the insurance is included in case my package is lost in transit. So far, Asendia never lost my packages, I cross fingers they will not in the future

Thank you so much Vykingship! Please keep offering the best quality forwarding and customer service! You're the best!

Tips: Use my referral code ******* in the referral section during registration and get $5 first order on their website :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user hasbulhadib
2 reviews
0 helpful votes
November 6th, 2021
Verified purchase

Yes, the website design might seem outdated, but the outstanding customer service is worth it. I've been using Vykingship to get my stuff from the US since 2015 or earlier, and they have never disappointed.

Thank you!

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianh19
1 review
0 helpful votes
September 8th, 2021

Great service, recommend them highly. Use Vyking Ship for private shopping, great support staff. Consolidation means REALLY small pacakegs!

Thumbnail of user liviel
1 review
0 helpful votes
August 1st, 2021

Vykingship is by far the best Forwarder website for US shopping! I tried 3 forwarders: Mymallbox, MyUS and Vykingship. Mymallbox was great at first but their service went downhill the past year so I changed to MyUS: exorbitant prices and they add extra fees everywhere for no reason. My last try was Vykingship: the BEST forwarder I ever tried! Their prices are reasonable and their customer service is absolutely great, best CS I have ever encountered! Plus they have a live chat to help you at anytime. I chose the cheapest service « World tracked through Asendia ». It takes 15-20 days to France but I save a lot of money on shipping, duties and taxes! And the insurance is included in case my package is lost in transit. So far, Asendia never lost my packages, I cross fingers they will not in the future

Thank you so much Vykingship! Please keep offering the best quality forwarding and customer service! You're the best!

Tips: Use my referral code ******* in the referral section during registration and get $5 first order on their website :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user lm349
1 review
1 helpful vote
September 30th, 2021

I have used Vykingship on a number of occasions in the past and have been very happy with their customer service. My main gripe is that the shipping cost is very hard to predict because of the requirement to include dimensions. Once everything has been repackaged, you have no way of knowing what the final cost will be until it's ready to ship. I eventually went with myus.com, even paying an annual fee, for this precise reason. Their cost is transparent because it is solely based on weight, so when you purchase an item online, you just has to look at its weight to get a sense of what your final shipping cost will be. You typically have no idea what the dimensions will be of a product once a supplier packs it, so the dimension requirement is a kicker. I am, however, not at all happy with the customer response or service of myus.co, so if Vykingship would adopt a similar system of shipping cost based on weight, I would never go anywhere else.

Service
Value
Shipping
Thumbnail of user modara1
1 review
1 helpful vote
May 22nd, 2021

The first time I truly experienced the customer service excellence was when I had few minutes call with Vykingship CS, they helped me with a complicated request that they don't have to do. The level of cooperation is phenomenal, I felt like I'm talking to my friend and I was so happy about it. However, it's too good to be true, isn't it? That's what I said; maybe the CS representative was professional and friendly, but it actually happened again with a different shipment few months later "yesterday" same level of support, professionalism, and empathy that 50 years old big companies can't beat.

KEEP IT UP GUYS

THANKS AGAIN FROM THE BOTTOM OF MY HEART

Tip for consumers:
Make sure your shipment doesn’t
contain Li-ion battery, or require certain documentation.

Products used:
It’s a shipments collection service, I received my collected shipments in perfect condition.

Thumbnail of user johnw5447
1 review
0 helpful votes
May 4th, 2022

I have found the Vyking shipping company helpful, affordable, and very quick with my packaging, sending, and the choice of shipping companies. Definitely no complaints. Also when I needed to call, the phone enquiries have been solved. A very good business

Thumbnail of user alphat6
1 review
1 helpful vote
May 22nd, 2019

The team there is better than a personal concierge. In fact they are more like friends to me (perhaps even more reliable!).

Very happy I found them and have always received superb communication from all including Clinton, Samantha and now Michael too. Thank you Michael!
Each one of them has been impeccable in communications and patience in answering each query.

Keep it up VykingShip!

Thumbnail of user andrewd268
1 review
1 helpful vote
May 1st, 2019

I found this company accidentally online and I am here to assure buyers that will receive their parcel safely and at the lowest shipping cost cost from vykingship through consolidating process when buying from multiple sellers.

For proving my word, I include a photo from the parcel I received here in Greece.

Thank you for your service

Thumbnail of user ashleyw527
1 review
0 helpful votes
November 29th, 2020

Vyking ship is the best and I've used other parcel forwarders before, customer service is top notch! Prices and 6 months of storage are the reason why I switched. I'm a proud loyal customer!

Thumbnail of user eugeneb29
2 reviews
2 helpful votes
August 14th, 2019
Verified purchase

In the years I've used Vyking, they have been just awesome, including handling non-standard requests. Fast, efficient, easy to use service

Thumbnail of user anjalin3
2 reviews
4 helpful votes
April 20th, 2017

Great service and prices
Terrible web design and features so much so that I wish to go back to my old more expensive shipper
My feedback on not having some basic information like what do the weights and the amounts on the package add up to was met with a stoic "it is what it is" from customer support

Thumbnail of user peterh684
1 review
3 helpful votes
November 15th, 2019

Excellent service! Customer Service Rep made a custom solution to save me postage. He even went to my package to see what gains in size and weight could be had. Started by removing some cardboard but ultimately repackaged in plastic bag to reduce weight and shipping cost.

Thumbnail of user jr453
1 review
1 helpful vote
March 27th, 2019

Vyking Ship is professional, efficient, and--most importantly--trustworthy. Website is easy to use. Prices are fair. Packaging is careful and competent. And, communication (when needed, which is rare) is prompt, clear, and helpful. Couldn't ask for more. Highly recommended! (fyi: just completed my third request with Vyking)

Thumbnail of user laurents15
1 review
0 helpful votes
August 13th, 2019
Verified purchase

Pas mal d'expéditions ces dernières années (environ 3-4 / an) le service est nickel, un bémol toutefois sur les options d'expédition vers la France dont les prix ont globalement augmenté.

Thumbnail of user kofib2
1 review
0 helpful votes
September 2nd, 2019
Verified purchase

Well organized, on point with delivery. I have so far received all my items with no damage. Great work

Thumbnail of user danield315
1 review
2 helpful votes
August 3rd, 2018

Enter the coupon code ******* at the checkout for a $5 discount when making your first shipment. I've been using Vyking Ship for years and they've consistently impressed me. Here's why I use them:
•They consolidate packages to the smallest possible size to minimize shipping costs
•The pricing is reasonable and they offer a wide range of courier options including FedEx, DHL and USPS
•Packages will be shipped on the same day you order them
•A courier lost some of my packages and they found them for me!
•They photograph each package when it arrives to make them easy for you to identify
•They offer a range of useful additional services and will accommodate special requests for a reasonable fee
•The website is easy to use
•Whenever I've spoken to customer service they've been prompt, professional and courteous. They usually respond to chat requests immediately during business hours
•Consolidated packages sent to Canada arrive quickly

Service
Value
Shipping
Quality
Thumbnail of user vinha
1 review
3 helpful votes
July 18th, 2018

I live in Australia and had to use a shipping and warehousing service to take advantage of much cheaper inter-America shipping rates for small/media packages. I put together a large package of about 60 records and they were packaged together in an extremely sturdy format. It was 10 records together for each stack, bubble wrapped around 3 cardboard cutouts (1 in the middle). This was all surrounded by packing pellets. There were no issues with damage and the mostly free warehousing with photos is absolutely great.

Service
Value
Shipping
Quality
Thumbnail of user darmianl
1 review
5 helpful votes
March 8th, 2018

Great services, only pay what you are needed. Use my Suite Number to get $5 coupon on your first shipping, it's good to save money. Suite *******.

After reading about the issues with so many other mail forwarding services, I have to say that I am very pleasantly surprised by Vyking Ship. So far, I've had Vyking Ship process six parcels and never had a problem with them.

The customer service is top-notch and very responsive, and they work very quickly as well. I've also since tried using their consolidation services and the package arrived well-packed and intact, and the box was a very reasonable size. They also calculate the price for the consolidated package and offer several different options for delivery (I mostly use USPS and FedEx).

I would definitely recommend this company and will continue using their services.

Use suite ******* to get $5 coupon

Thumbnail of user mf159
1 review
1 helpful vote
February 11th, 2019

Fabulous experience. The ability to keep package for a long time before shipping, is fantastic. Professional services. Highly recommended.

Thumbnail of user mickm19
2 reviews
3 helpful votes
October 30th, 2020

Refused to allow me to add a US forwarding address (Becuase it was there competitors), When questioned on this it was met with a rude response stating 'If the other companies are perfect why are you using us'... I'm Closing account and using others who are a lot more helpful and NOT rude when asked a simple question. The fact is if I pay the shipping and fees and taxes I should be able to have my parcels forwarded to any address I require.

Attempt to have your parcels sent to another forwarding company (so you can easily consolidate parcels) and you will be met with rude responses. They can hide behind there hidden T&C; s in any response here, however there is no excuse for rudeness. Used once and never again

Thumbnail of user clintonl9
Clinton L. – Vyking Ship Rep

Hello Mick,

I looked at the discussion you had with our chat agents and you had left abruptly before our agent could discuss other options with you.

Our policy of refusing to ship to other forwarders is not uncommon: many other forwarders share the same or have a similar policy. When our chat agent said "if the other companies are perfect..." this was not meant as a rude response. They were trying to figure out what the benefit of the other company was so they could trying to determine what could be done here to bridge any gap. We always want to provide the best service when possible, and I understand that your situation of having multiple items at different locations could be frustrating. Allowing people to ship anywhere opens our business up to people that may ship to multiple forwarders as means to obfuscate their paper trail. As we do not want to help facilitate fraudulent activity, we have to screen addresses being added by our customers.

All businesses that provide a service have Terms and Conditions. This is not something we hide behind and all users agree to (and are recommended to read) them on our registration page. The link to our Terms and Conditions is here: https://customer.vykingship.com/portal/account/termsofuse.aspx. Per said Terms and Conditions, we note that we will not approve any shipping addresses to other forwarding companies.

I apologize for the inconvenience you have had thus far using our site. If you get back in contact with us we are happy to explore other options for consolidating your goods.

Thumbnail of user stevensa
1 review
0 helpful votes
August 13th, 2019
Verified purchase

Vyking Ship have helped me with several shipments to Australia. Their service is fast, efficient and reasonably priced. I recommend them unreservedly.

Thumbnail of user athanasioss3
1 review
0 helpful votes
August 13th, 2019
Verified purchase

I'm absolutely satisfide with their services! They are really effective and professional! I recommend this Company 100%!

Thumbnail of user ernestl28
1 review
2 helpful votes
July 4th, 2018

Efficient and Amazing service! Vyking Ship deserves 6 stars and more. They are up in every aspect of their business.

I more than highly recommended Vyking.

Thumbnail of user cleberh
2 reviews
7 helpful votes
May 21st, 2017

Go and make your account. The best experience Ive had in package forwarding.
Fast consolidations, great support. I hope it keeps in that way for a long time.

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From the business

Vyking Ship offers a free USA based address to where our customers can have their US purchases shipped.

We offer an array of services (such as consolidating multiple packages into one box, re-sizing packages, taking pictures of contents, checking the contents against an invoice, and completing the customs declaration) to help save our customers time and money.

We also offer a purchase assistance option for those customers who are unable to make purchases online.

And finally, when our customers are ready to ship their package, we ship their packages to wherever they may be in the world using USPS and FedEx as our shipping carriers while offering discounted postage rates.

Business History

With experience in international package forwarding Clinton brought the know-how to run the day to day of the business and merged it with his absolute certainty that what the industry needed was a Customer First mentality. Too many reviews spell out the sad state of affairs in the industry: customer service is nowhere near the priority that it needs to be. Forwarding companies should treat their customers like the life-blood that they are and understand that the constant churn of customers, as they bounce from forwarder to forwarder, is a very bad indicator that something is wrong.

After 2 years of planning the services and offerings, and developing a website to fit our goal of a simple layout with clearly communicated information, we officially launched our site in November of 2014. Since then we have been gaining traction and doing what we can to make our customers the happiest customers in the industry.

Company Representative

Thumbnail of user clintonl9
Clinton L.
General Manager
With the years of customer service experience I have, I felt that what the International Parcel Forwarding industry needed was a Customer First orientated firm. In this industry of clones and and the shipping experts that may (or may not) do customer service, I decided to create the first Customer Service firm that does shipping.

I can empathize with our customers and understand the excitement, stress, and frustration that can accompany international shipping. Even when we do everything right, sometimes delays or mistakes occur mid-transit. I think it is important, as our customers' only contact in the US, to treat their concerns with the same respect and dignity we would like our concerns to be treated even if events are out of our hands.

You will not hear: "That's not our problem" ever. Our customers' problems are OUR problems. We may not always have the power to fix those things that are out of our control, but we will do what we can within our power to remedy the situation.

How do I know I can trust these reviews about Vyking Ship?

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