This website seems to be closed. Find similar businesses
  • Vitacost

Vitacost

Overview

Vitacost has a rating of 1.82 stars from 407 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vitacost most frequently mention customer service, credit card, and long time problems. Vitacost ranks 588th among Vitamins & Supplements sites.

  • Service
    136
  • Value
    125
  • Shipping
    126
  • Returns
    91
  • Quality
    111

This company does not typically respond to reviews

Positive reviews (last 12 months): 8.3%
Positive
5
Neutral
2
Negative
53
35
See all photos

What reviewers want you to know

Positive highlights

  • Customer service is easily accessible and there's no excessive waiting period.

Critical highlights

No critical highlights yet

How would you rate Vitacost?
Top Positive Review

“Excellent sales prices on Bob's Red Mill products.”

Susan O.
1/23/24

Excellent sales prices on Bob's Red Mill products. Great and fast free shipping. Best packaging I have seen from any online seller for flour products. Never any problems with orders.

Top Critical Review

“Waste of time!”

Sharin M.
12/9/23

Spent two hrs putting items that showed up on website, it went trough and I even got charged. I received an email for delivery date and tracking. After few days Vitacost I for me trough email that 19 items out of 20 is out of stock. Huh? They sending me only a can of coconut creamer for now. I had plans to bake and cook for the weekend. They ruined my plan. Vitacost if you don't have the stuff why you put it on website and why you allow people to waste their time. Are you going out of business?

Reviews (407)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (172)
Thumbnail of user juliam1219
1 review
1 helpful vote
March 13th, 2024

Continued receiving damaged items, often missing item. Needing to spend hour(s) on phone with customer service ( or sometimes LACK of service!) Today received a badly busted 1 pound bag of paprika, plus unordered item, PLUS missing ordered item. The list goes on for past orders-unusual to get an order that something isn't wrong! My advice is order from Amazon- no need to order $50 worth to get free shipping- plus hardly,if any price difference, PLUS 5% if using their card.

Tip for consumers:
All info is in my review

Products used:
Missing one ordered item
One item busted

Quality
Thumbnail of user kareno1117
4 reviews
4 helpful votes
February 3rd, 2024

Can't log in, stopped trying for a few years. Tried again. They don't care. They do nothing. And their delivery provider leaves impossibly heavy delivery in mailroom at top of steep stairs, repeatedly, instead of to apt door in spite of clear instructions given by me to them. Think Vitacost would try to accommodate me on THAT if they can't even service problems with their website?

Products used:
food and vitamins

Service
Value
Shipping
Quality
Thumbnail of user sharinm4
1 review
1 helpful vote
December 9th, 2023

Spent two hrs putting items that showed up on website, it went trough and I even got charged. I received an email for delivery date and tracking. After few days Vitacost I for me trough email that 19 items out of 20 is out of stock. Huh?
They sending me only a can of coconut creamer for now.
I had plans to bake and cook for the weekend. They ruined my plan.
Vitacost if you don't have the stuff why you put it on website and why you allow people to waste their time. Are you going out of business?

Tip for consumers:
Dont waste time ordering. You will not get it. Most their stuff is out of order

Products used:
None showed up

Service
Value
Shipping
Returns
Quality
Thumbnail of user cc667
9 reviews
6 helpful votes
February 27th, 2023

The occasion of this review was a failed (international, so not so easy) delivery. It required some prompting and pushing on my part, but I received a reasonably timely refund. No real complaints there...
Otherwise, I have been ordering from Vitacost for years. They have a good selection of supplements and good prices. The only thing that stands between Vitacost and five stars is the vast quantity of spam e-mail they send. You probably do not want to register with your main e-mail account.

Service
Value
Shipping
Quality
Thumbnail of user susano1166
2 reviews
0 helpful votes
January 23rd, 2024

Excellent sales prices on Bob's Red Mill products. Great and fast free shipping. Best packaging I have seen from any online seller for flour products. Never any problems with orders.

Products used:
Bob's Red Mill products, dish soap, laundry detergent

Service
Value
Shipping
Quality
Thumbnail of user elizabeta1m
1 review
4 helpful votes
December 12th, 2023

I am extremely disappointed with the services provided by Vitacost Not only was their customer service unreachable, but the phone number listed on the PayPal transaction was working only for new orders option. This made it incredibly difficult for me to address the issues I was facing (never receivedthe order) I hope the company takes steps to improve its accessibility and customer support in the future.

Service
Shipping
Thumbnail of user lindam5024
3 reviews
5 helpful votes
November 23rd, 2023

I signed up for autoship; first one went fine. Then, nothing. Tried to check my account, it just keeps changing the date of when the order "shipped", but still not received. Customer service (their little chatbox) couldn't "help" me locate the order. Guessing they just don't want to ship it because they want to raise the price; they could just tell me and I might have been agreeable. Now I'll just never order from them again.

Tip for consumers:
Would like to get an actual answer regarding my auto-ship status.

Products used:
dried fruit

Service
Value
Shipping
Quality
Thumbnail of user elam19
1 review
4 helpful votes
December 7th, 2023

I received my order with 2 missing items.
Called customer service and was told that they will reorder the items.
After almost a month a new package was delivered from Vitacost with an item that I've never ordered, and I am not familiar with.
What a disappointment of a company.
Such a waste of time and aggravation. I will never work with them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elainef385
1 review
1 helpful vote
October 18th, 2023

I tried to cancel my order about 2-3 hours after making it and was told my request couldn't go through due to "technical difficulties." When I tried again the next morning the order had already
Been shipped and I would not be able to return it unopened for a refund. But then I complained again and the issued a refund and told us to keep the product!

Products used:
Kashi Go Lean original cereal

Service
Value
Quality
Thumbnail of user annej349
1 review
9 helpful votes
June 17th, 2023

They cancelled one item from our order that turned out to be out of stock. However, they did not credit the full amount of the charge back, for no obvious reason. I communicated a number of times by email and attempted to call unsuccessfully, and they did nothing.
In addition, one item was shipped in a bag with no cushioning and it arrived totally smashed, while two other items were left off the shipment entirely with no explanation and no credit. STAY AWAY!

Service
Value
Shipping
Returns
Quality
Thumbnail of user inpnow
1 review
3 helpful votes
December 1st, 2023
Verified purchase

The shipping company, Veho, Vitacost uses is incompetent. Cannot make deliveries during regular business hours. Veho customer service contact is by text message only. Veho still has my items after the first delivery attempt 5 business days ago.

Service
Value
Shipping
Quality
Thumbnail of user ds1418
1 review
1 helpful vote
February 11th, 2023
Verified purchase

Very good pricing, never problems with credit card or delivery promptness. Their Vitacost-brand items are always great formulas, great prices and quality above average. Of course in the recent past, there were supply-chain issues (like everywhere else), but that's cleared up though some companies went out of business. I've been a steady customer for about 20 years. I rely on them, period.

Tip for consumers:
Best choice for me, for about 20 years.

Products used:
Health supplements (especially Vitacost brand), food, healthcare products.

Service
Value
Shipping
Quality
Thumbnail of user ss1201
1 review
2 helpful votes
January 8th, 2024

I have been a customer at Vita Cost for years. Since the transition to Kroeger customer service has gone down in standards. I have spent the entire day asking for manager and supervisors to resolve my problem with their customer order taker over the phone. The customer rep. By the name of Cynthia and Malik and another male who I did not get his name has really crossed the line. Rude and hanging up the phone each time. They took my order, and I never received any confirmation. They took my credit card, and they can't find my order. Cynthia was being very rude and start letting me how much she is educated and way out of line has nothing to do with her customer service in finding my order. She started screaming at me behaving very unprofessional on the phone. She still can't locate my order. I am not sure why they can't find my order if they complete my order and take my full credit card information over the phone. But no trace of me placing an order. I spend the entire day seeking a supervisor and yet I can't get in touch with a supervisor. They keep giving me the run around and keep sending me back to the order line. Horrible customer service. Dreadful. I would like the CEO of Kroger Rodney McMullen to investigate as to why this poor customer service which I never had before.

Tip for consumers:
Horrible customer service. Not like before.

Products used:
groceries

Service
Thumbnail of user townsend.sandy.133
1 review
5 helpful votes
October 17th, 2023

I cannot begin to describe my hatred for vita cost. I was a loyal customer for many years, but now whenever I open their site, i immediately regret it. They have ZERO customer service, they require a phone number in order to make a purchase, and they make absolutely everything more difficult than it needs to be. Do yourself a favor and shop literally anywhere else.

Service
Value
Shipping
Returns
Thumbnail of user emo11
5 reviews
17 helpful votes
March 17th, 2023
Verified purchase

I've bought here for years.
Not many issues with the products or shipping.
Now they get one star because I checked all the right boxes in my email preferences MONTHS AGO and they were to send me ZERO emails except for the CRUCIAL ones relating directly to my account.
Now I am getting requests for surveys thanks to their disrespect. I am no longer a customer.

Tip for consumers:
you will never stop getting emails

Products used:
my business

Service
Value
Thumbnail of user karens4359
1 review
1 helpful vote
December 21st, 2022

I stocked up a few months ago on Simple Truth Organic Applesauce. I have used this product before with no problems, however, when I opened a jar and tasted it, I nearly threw up. It tasted like moth balls! HORRID! Because it was past 60 days that I had purchased it, the lady wouldn't give me any kind of credit. So much for "stocking up." My purpose in writing is to warn you, if you have purchased this brand, dated " best if used by December 28,2023," see if you can get your money back. Blessings to you…

Thumbnail of user dmg13
1 review
3 helpful votes
December 9th, 2023

I placed an order in November for nine products. After 2 weeks and no product or information, I checked on the tracking number and found out that the shipment was damaged and undeliverable I went to the company's website and was able to reorder replacements. I got a notice 5 days ago that my order was delivered but it was not. Again upon following the tracking number I found out the order shipped from their company went to several locations in Las Vegas and then went back to their company it was never delivered to me. I sent multiple emails and got no response. Today finally I tried calling and it was useless after over 20 minutes on the phone the agent could neither tell me the status of the order, or what happened. I asked to speak to a supervisor he put me on hold for 7 minutes and then came back and said the supervisor was not available. Then I asked for a refund because my items had not been delivered and he refused, and said someone will investigate it and get back to me. However I already had multiple emails with no response so I have no faith. My credit card has been charged and they will not refund for items they did not deliver beware

Service
Value
Shipping
Returns
Quality
Thumbnail of user henrid15
1 review
1 helpful vote
December 14th, 2023

Let the buyer beware. Scrutinize their products closely. For over a decade I bought most of my high lignan flaxseed oil from them. Their price was the best and their quality acceptable. The offer disappeared for awhile. Now it's back at the same price. I bought it but noticed a considerable drop-off in quality when I consumed it. Then I looked more closely. Now they label it as "flax oil" and they're mixing with sunflower oil and powdered lignan. I could get my money back probably, but I destroyed the box and shredded the bill because I trusted them. I just donated it. For free it's all right, but I don't want it. WATCH OUT FOR THEM

Value
Quality
Thumbnail of user jillw526
1 review
10 helpful votes
September 6th, 2022

I've been a loyal customer of Vitacost for years, but I will no longer be purchasing from them. I stocked up on some supplements during a sale, and it backfired on me. I opened a Vitacost brand container, and the bottle was empty except for the cotton and silica gel packet. (I made a video while opening the bottle as it felt suspiciously light when I pulled it from my stash.) Vitacost won't do anything about it because my order was over 60 days old. Very disappointing.

Tip for consumers:
60 day return/refund policy in force regardless of situation. Open every bottle you receive within 60 days to confirm there is actually product in the container.

Products used:
I have purchased all kinds of vitamins and supplements over the years. The product for this review was Alpha Lipoic Acid 600 mg.

Service
Value
Returns
Quality
Thumbnail of user nodiahb
1 review
4 helpful votes
June 8th, 2023

I wrote the company an email asking for non-plastic packaging for two glass bottles of sunflower oil. What I got was enough plastic to make a pair of arm floaties, thanks to two big squares of double-ply foam. I have purchased this product before and it was wrapped very well in paper and cardboard. Not only can sustainable packaging do the trick, but it must. On top of everything, although the bottles said refrigerate after opening, they were both sent with large cold packs. This kind of overkill, ecologically speaking, kills.

Thumbnail of user carolh2259
1 review
28 helpful votes
January 18th, 2023

Be ALERTED: Vitacost has CHANGED.
I have been a very satisfied, regular Vitacost customer for 15 years. Vitacost provided excellent customer service and product satisfaction. Not now. I have tried numberous times to contact get in contact with customer service to return an unopened item and I get no response, and I am out $92. I've put many of my friends onto Vitacost, and I am stopping completely from order from Vitacost and alerting my friends. QUESTION: How can a Vitacost customer get Customer Service's attention and a get a response?

Thumbnail of user jacquesm69
1 review
8 helpful votes
May 3rd, 2023

I was told a refund would not be issued because they are not accepting returns. The product All Max Leucine powder does not dissolve in water. I met their terms (purchase in US and request within 60 days of purchase) and yet they deny my request. According to their website, a refund was issued
And when I followed up one week later, I was informed of their decision. Nowhere on their website does it say "all sales final" or "we reserve the right to reject requests for refunds". They can choose to take items back but to refuse a refund of less than $60 is pathetic and bad business practice.

Thumbnail of user brenb1
2 reviews
7 helpful votes
May 29th, 2023
Verified purchase

They really have gone downhill. Use to ship items secured in boxes with wrap. Last two times I have ordered the product's have come in just a bag and both times the glass vitamin bottles have broken. I tried to file for a return in the account never ever did they contact me back. I had to contact my bank to get a refund. What a joke. Unsubscribed from ever getting spam from this company again oh and yeah never EVER purchasing from again. Look elsewhere.

Products used:
Perfect Energy Multivitamin

Service
Value
Shipping
Returns
Quality
Thumbnail of user susanr3675
1 review
3 helpful votes
December 16th, 2023

I have ordered from Vitacost because I really like the products they have BUT each package arrives with something broken or spilling. Going back to Thrive Market!

Thumbnail of user as1254
1 review
6 helpful votes
February 8th, 2023

Talked to three different reps, even a "supervisor" - ALL, said "there is nothing we can do" and "we don't understand why this is happening" and "we are dealing with a number of these". Well - this happened to me TWICE. 9/22 and 1/23...so how is this not a thing? Then - they give me the number to Kroger, and tell me that they will just send me back to Vitacost. Cool, great - customer NO service. Thanks for wasting my time and apparently you don't want my $$$.

Tip for consumers:
Just avoid - not the same Vitacost

Products used:
Food, natural cleaning products

Service
Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Vitacost is your online source for nearly 40k natural products from top brands & hard-to-find favorites? All up to 50% OFF & delivered to your door.

Company Representative

Thumbnail of user catherinec7
Catherine C.
Typically does not respond to reviews

How do I know I can trust these reviews about Vitacost?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.8
407 reviews
Have a question about Vitacost?