• Virool

Overview

Virool has a rating of 4.64 stars from 33 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Virool most frequently mention customer support. Virool ranks 76th among Marketing sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
5
See all photos

What reviewers want you to know

Positive highlights

  • Customer service and team there always seems to impress us!
  • My son is a musician and he always creates different music videos that he then posts on YouTube.

Critical highlights

  • Awful customer support, if to be more exact there is no support at all.
How would you rate Virool?
Top Positive Review

“Happy with my views”

Darren O.
9/7/19

I own a plumbing business and started doing YouTube videos. Vitriol has given me views and helped me branch out to my local community more. Thank you!

Top Critical Review

“Fraud”

Eugene D.
8/20/18

I don't know who is writing positive reviews, but this company looks like total fraud. I wanted to try out short campaign with 100$ and see how it goes. But support guy in the live chat convinced me to pay 300$ + gave me 150$ bonus. Ok, nice. BUT at the moment I've paid 300$ this guy immediately disappeared from the chat! A little strange strange, don't you say? So you interested in clients ONLY before the pay you? Great attitude. After 24 hours from the start of the campaigns stats were still 0. I mean views, impressions etc. I've wrote several emails to the support but received no answer. After that I've asked for the refund, and still haven't received any answer from them. Awful customer support, if to be more exact there is no support at all. If I don't get any feedback about my refund request in the next few days, I'll make YouTube video with the overview of my Virool experience and share it with whole Internet. Be sure, I'll make that video viral :) I already created screenshots + downloaded invoices (just in case). Hope it doesn't come to that and you'll get my money back.

Reviews (33)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5) music videos (4) customer support (7)
Thumbnail of user darreno21
2 reviews
0 helpful votes
September 7th, 2019

I own a plumbing business and started doing YouTube videos. Vitriol has given me views and helped me branch out to my local community more. Thank you!

Thumbnail of user barbarac633
2 reviews
0 helpful votes
August 29th, 2019

Wow! My videos have basically gone VIRAL, "in my mind at least." I've never gotten more than 25-50 views per video on my own, so getting thousands of views feels like I've gone VIRAL! Virool has been instrumental in the success of my business. Thank you for all you've done and continue to do!

Thumbnail of user miker97
1 review
2 helpful votes
February 18th, 2014

Ok, I hate a ton of companies: United, AT&T, McDonalds, but DEFINITELY NOT Virool.

These guys, went out of the way to get me tickets to a Broadway show as a sign of appreciation for my business. Show me another company that does that?

Anyways, I used them extensively and spent around $75,000. I was very pleased with the results and customer support.

My advice is to reach out to Jon or Scott over there. They can help you out.

Thumbnail of user alexanderd21
Virool T. – Virool Rep

Thank you Mike! We enjoy working with you.

Thumbnail of user cullenm
1 review
5 helpful votes
December 3rd, 2013

Ok. Here's my honest review of Virool after spending nearly $5k with them.

Pros:
- Great customer support - I was able to chat with an agent on the website, I called the company a few times and all of e-mails were responded to promptly.
- Easy to use platform - it's fairly intuitive all around
- Slick Analytics - you can see how many people shared your video on Facebook and where people are watching the video from
- Transparency - I could see which sites and apps my video appeared on

Cons:
- Targeting can be confusing - when you want to target specific audience, it took me a few tries to figure out which sites were driving the most engagement.
- Reps are new - I know it's a startup, but to some of my questions the reps had trouble finding the best answers. Sometimes, they had to defer to management before coming back to me with a good solution

That's about it. Overall, I think it's a great product and good self-serve tool for video marketers (like myself), but there's still some improvements the company needs to make for me to give them 5*.

Thumbnail of user amyc80
Amy C. – Virool Rep

Cullen, thanks for sharing your honest feedback - we appreciate it!

Thumbnail of user benjaminy4
1 review
1 helpful vote
July 27th, 2016

I used Virool to help out our local business. We were able to target high quality visitors from our local area within a certain demographic. I am extremely impressed with the capabilities of the platform and am very satisfied with my campaign!

Service
Value
Shipping
Returns
Quality
Thumbnail of user eugened23
1 review
5 helpful votes
August 20th, 2018

I don't know who is writing positive reviews, but this company looks like total fraud. I wanted to try out short campaign with 100$ and see how it goes. But support guy in the live chat convinced me to pay 300$ + gave me 150$ bonus. Ok, nice.

BUT at the moment I've paid 300$ this guy immediately disappeared from the chat! A little strange strange, don't you say? So you interested in clients ONLY before the pay you? Great attitude.

After 24 hours from the start of the campaigns stats were still 0. I mean views, impressions etc. I've wrote several emails to the support but received no answer. After that I've asked for the refund, and still haven't received any answer from them.

Awful customer support, if to be more exact there is no support at all. If I don't get any feedback about my refund request in the next few days, I'll make YouTube video with the overview of my Virool experience and share it with whole Internet. Be sure, I'll make that video viral :) I already created screenshots + downloaded invoices (just in case). Hope it doesn't come to that and you'll get my money back.

Thumbnail of user sams142
2 reviews
7 helpful votes
May 21st, 2014

My son is a musician and he always creates different music videos that he then posts on YouTube. As his mother, it was important for me to see him succeed, so for his b-day I actually bought $1,000 worth of Virool credits.

The folks at the company were very courteous and they helped me understand the platform (I am not the most tech savvy person). We were able to get 20,000 Virool views, which reflected in about 80,000 YouTube views.

My son was crazy pleased and told me that he couldn't have gotten a better gift!

Thumbnail of user amyc80
Amy C. – Virool Rep

Sam, glad we were able to help you and your son reach so many viewers!

Thumbnail of user ashishp4
1 review
5 helpful votes
May 21st, 2014

Virool reached out to me to share my experience about using their platform.

To be frank, I loved it! I used the platform to promote various music videos for my band and here are some of the results that I got as part of my promotion:
- Virool views: 300,000. YouTube views: 1,000,000

Overall, I got a ton of free views as a result of using this service. I would highly recommend it to anyone considering using it.

Thumbnail of user amyc80
Amy C. – Virool Rep

Ashish, thank you for sharing your experience with our service. We are happy to see that your campaign generated more views for you!

Thumbnail of user djn4
1 review
1 helpful vote
April 12th, 2017

Virool is cool! It helped me alot in my music video and it has 10k audience now in a span of only 2 weeks. I will definitely add funds to them to became an internet sensation. So people, don't waste your money on other agency, use Virool!

Thumbnail of user dylanc18
3 reviews
13 helpful votes
May 14th, 2014

Jon, Scott and Amy are all total studs. I enjoyed working with their service and they definitely exceeded my expectations. I was worried that I would get ripped off and would get expensive fake traffic, but in reality the service is super legit. Basically, after promoting a few videos I can see analytics, understand who watched my videos on which website, what kind of engagement and sharing my videos got. Then, I can just continue promoting the video that got the most shares. I had nothing but positive experience with Virool.

Thumbnail of user amyc80
Amy C. – Virool Rep

Sam, thank you for putting your trust in us - we look forward to continuing to exceed your expectations.

Thumbnail of user cn57
1 review
2 helpful votes
April 12th, 2017

Customer service is nice and well-trained and friendly. He assists me well, and all of my questions are answered. I recommend this to my friends and to all people out there who wants to have a huge amount of audience.

Thumbnail of user johns577
1 review
14 helpful votes
October 11th, 2013

I’ve been a power user of Virool for 8 months now and I use their platform to promote music videos for the music label that I work for. We’ve done around 30 music video promotions to date with them and spent well over 6 figures. Customer service and team there always seems to impress us! Highly recommend.

Thumbnail of user amyc80
Amy C. – Virool Rep

John, thanks for being a power user and sharing your experience here!

Thumbnail of user jakem49
1 review
3 helpful votes
April 24th, 2014

I am a CEO of a venture backed iPhone game developer and we used Virool extensively to promote various trailers of our games. I have experience working with multiple ad networks including: AdMob, Flite, Flurry, TapJoy, AdWords and others.

In my opinion, Virool tops them all. First, the transparency of the platform is hard to match. Second, real-time analytics allowed me to adjust my campaign settings in real-time. Third, customer support was always available. When I had problems, I would just call Scott and he would help me set everything up.

I would highly recommend them.

Thumbnail of user amyc80
Amy C. – Virool Rep

Jake, thanks for your ringing endorsement. It's always a pleasure to see our users enjoying and benefiting from our service.

Thumbnail of user willm30
4 reviews
4 helpful votes
December 3rd, 2013

I liked using the website. I used Virool to get more views and YouTube subscribers for my music video. I spent $1000 so far and got 20,000 Virool views and about 30,000 views on YouTube as a result + 1243 new YouTube subscribers. The promotion wasn't cheap, but the people seemed real. Scott from their customer support team helped me out through the process and helped me understand the analytics.

Overall, it's a good tool, but requires some tweaking to make it work right!

Thumbnail of user amyc80
Amy C. – Virool Rep

Will, glad to see your campaign did well - reach out to us if you'd like to hear about some of our latest features and best practices!

Thumbnail of user rebeccaf5
1 review
3 helpful votes
February 18th, 2014

I work at a large media agency in Australia and represent clients such as VW, Qantas Airlines, the government of Australia, A&E TV Network and others. We recently began using Virool and I've been extremely pleased.

We just wanted blog distribution for our videos and my account manager, Kenn, was able to set it all up for me. Through Virool, we were able to get our client's videos on virtually all WordPress blogs that have WordAds on them. Also, they were able to secure us viewership on 9Gag and Cheeseburger network sites.

We are looking to spend over $300,000 with them and I highly recommend their service. The team there is great!

Thumbnail of user simonk26
1 review
1 helpful vote
February 19th, 2014

I enjoyed using Virool. The interface is intuitive, straightforward and easy to use. I actually recommended to a few friends to try and honestly there's nothing bad I can say about them.

The company is great and I would definitely give their service a try if you are looking to promote a video online.

Thumbnail of user amyc80
Amy C. – Virool Rep

Simon, we're glad you enjoyed using our service!

Thumbnail of user bryant206
2 reviews
15 helpful votes
August 29th, 2013

At first when I heard about Virool, who promised to bring unique viewers to my site, I honestly doubted it. But after I talked to there customer service who were really helpful I gave it a try for just $10. Needless to say my video took off and I was able to get more viewers to my youtube video then I paid for! I would definitely recommend to give them a try!

Thumbnail of user amyc80
Amy C. – Virool Rep

Rick, thanks for giving us a try! It's great to hear that we were able to help you out.

Thumbnail of user ashleyf16
1 review
4 helpful votes
January 14th, 2014

I read quite a few reviews of Virool before deciding to spend our company's $15,000 budget on marketing few videos with their platform. Here are some things that I wanted to point out.

Pros:
- The service is legitimate. The company is backed by everyone from creator of Gmail to Lady Gaga's manager. They have been featured in all of the major press, so they are the real deal
- Customer service was good.
- I was able to get a video campaign setup immediately
- It was easy to setup a campaign

Cons:
- There wasn't enough documentation online on how to best use the service for our particular videos (chain of automotive body shops)
- I didn't realize that I could opt out of certain publisher placements until few days after my campaign started running

That's about it.

Thumbnail of user amyc80
Amy C. – Virool Rep

Ashley, thanks for sharing your pros and cons list. It's always helpful to hear about what we are doing well and where we can improve. We have updated our best practices documentation for different categories, so let us know if you are interested in hearing about any specific categories for your future video promotion.

Thumbnail of user chrisb114
1 review
6 helpful votes
February 18th, 2014

I am a former employee of Virool and these reviews really upset me. First of all, Virool is in full compliance of YouTube's Terms of Service. Alex, CEO, went out of his way to meet Salar, CEO of YouTube, and their entire executive team just to make sure that whatever Virool is doing would be in full transparency and compliance with all of YouTube's ToS. As a result, during my time working there very few videos got removed or taken down from the website.

Also, here's a breakdown of some mistakes that people make on Virool. When you select the targeting for your video, you HAVE the option to select: blogs, mobile, games, social networks, pre-roll, and virtual currency. The company doesn't work and has removed all sites that pay users to watch videos. Second, it's important to leave keywords and select categories for the video. Third, you can select gender and age for the group you are targeting. Fourth, you should geo-target the right region with your video properly and select what you want people to do after they watch the video.

Overall, Virool is an incredible company and they have worked with a vast list of clients. I hate anyone that mentions anything negative about the company, as they fully refund unhappy customers and have available support that addresses everyone's questions. It's not always easy to please everyone, but Virool tries its best.

Thumbnail of user amyc80
Amy C. – Virool Rep

Chris, thanks for sharing your thoughts - hope you're doing well!

Thumbnail of user kareema3
1 review
7 helpful votes
May 22nd, 2014

I work for VICE, now an infamous creator of documentaries on YouTube. We used Virool for variety of projects, but most notably for our work with Intel, K-Swiss, W Hotels and Levis Jeans. We created a number of small documentaries for these brands and were able to get some exposure to them through our established audience on YouTube and our website.

We then used Virool to target people we believe would respond best to this content. What blew me away about Virool platform was during our promotion, the targeting was automatically adjusted for placements and audience that was best responding to various videos… which in the end meant: higher engagement, more sharing, more buzz and more earned media.

At VICE we are fans of the work that Virool is doing. Keep it up boys!

Thumbnail of user alexanderd21
Virool T. – Virool Rep

Viroolians are HUGE fans of VICE and it's always a pleasure to work with you. Thank you for sharing your experience with our platform and we are looking forward to keep working with you.

Thumbnail of user phile13
1 review
3 helpful votes
February 18th, 2014

Hey Guys,
Phil is here. The folks at Virool asked me to share my experience with their platform on here and I got to say it was more than pleasant!

I am a musician and an entrepreneur from Detroit. I used Virool to get people to see a music video I made with my friend. I was promoting it for about half a year and got over 1,000,000 people to see it.

After that, MTV.com picked up my video and I participated in the contest. Thanks to Virool and fans it helped me built, I won the contest and my video was shown on on TV on MTV channel.

I am really proud of being a Virool customer and have had the best experience working with Alex, Vlad, David, Jon, Anna and the rest of the Virool team.

They are good guys for sure.

Thumbnail of user amyc80
Amy C. – Virool Rep

Phil, we are proud to see you had a great experience working with us - we enjoyed working with you too!

Thumbnail of user dylanc17
1 review
3 helpful votes
March 5th, 2014

Virool reached out to me to share my experience about using their platform. To be frank, I loved it! I used the platform to promote various music videos for my band and here are some of the results that I got as part of my promotion. I paid for Virool views and then I got some free views as a result of sharing and comments, etc. Here are my stats
- Video #1 - Virool paid views: 250,000. YouTube views: 1,225,968
- Video #2 - Virool paid views: 50,000. YouTube views: 168,942
- Video #3 – Virool paid views: 750,000. YouTube views: 2,983,294

As you can see from my results, I was very happy with the platform and will continue to use to further promote my videos.

Highly recommend it!

Thumbnail of user amyc80
Amy C. – Virool Rep

Dylan, thanks for recommending us. We are excited your video campaigns were able to gain so many more viewers - we can't wait to continue helping you promote your video content.

Thumbnail of user laurenj8
1 review
3 helpful votes
November 4th, 2013

Awesome website! I promoted a few of my singles on their website and got few thousand iTunes downloads. Right now, I am looking for a management company or a label to sign on, and the marketing work that Virool did really helps me to stand out from the rest. They are awesome! I highly recommend their service.

Thumbnail of user amyc80
Amy C. – Virool Rep

Lauren, it's great to hear your campaigns resulted in thousands of downloads - thanks for sharing your experiences with us as an artist!

Thumbnail of user ajv
5 reviews
8 helpful votes
May 22nd, 2014

I was blown away with the fact that Virool team went out of their way to help me promote my movie on Vimeo. They set up a custom solution for me and promoted the hell out of my film. We got featured on Vimeo and became one of the most watched films on their platform.

Thumbnail of user alexanderd21
Virool T. – Virool Rep

Thank you AJ. We enjoyed having you as a customer and looking forward to cooperating in the near future.

Thumbnail of user christinap4
1 review
3 helpful votes
November 4th, 2013

I AM SUPER EXCITED TO LEAVE A REVIEW FOR VIROOL! Why?
Because I was able to meet my kickstarter campaign goal with these guys. We started a 60 kickstarter campaign for a new type of designer shoes for women and with 20 days left, we had to raise additional $10,000 to meet our campaign goals. By promoting our video on Virool, we were able to exceed our fundraising goal and get a lot of cool customers on board. It's pretty awesome!

Thumbnail of user amyc80
Amy C. – Virool Rep

Christina, congrats on reaching your Kickstarter campaign goal - we are happy to have been able to be a part of your efforts!

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From the business

Virool's mission is to inspire people by providing them an extraordinary video advertising experience.

We work with blogs, sites, Facebook apps, mobile apps and video sites, to find the most optimal way to distribute our clients videos. Our goal is to serve the right video in front of the right viewer in a way that encourages sharing and engagement. As such, we have pioneered native video advertising industry and have become a trusted partner among many recognizable publishers including: WordPress, Forbes, Zynga, 9Gag and others.

Today, some of the world's largest brands use Virool to promote their YouTube videos and engage with their potential customers in an effective way. Virool was behind the Most Viral Brand Video of 2013, Kobe vs Messi - The Selfie Shoutout, which has gotten over 137 million views. You can see the case study here: https://www.virool.com/turkish-airlines2.

Business History

Virool began operations in early 2012. Today, Virool employs over 50 people and has operations globally.

Company Representative

Thumbnail of user alexanderd21
Virool T.

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