I bought a shower from Victorian Plumbing which turned out to be faulty - leak in the cold inlet. I immediately phoned your company while the plumber was still there, was advised by your staff member to hold onto the shower unit until the relevant department contacted me. Also to send photos of the fault (which I did immediately).
A week later I had heard nothing from Victorian Plumbing so I sent a reminder. 11 working days after I reported the fault I had still heard nothing concrete from Victorian Plumbing so I contacted them again. I was given the manufacturers number and an email for the manufacturer (which turned out to be in no way linked to Triton Showers) and told to contact Triton directly - basically the manufacturer had, I was given to understand by your staff member, agreed to look into the situation.
Victorian Plumbing closed my file at this point stating that the matter had been dealt with. I objected and asked that the file be left open until this was resolved to my satisfaction.
I contacted Triton showers today and discovered that the email Victorian Plumbing had given me did not relate to their company - in fact the main part (triton.co.uk) is a consultancy firm. The original phone number given to me by Victorian plumbing was not the service unit and as such knew nothing of this issue. When I finally did speak to Triton's service department (the actual people who would in normal circumstances be responsible for dealing with this sort of issue), the helpful staff member consulted the Triton Manager who said that there was no such agreement in place.
I have now written back to your company VICTORIAN PLUMBING asking that a satisfactory proposal for remedial action be put in place by tomorrow evening (10th May 2017) or I will be forced to seek a refund.
All I want is to get this sorted out. Please help me!

asked by Helene D. on 5/9/17