Underground Reptiles

I recently placed and won a bid on an auction for a female yellow Amazon tree boa, I paid and received a completely different snake when I called and emailed I was told that the animals in the auction are preselected and I get what I get, lol Wich I thought was incredibly ballsy, I have yet to receive my money or the animal I paid for, I will not advise anyone to shop from them,

Ordered 3 red ear sliders transaction and order process went very smooth. All 3 turtles arrived alive and healthy definitely will order from them again.

I ordered one little baby from these guys and he came to us ICE COLD with their so called "heat"pack. I told them that the pack he was sent with, was freezing cold and they tried to tell me it's supposed to absorb any heat/cold. Awful customer service. They keep asking for pictures of the tank set up when we clearly stated that it arrived ICE COLD and DEAD. Please don't buy unless you plan to lose $500 with poor customer service care.

I recently purchased a giant day gecko from them he came perfectly packaged no Injuries except for a little bit of stuck shed on his belly that I was able to remove by giving him a quick soak they called me about a hour later after he arrived to make sure that he arrived safely I had no issues at all and my gecko is perfectly happy he arrived with great coloration and a healthy appetite.

Definitely recommend shopping here great quality animals. And the customer service is great they stayed in contact with me even after my tegu was delivered.

When buying from Underground Reptiles, be sure to read the full description. I didn't when I first bought a Russian tortoise from them and had no idea I was purchasing a wild caught tortoise. These reptiles are not fit for homes AT ALL, this is likely while some die shortly after purchasing. They are adapted to the wild environment and switching them to a home one can be too traumatic. They are often fearful of humans. I've had my tortoise for around 9 months now and of course he's used to me, but despite all of that time, he is still not people friendly, he scratches if he's held and runs away if he's touched. When I first received him, two of his nails or claws were broken off on his back foot, his foot where the nail used to be was swollen when he arrived. I thought maybe he broke it when he was clawing at the bag he was shipped in but I found no broken nail in the packaging. Why did they send me an injured tortoise that was disabled? It took him a week to eat from the stress of being shipped, and even then he ate very little. I was lucky he survived but his stress didn't fully go away. He hibernated despite my best efforts 2 months later. After 14 weeks he woke up and was happy to see me, but he hated his home. I quickly made adjustments, giving him more space since I started reading new articles that suggested giving a tortoise his size (5-6 inches) about 3 x 9 ft of space.
So I will suggest that you ONLY buy pets that were raised in the setting you plan to keep them in, from birth. Underground Reptiles offer no support or advice for these wild caught animals and are very tight lipped about how they keep them at their shop prior to shipping. It took 4 emails back and forth for them to reveal to me what they'd been feeding him.
He is completely unsatified no matter how many adjustments I make to his enclosure to make it larger and as temperate as possible. He climbs and tries to get out of everything. Unfortunately it's because he needs to be indoors until the end of the spring and from the end of fall in my northern state, so there is no way to make him happy. He prefers to be outside and ALL of these wild caught ones do. It will take years to force them to be happy as an indoor/captive pet and that is just cruel. If you can make the accomodations to give them wild space to roam in a large gated yard in a warm environment, then this is a perfectly fine shop and the fine print won't ruin your pet experience. For those who want a real pet that they can occassionally keep indoors, stay far away from this site.

Ordered at 6pm and they shipped my order by 9pm and showed up at my door the next morning. Second time i have ordered from them and have yet to have any problems with any of the animals. Will DEFINITELY buy again

I was shipped an adult red-eye tree frog from underground reptiles. After moving him into my 36 gallon enclosure with my two healthy green tree frogs, the frog was dead on the floor within 48 hours. When contacting them about it, they say they guarantee "live arrival and visibly healthy" but say they have no responsibility for "how the frog is cared after arrival". You can't tell if a frog is actually sickly or just adjusting to the new setting until at least a few days of having them. I explain my part to their support and instead of working things out with me, they ignore my emails until I take the "store credit" and shut up. If you're gonna buy online, go to Backwater...Underground is cheaper for a reason.

Worst place to buy a snake I bought an emerald tree boa 4 months ago and it refused to eat and hasn't really done much of anything and really in bad shape and they didn't seem to give a f**k about anything cause they got their money pretty sure it will be dead if the next month cause it is skin and bones. What ever you do go with a better reptile store they are not a good choice to buy from

Don't forget to include the hidden vet bills during purchase cause that's where you'll be headed to right after delivery. (Spent nearly 2k with these people. They list these animals as "captive bred" but it's pretty obvious they aren't) Down below I will show some examples of some animals that I've had to deal with.

When I was looking to get a baby turtle I was very unsure if this site and any other. I wanted to make sure to get a healthy animal and keep it safe while shipping. This place was great and I got my turtle exactly as expected and he is so wonderful. If you're worried about this then go with underground reptiles. I promise it'll be great!

Got my chameleon on time and well the shipping team kept in touch while tracking my reptile the whole time and responded right away!

Thank u so much animals look healthy and in good care packaging was done good im so happy my kids are so amazed by them the love dem and I was really impressed with the service I called and got all my questions answered im very pleased

My order including shipping did not reach 300
Which I did not notice that that was thier policy
They within 3 min to let me know about the min. I declined to up the order too 300, then they said they would refund my money minus 15 percent, what a scam the only thing the did was process the card which should be automated. On my receipt it does not say anything about a restock fee, so that scammed 21 dollars from me.

I order a blue tongue skink and it arrived in good condition packing was great my lil baby was in side packed good healthy looking great put in cage very alert thank you so much for my baby will order again from u all thanks

I've done business with Underground Reptiles for probably close to 8 years now. I've visited the store a number of times and have had some of my best pets in my collection purchased online and have never had any issues. It's a pretty busy store but the employees will still help you as much as they can and this goes for online as well. I just received an albino male bci yesterday. He's a gorgeous snake with a great temperament and no health issues. He's awesome!

So happy with my order thank you guys so much will be doing business with you guys alot thank you so much

Came very fast overnight after shipped, very healthy baby iguana, will be using underground reptiles again!

Receive a female Emerald Swift through UPS overnight. She arrived in a state of what appeared to be false hibernation. Contacted the company, who responded right away via email. My swift unfortunately did not survive but, while she was received an email very day from Ryan B checking on her and asking questions to try and figure out what was going on. Things can happen in transit. Specially going from coast to coast. Received a new Swift today and she is doing great.

Veiled chameleon came looking fine and healthy but quickly declined in health and died within five days of arrival. We reached out to the company and they took forever to respond and when they did we had already purchased a healthy new veiled chameleon with a health guarantee. Underground reptiles replied back after the fact and offered reduced shipping and reduced price on a new one but no thank you. I like my pets to be healthy and alive... buyers beware!

As always underground reptiles did a great job packaging my reptiles to ensure they all arrived alive and healthy. If you are on the fence about using them just go ahead and place your order, you won't find anyone better who cares about the animals they sell.

I ordered 3 dart frogs on Friday, and they processed and shipped within a few hours, and arrived less than 24 hours later, on the other side of the country. I can't think of another company that ships animals faster. Apart from the shipping, the frogs are in great health, and were packaged wonderfully. There isn't another company out there that can pair this level of high quality animals with top notch customer support. I would highly recommend them for all your reptile and amphibian needs.

Went in search of a turtle and ended up finding great deals and even some new additions to my hobby because of this site. Great prices and an absolutely quality turtle. Couldn't be more impressed.