Underground Reptiles has a rating of 4.38 stars from 676 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Underground Reptiles most frequently mention customer service, next day, and new home. Underground Reptiles ranks 9th among Pets sites.
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Ordered 3 red ear sliders transaction and order process went very smooth. All 3 turtles arrived alive and healthy definitely will order from them again.
Worst place to buy a snake I bought an emerald tree boa 4 months ago and it refused to eat and hasn't really done much of anything and really in bad shape and they didn't seem to give a f**k about anything cause they got their money pretty sure it will be dead if the next month cause it is skin and bones. What ever you do go with a better reptile store they are not a good choice to buy from
I recently placed and won a bid on an auction for a female yellow Amazon tree boa, I paid and received a completely different snake when I called and emailed I was told that the animals in the auction are preselected and I get what I get, lol Wich I thought was incredibly ballsy, I have yet to receive my money or the animal I paid for, I will not advise anyone to shop from them,
Tip for consumers:
I didn't pay for shipping, bit considering I paid and received an animal I didn't want, I definitely wouldn't say it was free
Products used:
Snakes
Ordered 3 red ear sliders transaction and order process went very smooth. All 3 turtles arrived alive and healthy definitely will order from them again.
I ordered one little baby from these guys and he came to us ICE COLD with their so called "heat"pack. I told them that the pack he was sent with, was freezing cold and they tried to tell me it's supposed to absorb any heat/cold. Awful customer service. They keep asking for pictures of the tank set up when we clearly stated that it arrived ICE COLD and DEAD. Please don't buy unless you plan to lose $500 with poor customer service care.
Tip for consumers:
Don’t waste your money on people who take FOREVER to respond and asking for pictures unrelated to the issue at hand. It arrived ICE COLD and DEAD. How does that relate to pictures of the tank? You tell me.
Products used:
Buying a frog
I was shipped an adult red-eye tree frog from underground reptiles. After moving him into my 36 gallon enclosure with my two healthy green tree frogs, the frog was dead on the floor within 48 hours. When contacting them about it, they say they guarantee "live arrival and visibly healthy" but say they have no responsibility for "how the frog is cared after arrival". You can't tell if a frog is actually sickly or just adjusting to the new setting until at least a few days of having them. I explain my part to their support and instead of working things out with me, they ignore my emails until I take the "store credit" and shut up. If you're gonna buy online, go to Backwater...Underground is cheaper for a reason.
Tip for consumers:
Just know you're taking a risk of getting a sick frog every time you order and will NOT get all of your money back if they screw you.
I recently purchased a giant day gecko from them he came perfectly packaged no Injuries except for a little bit of stuck shed on his belly that I was able to remove by giving him a quick soak they called me about a hour later after he arrived to make sure that he arrived safely I had no issues at all and my gecko is perfectly happy he arrived with great coloration and a healthy appetite.
Definitely recommend shopping here great quality animals. And the customer service is great they stayed in contact with me even after my tegu was delivered.
Ordered at 6pm and they shipped my order by 9pm and showed up at my door the next morning. Second time i have ordered from them and have yet to have any problems with any of the animals. Will DEFINITELY buy again
Hi Cyle, we strive for fast shipping so our animals are in transit the shortest time possible. Thanks again for your order. We look forward to serving you more in the future.
Worst place to buy a snake I bought an emerald tree boa 4 months ago and it refused to eat and hasn't really done much of anything and really in bad shape and they didn't seem to give a f**k about anything cause they got their money pretty sure it will be dead if the next month cause it is skin and bones. What ever you do go with a better reptile store they are not a good choice to buy from
Products used:
Tree boa
I've done business with Underground Reptiles for probably close to 8 years now. I've visited the store a number of times and have had some of my best pets in my collection purchased online and have never had any issues. It's a pretty busy store but the employees will still help you as much as they can and this goes for online as well. I just received an albino male bci yesterday. He's a gorgeous snake with a great temperament and no health issues. He's awesome!
Hi Brian, thanks so much for your great review. So glad to hear you are enjoying your new snake. We look forward to serving you more in the future.
Don't forget to include the hidden vet bills during purchase cause that's where you'll be headed to right after delivery. (Spent nearly 2k with these people. They list these animals as "captive bred" but it's pretty obvious they aren't) Down below I will show some examples of some animals that I've had to deal with.
Tip for consumers:
Buy a paper shredder to shred your money instead of buying from here
My order including shipping did not reach 300
Which I did not notice that that was thier policy
They within 3 min to let me know about the min. I declined to up the order too 300, then they said they would refund my money minus 15 percent, what a scam the only thing the did was process the card which should be automated. On my receipt it does not say anything about a restock fee, so that scammed 21 dollars from me.
Tip for consumers:
They do not state refunds policy
Products used:
None
Thank u so much animals look healthy and in good care packaging was done good im so happy my kids are so amazed by them the love dem and I was really impressed with the service I called and got all my questions answered im very pleased
Thank you for sharing your experince with us Hugo! Yes, please call if you have any questions. We are thrilled to hear how excited your kids are.
Got my chameleon on time and well the shipping team kept in touch while tracking my reptile the whole time and responded right away!
Veiled chameleon came looking fine and healthy but quickly declined in health and died within five days of arrival. We reached out to the company and they took forever to respond and when they did we had already purchased a healthy new veiled chameleon with a health guarantee. Underground reptiles replied back after the fact and offered reduced shipping and reduced price on a new one but no thank you. I like my pets to be healthy and alive... buyers beware!
They are approximate sizes and sometimes they could be a little bit smaller/ larger. We are so happy we earned your future business. Thank you for your order!
I order a blue tongue skink and it arrived in good condition packing was great my lil baby was in side packed good healthy looking great put in cage very alert thank you so much for my baby will order again from u all thanks
Great picture Stephanie! We look forward to doing more business with you in the future :) Thank you very much
So happy with my order thank you guys so much will be doing business with you guys alot thank you so much
We look forward to it Brent! Thank you for your business!
Both animals arrived alive, but our ball python isnt doing very well. No heat amenities were offered to the animals. The scorpion is ok! However the ball python is ice cold. I have her on heat now and trying to rehabilitate but she's very cold. Disappointed and expect more care to be taken no matter the price of an animal. I'm giving 3 stars because at least she did not arrive dead. Less than desirable experience for my first ever online order. Usually purchase my reptiles at expos.
Tip for consumers:
Be wary of cold temperatures
Products used:
2 live animals
Man I ordered two baby Asian water monitors from underground reptiles my first one I ordered back in August 2nd 2022 it passed away August 10th I just purchased another one for Black Friday this one just passed away 4 days ago come on man y'all need to do better people is spending they hard money for y'all to be sending out sick animals I'm going to keep writing them and let people know how bad y'all are I have a YouTube channel T&K reptiles go check the unboxing out
Came very fast overnight after shipped, very healthy baby iguana, will be using underground reptiles again!
Riley, thank you so much for your order! We look forward to doing more business with you in the future.
As always underground reptiles did a great job packaging my reptiles to ensure they all arrived alive and healthy. If you are on the fence about using them just go ahead and place your order, you won't find anyone better who cares about the animals they sell.
Blake, you are correct. The care and safety of our animals is what is most important to us. Thank you very much for your business. We look forward to future business with you.
Been a long time customer……. Usually great but past year has turned into a terrible place. Last six orders had missing animals and sick/dead on arrival. Last week I order a smooth front caiman. Came in frozen, twitching and wouldn't eat. Contacted them and was given nothing but smart $#*! remarks. Died today. Absolutely worthless company. Sick animals. Will never order from again. Pics of frogs sent to me dead, and had to be dead before even sent
Tip for consumers:
Don’t order from this death tral. Buy anywhere but here
Products used:
Whole sale animal order
I may just be wasting my time, ranting but hopefully this reaches at least a few buyers. I purchased a Pacman frog in winter of 2022 and after a long battle with a fungal disease my pacman frog has died (june 2023). I took him to the vet because I knew this couldnt have been starvation nor the habitat I had him in and my vet informed me it looked like he had been strugging with a fungal infection since likely before we received him (at underground reptiles terrible facility)
Worst experience ever! Frogs listed as being in stock. Ordered and paid - including the $45 overnight shipping. Received confirmation of the order, that it was being processed, notification that a shipping label had been created along with a shipping and delivery date. The day of shipping, got notified they ran out of stock. This has now happened twice - and they don't refund your money or give you priority if/when stock comes in. Fraudulent business practice! Buyer beware! Reporting to BBB!
Tip for consumers:
Don’t order from here! Take your money but don't deliver product v
Products used:
None - nothing was shipped both times.
Went in search of a turtle and ended up finding great deals and even some new additions to my hobby because of this site. Great prices and an absolutely quality turtle. Couldn't be more impressed.
Yes, we offer alot of deals when we can and try to keep our prices as affordable as possible. Thank your for your order Ryan!
Underground Reptiles specializes in exotic reptiles, amphibians, invertebrates and mammals. We have been shipping our local South Florida community since 1996 and have been shipping our animals worldwide since 2000. Our goal is to provide the very best pets, at the very best price with the very best customer experience.
Followng up with our customers is extremely important to us. Thank you very much for your business Dereck!