UK Soccer Shop has a rating of 3.41 stars from 967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UK Soccer Shop most frequently mention good quality, quick delivery, and football shirt. UK Soccer Shop ranks 2nd among Jersey sites.
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Good response time. Received quickly despite wanting customisation. Very impressed. One small gripe is that it is quite expensive but the look on my grandsons face more than made up for the price. Will probably use again as quality seems very good.
Bought my son a football shirt from these cowboys. Within a few weeks the lettering was cracked and peeling off. I contacted them and was told it was wear and tear. After paying over £100, I am disgusted with the quality. The shirt is not fit for purpose, obviously poorly made and I feel I've been robbed of my money. AVOID!
A pain free service with a great delivery process. I will use again with confidence. Great range of products.
Products used:
Great item
I was dubious of buying from the site as it seemed so cheap. I took the plunge! The quality of the football top and hoodie is amazing! The price was even better! Highly recommend!
Good response time. Received quickly despite wanting customisation. Very impressed. One small gripe is that it is quite expensive but the look on my grandsons face more than made up for the price. Will probably use again as quality seems very good.
Products used:
Kids football kit
Bought my son a football shirt from these cowboys. Within a few weeks the lettering was cracked and peeling off. I contacted them and was told it was wear and tear. After paying over £100, I am disgusted with the quality. The shirt is not fit for purpose, obviously poorly made and I feel I've been robbed of my money. AVOID!
Everything was fine but it offers quick delivery which is not available for all products making postage more easier to understand would be helpful
I ordered a jersey w/name & number on it. The sent a blank one. They refused to send another one w/name & number, which is what I ordered. They refused to refund me the order. They would only give a partial refund, unless I mailed back the item they mistakenly sent me. The one I didn't purchase at all. Unbelievable that they think they can charge me for something I didn't buy.
I ordered a personalised McLaren polo shirt, printed with 3 initials on.
I love the shirt and what a great idea to be able to personalise it.
The only reason I haven't given this review 5 stars is due to the length of time it took from placing my order, to receiving it, this needs improving in order for me to consider buying further items.
Otherwise, a great online store, prices are fair, based on everywhere else, and the online communication was great.
Tip for consumers:
Shipping was a little slow, otherwise, quality goods.
Products used:
McLaren Polo Shirt
What can I say apart from AVOID this company at all costs. Terrible service from the start. Sent the wrong items, awful quality products, late delivery after paying for a quicker delivery & still owe me my postage back from returning the items. Probably the worst company I have ever dealt with. AVOID.
I was incredibly pleased with my purchase. Good value and it was delivered quicker than I thought. I would use again for sure.
Placed an order for a Spurs jersey. For 6 months, nothing. Got fed up and asked to cancel the order and get a refund. They said ok. Well 6 months later still no refund. And they won't respond to my requests asking what the heck is going on. Avoid.
Tip for consumers:
Very poor customer service
Products used:
Jersey
Delivery straightforward and no issues. Items received were correct size but not official kits which was surprising.
Products used:
Football jerseys for kids
I would not buy anything from the company. I ordered a jersey for my son, Youth XL. They sent an adult XL. I was charged for the shirt, but I obviously could not use it. I ordered another jersey through Fruugo to get the right jersey for his birthday. I had no idea Fruugo would use UK Soccer Shop to fulfill the order. I asked Kelly, the sales rep for UK soccer Shop for a refund, but they would not replace the shirt without me returning it, which I did. They claimed to initiate a return for the cost of the jersey, but not the two shipping costs, which were more than the cost of the jersey. Kelly explained that both shipping costs would be refunded as well. The "initiated refund" never happened and Kelly from UK Soccer Shop stop answering my emails. Scam.
Tip for consumers:
I don’t believe this company is legitimate.
Products used:
None, though I ordered a jersey.
Product as expected,delivered in a reasonable time frame. Am delighted to get a product for a small football team. Thank you
Ordered a Paraguay shirt for my son's Christmas present, arrived with a week, looks great, will deffo order from them again.
Avoid, they will take your money and your shipping fee regardless of it being expedited and will do everything they can to make excuses while they let you know the shipping rather than 2 to 3 days will be over a month and will not cancel an order that hasn't even fully processed. Forget about trying to plan around a holiday or in this case Christmas they will not follow through the customer service is awful.
Tip for consumers:
Avoid and buy within the states
Products used:
Still trying to get the product but they have screwed me with shipping they can't accommodate and time lines they can't keep.
The key chain I got had a small scratch on it and as for the t-shirt, the name was printed smaller than I expected. The t-shirt delivery was quite slow, and when I requested an update, customer service was poor - I had to write in three times before I got a response. Frustrating because I lived far away and was using this site for the first time - of course I ended up with doubts regarding your credibility. The products weren't cheap for me and there was no way for me to be assured that all was going to be okay.
Products used:
Key chain and t-shirt, both personalised
Just a hick up with size due too Nike letting us down. UK Soccer Shop sorted out the size and got back to me,
It was printed and sent to me the next day, very quick and helpful. I will use you again and thanks. Simon Lucas
I really struggled getting the 2018/19 ManUtd and this site had it albeit preowned. It did however have a foul smell. I am definitely buying from this site again but perhaps brand new instead.
Bought a navy hoodie with my husband's favourite football teams name on it,absolutely delighted with the item and the quick service
Would definitely recommend and will use again.
Products used:
Football hoodies
Brilliant communication with this supplier,kept up to date with where my item was in the system, will definitely use again
Products used:
Jacket
I bought this for my brother as a 60th Birthday present and it went down very well. It took a few weeks to personalise etc due to current circumstances, but the end result was worth the wait, thank you.
Ordered something off this site. It came exactly when they said it would and they kept me updated every step of the way.
All the gear they sell is legit and of good quality.
Will 100% order from them again.
Tip for consumers:
Was just no fuss no easy going purchase. Got exactly what I wanted in the size I wanted and it came exactly when they said it would. Great company based in Glasgow.
Products used:
Arsenal jacket
I purchased some football jumpers for my sons for Christmas (14th December) that were labelled as 'in stock'. Delivery was meant to be 5 days. Nothing arrived and I assumed that must be lost and there was no communication. I therefore repurchased the jumpers to be guaranteed delivery within 48 hours on 20th December. Again nothing arrived for Christmas.
I received both orders on 5th January and they will not let me return as they say there are bespoke printed? These with just normal players jumpers of that club and I didn't order bespoke printed.
I have tried to communicate with this company and not one response.
Please do not use this company.
Products used:
None, they are all new with tags as I am trying to return.
Order placed and fully paid for but not until I chased them two months later was I advised that the product was out of stock. I substituted my order for a different product which was duly despatched however upon arrival was subject to import duty in excess of 100% of the purchase price which was never explained in advance. I requested cancellation of the order and a full refund which was agreed to but only after the product had been returned to their warehouse by their own nominated courier. Four months later this has still not been confirmed and the company is now not acknowledging or responding to my emails. Also impossible to phone the so called customer service department as the number is permanently unmanned. Based on my experience would recommend not dealing with this organisation.
I was waiting for the product for a year. They said it arrived but the post office said it never arrived and demanded that they send a reference number, they never did. They made me chase them for a year and promised that the product would be returned and delivered again. Since then I've been chasing them, they refuse to refund and they are not helping to solve it. Worst service I ever received.
Tip for consumers:
Worst service ever
Products used:
I ordered a Liverpool suite for my child's birthday, haven't received anything, and they refuse to refund me because they claim the order is on its way for over six months...
Ordered two Colombia football shirts in size
XXL and they where two different sizes
1 too big & 1 too small
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