We’re in this together! Stay safe with our COVID-19 guide

Developed in part with a grant from
the National Science Foundation

I have the same question, have been e mailing Lucy Brown for the lasy month asking for the so called UGG factory address to return the boots, again not what we order and of extremely poor quality, material different of each boot, badly made unable to even get your foot passed the ankle area ect...... She keep abnging on about do I understand their returns policy? YES claerly you will NOT provide an address to return the counterfeit boots so you will not be getting your money back??? If anybody has the address please post it....

asked by Gail H. on 2/7/10

4 Answers
I agree with Chris O, i have been unfortunte enough to buy some Ugg boot's from www.uggsaustralia-uk.com and afterpayment was told there was a shipping delay on their side due to annual holidays? then the tracking number put me through to a chinese website....===FAKE BOOTS!! i was lucky enough to get a refund after a week of non stop houding emails to them lol. But if the website in not uggaustralia.com and has parts of these words in the domain it would be BRILLIANT to make awareness that these website are full of FAKES!!!
Helpful (0)
UGGAustralia.com is the only authorized online retailer that uses the term UGG in the URL. If you are viewing UGG® Australia product on-line anywhere (other than uggaustralia.com) and the URL or domain name includes any variation of "UGG", or includes one of their product names in the URL or domain (e.g. "Cardy"), this product is most certainly counterfeit.

Keep telling everyone, maybe we can make a difference.
Helpful (0)
I had the same experience. Advertised as made in Australia but actually made in China - reAL RIPOFF. cREDIT CARD COMPANY MAY HELP.
Helpful (0)
Has anyone managed to get their money back? I received the boots. Not what I asked for. Awful quality. Torn on the inside. Now I want to return them back. No return address on the website. No response when asked for address via e-mail.

Helpful (0)

Add your answer

I am affiliated with this business
I have no affiliation with this business
Posting guidelines

Ask a question

Get answers from the Uggfactorystore staff and other customers.

Posting guidelines

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

Have a question about
Post Review