TwinkleDeals FAQ | Sitejabber

Question:

Gm, do you use paypal? also i wear large in my clothing do i need to order one size bigger when ordering at twinkledeals? i see you have better reviews than rotita.com and rose wholesale, i need to shop where i get excellent customer service and satisfaction, my shipping address is different from my billing address will that be a problem? i am asking theses questions because i had these problems after ordering and paying on rotita i don't want to make another mistake, i am waiting for your reply... thanks Gm, do you use paypal? also i wear large in my clothing do i need to order one size bigger when ordering at twinkledeals? i see you have better reviews than rotita.com and rose wholesale, i need to shop where i get excellent customer service and satisfaction, my shipping address is different from my billing address will that be a problem? i am asking theses questions because i had these problems after ordering and paying on rotita i don't want to make another mistake, i am waiting for your reply... thanks

Answer:

Dear Marcia, Thank you for your recent question. We support paypal payment and we recommend you to check at the size chart for the exact size that will fit you better. Please fill in the shipping address when you place the order. If you have any further concern, please feel free to contact us at https://support.twinkledeals.com/ticket/ticket/index. Thank you for your support and understanding. Best Regards Customer Service

By Sandy Z., over a year old

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Question:

Need to return item. what is address. ticket number. e160322400745 Need to return item. what is address. ticket number. e160322400745

Answer:

Dear KATHLEEN, Thank you for your recent question. We apologize for the issue raised. For return policy, please refer to http://www.twinkledeals.com/warranty-and-return The ticket number is invalid, please provide us your order number so that we could check this issue and arrange solution. Or you could contact us at https://support.twinkledeals.com/ticket/ticket/index Looking forward to hearing from you. Best Regards Customer Service

By Sandy Z., over a year old

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Question:

Ive seen a lot of bad reviews about this website but i really wanted to buy a dress that you guys have. is there any that you can reassure me

Answer:

I bought some swimming costumes and bikinis which were fine, then I thought seeing as they were I could trust them with clothes also BIG MISTAKE! Both items I ordered look nothing like what was in the pics... and I should have followed my instinct. Even though they are cheap, that is no justification for outright robbing people!

By Dionne N. over a year old

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Question:

Do twinkledeals deliver in india? how long do they take? is this a fake website? as they do not have customer care no on their website Do twinkledeals deliver in india? how long do they take? is this a fake website? as they do not have customer care no on their website

Answer:

Don't waste time and money to find out, that you are the next victim of this tricky site. Don't do this to yourself in the begining of the Christmas Holydays.

By Hristo M. over a year old

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Question:

Did anyone pay for the expedited shipping or just go with the free shipping twinkle deals gave you? Did anyone pay for the expedited shipping or just go with the free shipping twinkle deals gave you?

Answer:

Went with the free one. It was their excuse for me receiving it so late!

By Cheryl L. over a year old

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Question:

Where is my missing item. the email tells me my order number is incorrect, which it is not.

Answer:

Dear Alison, Please tell your e-mail address and we will check your order for you. Best regards, Customer Service

By Sandy Z., over a year old

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Question:

I am wondering if there are possible duty fees for shipments. where are the packages shipped from?

Answer:

A: Dear Marilia, Thank you for your inquiry. We are located in China, all the packages are shipped from China. Taxes are charged by the local Customs Office and country regulations are beyond our control. Please see here for our tax and duties policy details: http://www.twinkledeals.com/shopping-faq#29. Please let me know if you need further assistance. Best Regards Twinkledeals Team

By Sandy Z., over a year old

Question:

If i'm a size large in usa merchandise what size should i order from ur store.for men's shirts If i'm a size large in usa merchandise what size should i order from ur store.for men's shirts

Answer:

Dear Mrshall, Thank you for your inquiry about size. Please review the product's measurements in the Size Chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Best Regards Twinkledeals Team

By Sandy Z., over a year old

Question:

I have a item that is completely different to what i ordered, it needs returning and i want a refund on it how do i return it. I have a item that is completely different to what i ordered, it needs returning and i want a refund on it how do i return it.

Answer:

Dear DOREEN, We are sorry to hear that you are not satisfied with your order. 30 DAY RETURNS WARRANTY Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center. Please refer to our policy here: https://www.twinkledeals.com/warranty-and-return Please offer us your order number or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject "complain from sitejabber". Thank you for your support. Twinkledeals Team

By Sandy Z., over a year old

Question:

What's up with all the sizing issues. i'm afraid to order shirts because i don't want to get the sizing wrong even when they measured. any advice? What's up with all the sizing issues. i'm afraid to order shirts because i don't want to get the sizing wrong even when they measured. any advice?

Answer:

Dear Nijel, Thank you for your inquiry about size. Please review the product's measurements in the Size Chart under product information. You need to choose the item size according to your own measurements (in inches or cm). Please let me know if you need further assistance. Best Regards Twinkledeals Team

By Sandy Z., over a year old

TwinkleDeals Questions & Answers

Need to return item. what is address. ticket number. e160322400745 Need to return item. what is address. ticket number. e160322400745

Ive seen a lot of bad reviews about this website but i really wanted to buy a dress that you guys have. is there any that you can reassure me

Do twinkledeals deliver in india? how long do they take? is this a fake website? as they do not have customer care no on their website Do twinkledeals deliver in india? how long do they take? is this a fake website? as they do not have customer care no on their website

Did anyone pay for the expedited shipping or just go with the free shipping twinkle deals gave you? Did anyone pay for the expedited shipping or just go with the free shipping twinkle deals gave you?

Where is my missing item. the email tells me my order number is incorrect, which it is not.

I am wondering if there are possible duty fees for shipments. where are the packages shipped from?

If i'm a size large in usa merchandise what size should i order from ur store.for men's shirts If i'm a size large in usa merchandise what size should i order from ur store.for men's shirts

I have a item that is completely different to what i ordered, it needs returning and i want a refund on it how do i return it. I have a item that is completely different to what i ordered, it needs returning and i want a refund on it how do i return it.

What's up with all the sizing issues. i'm afraid to order shirts because i don't want to get the sizing wrong even when they measured. any advice? What's up with all the sizing issues. i'm afraid to order shirts because i don't want to get the sizing wrong even when they measured. any advice?

Can’t see your question? Ask to get answers from the TwinkleDeals staff and other customers.

TwinkleDeals Questions & Answers

Need to return item. what is address. ticket number. e160322400745 Need to return item. what is address. ticket number. e160322400745

Ive seen a lot of bad reviews about this website but i really wanted to buy a dress that you guys have. is there any that you can reassure me Ive seen a lot of bad reviews about this website but i really wanted to buy a dress that you guys have. is there any that you can reassure me

Do twinkledeals deliver in india? how long do they take? is this a fake website? as they do not have customer care no on their website Do twinkledeals deliver in india? how long do they take? is this a fake website? as they do not have customer care no on their website

Did anyone pay for the expedited shipping or just go with the free shipping twinkle deals gave you? Did anyone pay for the expedited shipping or just go with the free shipping twinkle deals gave you?

Where is my missing item. the email tells me my order number is incorrect, which it is not. Where is my missing item. the email tells me my order number is incorrect, which it is not.

I am wondering if there are possible duty fees for shipments. where are the packages shipped from? I am wondering if there are possible duty fees for shipments. where are the packages shipped from?

If i'm a size large in usa merchandise what size should i order from ur store.for men's shirts If i'm a size large in usa merchandise what size should i order from ur store.for men's shirts

I have a item that is completely different to what i ordered, it needs returning and i want a refund on it how do i return it. I have a item that is completely different to what i ordered, it needs returning and i want a refund on it how do i return it.

What's up with all the sizing issues. i'm afraid to order shirts because i don't want to get the sizing wrong even when they measured. any advice? What's up with all the sizing issues. i'm afraid to order shirts because i don't want to get the sizing wrong even when they measured. any advice?

Can’t see your question? Ask to get answers from the TwinkleDeals staff and other customers.

Ive seen a lot of bad reviews about this website but i really wanted to buy a dress that you guys have. is there any that you can reassure me

Where is my missing item. the email tells me my order number is incorrect, which it is not.

I am wondering if there are possible duty fees for shipments. where are the packages shipped from?