TwinkleDeals FAQ | Sitejabber

Question:

I have sent numerous emails to yourselves. i do not like any of the items i've received and wish to return I have sent numerous emails to yourselves. i do not like any of the items i've received and wish to return

Answer:

Dear Gill, Thank you for your message. We at Twinkledeals can be contacted 24/7 via our Support Center. If we cannot answer you immediately, we will always reply to your message within 24 hours. If you have any further queries, please contact us via: http://www.twinkledeals.com/contact-us Could you please tell us your order number or ticket number? Once we received the information, we will check this issue and resolve it to your satisfaction. Thank you for your patience. Twinkledeals Team

By Sandy Z., over a year old

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Question:

Why are there so many reviews about people not receiving their orders. it makes me afraid to order anything

Answer:

Dear Nancy, Thank you for your inquiry about the shipping issue. All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the client during the check out process. Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them. For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling. If you have any further queries, please contact us via our Support Center and we will get back to you. Many thanks, Twinkledeals Team

By Sandy Z., over a year old

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Question:

I found the website off pinterest and loved everything. i'm a little suspicious though, because some of the product prices seem a little to good to be true. so i looked up reviews and found that a lot of people never got what they ordered, or their order was incomplete and not as described. but i also found people who loved what they got. now i'm confused. could you explain how your product/ brands work and if i could get a guarantee on what i ordered? I found the website off pinterest and loved everything. i'm a little suspicious though, because some of the product prices seem a little to good to be true. so i looked up reviews and found that a lot of people never got what they ordered, or their order was incomplete and not as described. but i also found people who loved what they got. now i'm confused. could you explain how your product/ brands work and if i could get a guarantee on what i ordered?

Answer:

Dear nina, Thank you for your inquiry. Please note that we are a proper registered company that has been around since 2007. We Twinkledeals are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.twinkledeals.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. If you have any further queries, please contact us via our Support Center http://www.twinkledeals.com/contact-us and we will get back to you. Best regards, Twinkledeals Team

By Sandy Z., over a year old

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Question:

H me again, kevin sullivan. my order is t1608231712074287. i would like to return 2 items and according to your retuning website need to request from your support centre the rma code. i also need to know the address to send the items back to. can you please advise. thanks kevin kevin.sullivan87@btinternet.com H me again, kevin sullivan. my order is t1608231712074287. i would like to return 2 items and according to your retuning website need to request from your support centre the rma code. i also need to know the address to send the items back to. can you please advise. thanks kevin kevin.sullivan87@btinternet.com

Answer:

Dear Kevin, Thank you for your information. I have checked your order. My colleague has dealt with this issue to your satisfaction. If you have any further queries, please contact us via our Support Center http://www.twinkledeals.com/contact-us and we will get back to you. Best regards, Twinkledeals Team

By Sandy Z., over a year old

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Question:

Hello, i want to ask, if someone have some experience with items for home (pillows, gifts, wall stickers). how is the quality? i dont want to buy dresses or jewellery and this are item whit most negative ratings. thank you. simona Hello, i want to ask, if someone have some experience with items for home (pillows, gifts, wall stickers). how is the quality? i dont want to buy dresses or jewellery and this are item whit most negative ratings. thank you. simona

Answer:

Dear Simona, Thank you for your recent question. Please rest assured that we will take quality checking before order shipped out. If customer has any concern, please contact us at https://support.twinkledeals.com/ticket/ticket/index, we will reply you in 24 hours. Thank you very much for your support. Best Regards Twinkledeals Customer Service

By Sandy Z., over a year old

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Question:

Do items run small? Do items run small?

Answer:

Dear Toni, Thank you for your recent question. The item size depend on the size chart. We have stated the measurement chart online on each item's page, you need to check it before you place the order. If you have any further concern, please contact us at https://support.twinkledeals.com/ticket/ticket/index. Thank you very much for your understanding. Best Regards Twinkledeals Customer Service

By Sandy Z., over a year old

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Question:

Hey, i was about to place a biiig order, however i kept getting "failure to pay" message, plus i read all these reviews about parcels going missing etc. is there any explanation for the "failure to pay" message to come up? as there are no comments/details. also - can someone guarantee that the order will be delivered within 3-5 days, as it stats on your website (expedited shipping to uk. please advise, many thanks, jo Hey, i was about to place a biiig order, however i kept getting "failure to pay" message, plus i read all these reviews about parcels going missing etc. is there any explanation for the "failure to pay" message to come up? as there are no comments/details. also - can someone guarantee that the order will be delivered within 3-5 days, as it stats on your website (expedited shipping to uk. please advise, many thanks, jo

Answer:

Dear Joanna, Thank you for your recent question. We feel sorry for this issue and we are here to help you. Firstly, please provide us your payment method and provide us the error code. The parcel will be delivered in time as we have described. If you have any further concern, please contact us at https://support.twinkledeals.com/ticket/ticket/index. Thank you very much for your cooperation. Best Regards Twinkledeals Customer Service

By Sandy Z., over a year old

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Question:

Ordered 5/15/16 sent out but has been in germany since 5/24/16. order #tt1605150913147665 where is my order? unhappy with service, ordered from cupshe a week ago and it's already in chicago!

Answer:

Dear Kathy, Thank you for your recent question. We checked that your parcel can not be shipped to you due to custom. We have contacted you and arranged refund for you, please check at your account. If you have any further concern, please contact us at https://support.twinkledeals.com/ticket/ticket/index. Thank you for your patience understanding. Best Regards Twinkledeals Customer Service

By Sandy Z., over a year old

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Question:

I sent you an email enquiring about my order still have not recieved an answer. anna I sent you an email enquiring about my order still have not recieved an answer. anna

Answer:

Dear Anna, Thank you for your recent question. We feel sorry that you haven't received the parcel and we are here to help you. Please provide us your order number so that we could check for you or contact us by https://support.twinkledeals.com/ticket/ticket/index? We looking forward to hearing from you. Thank you very much for your patience. Best Regards Twinkledeals Customer Service

By Sandy Z., over a year old

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Question:

This is my first time order items from your website. am reading all the bad comments from your customers. i hope i didn't make a mistake and order stuffs from you? i do hope i get my stuffs? cresent. This is my first time order items from your website. am reading all the bad comments from your customers. i hope i didn't make a mistake and order stuffs from you? i do hope i get my stuffs? cresent.

Answer:

Dear cresent, Thank you for your recent question. I would like to start off by telling you that we are so sorry about this issue. There is never our intention to disappoint our valued customer. Please provide us your order number so that we could check for you. Or you could contact us at https://support.twinkledeals.com/ticket/ticket/index Looking forward to hearing from you. Best Regards Customer Service

By Sandy Z., over a year old

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TwinkleDeals Questions & Answers

I have sent numerous emails to yourselves. i do not like any of the items i've received and wish to return I have sent numerous emails to yourselves. i do not like any of the items i've received and wish to return

Why are there so many reviews about people not receiving their orders. it makes me afraid to order anything

Do items run small? Do items run small?

Ordered 5/15/16 sent out but has been in germany since 5/24/16. order #tt1605150913147665 where is my order? unhappy with service, ordered from cupshe a week ago and it's already in chicago!

I sent you an email enquiring about my order still have not recieved an answer. anna I sent you an email enquiring about my order still have not recieved an answer. anna

Can’t see your question? Ask to get answers from the TwinkleDeals staff and other customers.

TwinkleDeals Questions & Answers

I have sent numerous emails to yourselves. i do not like any of the items i've received and wish to return I have sent numerous emails to yourselves. i do not like any of the items i've received and wish to return

Why are there so many reviews about people not receiving their orders. it makes me afraid to order anything Why are there so many reviews about people not receiving their orders. it makes me afraid to order anything

Do items run small? Do items run small?

I sent you an email enquiring about my order still have not recieved an answer. anna I sent you an email enquiring about my order still have not recieved an answer. anna

Can’t see your question? Ask to get answers from the TwinkleDeals staff and other customers.

Why are there so many reviews about people not receiving their orders. it makes me afraid to order anything