TwinkleDeals Questions & Answers

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Here’s what consumers have asked with answers from TwinkleDeals staff and previous consumers.

237 questions answered
11% answered in 1 day
Question:

Do you do orders to malta pls and how long will delivery take?

Answer:

Dear Joan, Thank you for your recent question. The delivery time= dispatch time+shipping time. The shipping time depend on the shipping method. For more about this, please refer to http://www.twinkledeals.com/shipping-handling If you have any further concern, please contact us at https://support.twinkledeals.com/ticket/ticket/index. Thank you for your understanding. Best Regards Twinkledeals Customer Service

By Sandy Z.,
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Question:

Now i'n nervous about my order. i ordered for costumes for a school play, based on the measurements given. for those of you that say they're small. did you use measurements or size? i won't have time to replace them if they're not on time or small.

Answer:

My quality was poor and sizing was way out. I asked for xxl. Good luck with your order.

By Kim H.
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Question:

Will i ever get my stuff?

Answer:

Dear Laccey, Can you please tell the order number and we will track this package for you? Best regards, Customer Service

By Sandy Z.,
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Question:

Hello! i made an order and you have already received the payment. how long will it take to get portugal? thank you.

Answer:

Sorry but you probably never will! Once you get items that you are not satisfied with, there is NO WAY to return them!

By Robin I.
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Question:

Is twinkle deal in the usa or is it in china

Answer:

Dear joan, Thank you for your recent question. We located at the South of China. If you have any further concern, please feel free to contact us at https://support.twinkledeals.com/ticket/ticket/index. Thank you for your support and understanding. Best Regards Customer Service

By Sandy Z.,
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Question:

I recieved my package but 5 items i paid for are missing... i paid a tax for a $150 worth order for 14 items but only recieved nine items... unfortunately i did not read all these bad comments about this side... and i have an other order on the way... i really hope that they can deal with the matter so i won't need to contact the cyber fraud services. florentia

Answer:

Dear Florentia, Thank you for your recent question. I would like to start off by telling you that we are so sorry about this issue. Some parcel will be shipped separately because of warehouse difference. Please provide us your order number so that we could check for you. Please rest assured that we will try our best to help you. Looking forward to hearing from you. Best Regards Customer Service

By Sandy Z.,
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Question:

I just ordered two bathing suits how long is this supposed to take?

Answer:

Dear Jessi, Thank you for your recent question. The shipping time depend on the destination and shipping method. Please provide us your order number so that we could check for you. Or you could contact us at https://support.twinkledeals.com/ticket/ticket/index Looking forward to hearing from you. Best Regards Customer Service

By Sandy Z.,
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Question:

It appears that i have just been defrauded by twinkledeals. i ordered 9 items three months ago and i have only received seven. the clothing are all substandard materials and small. i have tried complaining on their support centre and i have neen advised to send pictures of measurement. teh pictures wont upload and im receiving a notification saying "this question has been deleted" what do i do?

Answer:

Submit a Consumer Complaint to the FTC: https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

By Chelsie D.
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Question:

Answer:

Some are, some aren't, but most of the stuff I ordered was worth the money, if you're only paying a small amount of money for an item you can't expect a lot, but I was expecting that when I ordered so I wasn't too disappointed.

By Nell E.
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Question:

Answer:

Dear Ginger, Thank you for your inquiry. We have a Size Chart displayed on each product page. Go to the product page, scroll down, the Size Chart is in the product description. Please select the size that matches your own measurements. If you have any problem after received your order, please kindly check the warranty and return: http://www.twinkledeals.com/warranty-and-return We provide 30 days return and money back guarranty. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center. If you have any further queries, please contact us via our Support Center and we will get back to you. Many thanks, Twinkledeals Team

By Sandy Z.,
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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