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  • TwinkleDeals

TwinkleDeals

Overview

TwinkleDeals has a rating of 2.52 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TwinkleDeals most frequently mention customer service, poor quality, and tracking number problems. TwinkleDeals ranks 355th among Fashion Jewelry sites.

  • Service
    126
  • Value
    118
  • Shipping
    128
  • Returns
    59
  • Quality
    117

Proactively asks for customer feedback

36
See all photos

What reviewers want you to know

Positive highlights

  • I encourage you to buy buy buy from Twinkle Deals, how can you go wrong with free shipping?

Critical highlights

  • The worst customer service I have ever received from any company.
  • The only think I keep seeing is I'm so sorry give me your order number.
How would you rate TwinkleDeals?
Top Positive Review

“Twinkle Love!”

Danyel M.
3/22/18

This is one of my favorite online stores! Every order has been on time if not delivered earlier than told. I've ordered clothes, shoes, jewelry, blankets and not once was I disappointed! Also makes great gifts for my family since I live on a tight budget because my boys were extremely happy with the hoodies, my girls loved the sandals and my granddaughter takes her mermaid blanket everywhere she goes! My ONLY problem is I don't make enough money to buy everything I want!

Top Critical Review

“No delivery - No money back!”

Dirk W.
9/6/21

Because of a problem with the shipping, my order goes back to Twinkledeals. Twinkledeals comfirms this but they did not want to give me my money back. Twinkledeals suggested the half of the purchase price minus shipping costs (to Germany), to provide as a »refund« to a shop credit in there own store. No joke. All this after tons of e-mails to the support. Newer ever Twinkledeals.

Reviews (944)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (151) twinkle deals (61) order number (20) phone number (16)
Thumbnail of user dirkw30
1 review
0 helpful votes
September 6th, 2021

Because of a problem with the shipping, my order goes back to Twinkledeals. Twinkledeals comfirms this but they did not want to give me my money back. Twinkledeals suggested the half of the purchase price minus shipping costs (to Germany), to provide as a »refund« to a shop credit in there own store. No joke. All this after tons of e-mails to the support. Newer ever Twinkledeals.

Service
Thumbnail of user elizabethc191
1 review
4 helpful votes
May 8th, 2017

After a lengthy and protracted conversation I have received a refund for the two dresses I ordered in February. The second dress never arrived. I shall not buy from twinkledeals again. It took a lot of emails and negotiating websites to find out where my order was. The estimated 25 days was far from the reality, the effort was not worth it. I cannot even submit this review because I have to go back to the email to find the website. Not good enough

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Elizabeth,

Thank you for taking the time to write your review.

For the shipping option that you have chosen, unfortunately there is no international tracking number available. However, the estimated shipping time is still valid regardless of tracking number availability.

We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.

Many thanks,

Twinkledeals Team

Thumbnail of user mjk4
1 review
1 helpful vote
January 29th, 2016

My order is shipped on the 15th of January, how long will it take?

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear M-J,
Thank you for your recent comment.
We have clearly been remiss on our end and will endeavor to resolve it to your satisfaction.
We had get in touch with you for the parcel status, please check at your support ticket and reply us.
Thanks for your time.
Best Regards
Twinkledeals Customer Service

Thumbnail of user brittanyd41
2 reviews
4 helpful votes
June 11th, 2018

I've bought various items from this website, some of which include clothes, shower curtains, and beach towels. Any questions or concerns I had on wait times, ect. Were answered and dealt with well. They have great coupons and deals. All items I purchased came exactly as described. Wait times can vary from a week to almost 2 months, and items can be hard to track because they are shipped internationally. But no issues overall.

Thumbnail of user tashas120
1 review
0 helpful votes
June 15th, 2022

The shoes we ordered were too small and we paid $14.99 for express shipping, they didn't make the 3-6 day ship time! Not to mention bc this company is out of China, they only want to refund $10 and you keep the shoes that don't fit! They know your screwed due to the shipping prices to China so, I WILL NEVER ORDER FROM TA AGAIN!

Tip for consumers:
Don’t do it!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user janriv
1 review
4 helpful votes
April 24th, 2017

I purchased an item on Twinkledeals and only after that I read some bad reviews and that some people haven't received their orders, this naturally made me stress a bit. My experience was completely different - customer service was great and they generally responded within an hour. Obviously the shipping takes a while (all the way to South Africa will be a mission), but I could track my order all the way and it arrived safely. The income tax wasn't too bad either. Thank you Twinkledeals!

Service
Value
Shipping
Returns
Quality
Thumbnail of user teahr
1 review
2 helpful votes
December 11th, 2016

I still have yet to get my pants i ordered if somebody could please help me out!

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Teah,

Thank you for taking the time to write a review.

Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.

To track a parcel please visit here: http://www.myib.com/tracking/.

We have checked that the parcel has delivered on December 9th 2016, please check your support ticket for the details.

Twinkledeals Team

Thumbnail of user warrenw20
1 review
0 helpful votes
March 22nd, 2018

This is one of my favorite online stores! Every order has been on time if not delivered earlier than told. I've ordered clothes, shoes, jewelry, blankets and not once was I disappointed! Also makes great gifts for my family since I live on a tight budget because my boys were extremely happy with the hoodies, my girls loved the sandals and my granddaughter takes her mermaid blanket everywhere she goes! My ONLY problem is I don't make enough money to buy everything I want!

Thumbnail of user reaa1
1 review
3 helpful votes
May 17th, 2016

6th time i followed up my order but still no clear answer from the customer representative. Very poor service. Unprofessional customer rep. Such a scam!

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Rea,
Thank you for take your time to write this review.
I would like to start off by telling you that we are so sorry about it.
The parcel situation is keeping updating and we had provided you the latest parcewl situation.
Please check at your support ticket and reply us.
Thank you very much for your understanding.
Best Regards
Twinkledeals Customer Service

Thumbnail of user anniew20
1 review
7 helpful votes
October 23rd, 2015

I can't help but agree that some of the quality is very poor and it takes a while to ship. I have been able to find my order online and have received updates as each portion of this order ships. It comes from China and it's cheap price but I think overall is not bad. Just order a size up, Chinese Asian women are small

Thumbnail of user carolg62
1 review
8 helpful votes
May 20th, 2016

I ordered two jumpers which eventually arrived weeks & weeks later. The quality is absolutely terrible and although they are supposed to be the same jumper but in 2 different colours - they are totally different quality and knit! They look like children have knit them with snags and missed stitches everywhere. I have tried in vain to get my money back but the problem is they must be returned to China which will cost more than the jumpers refund in the first place so its a no win situation

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Carol,
Thank you so much for informing us about your shopping experience.
We wish to let the customer know that we are extremely sorry for their disappointment.
The item will taken quality checking before shipping.
We had contacted you for the best solution about this issue.
If you have any further concern, please contact us at https://support.twinkledeals.com/ticket/ticket/index
Thank you for your support and understanding.
Best Regards
Twinkledeals Customer Service

Thumbnail of user nonkululekop
1 review
2 helpful votes
June 13th, 2017

I ordered a bunch of clothes worth $700 dollars. The order was cancelled with no legitatimate reason and I was refunded only a portion of my money. I email them to query and there was no response.

I tried again this last week and again my credit card was debited and an email received with a tracking number. And then a day later I was told that my order had been cancelled and that a part of my money would be refunded. I followed up with an email to query this to their support email address and I have received zero feedback.

I am convinced that these guys are running a scam. Shocking non delivery.

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Nonkululeko,
We apologize for the issues you have encountered with your order.
We will always offer our customers returns, refunds and exchanges in line with our policies. Please click here for more details: http://www.twinkledeals.com/warranty-and-return.
We have contacted you about your issue via our Support Center. Please login to your account and reply to us.
We look forward to hearing from you soon,
Twinkledeals Team

Thumbnail of user mrst1
1 review
7 helpful votes
November 18th, 2015

I have got better quality dish cloths! Avoid ordering anything from this site. Nobody responds to emails and you don't get your full order. If part orders are sent out you would think you would be notified. The only time it would appear the order status gets updated is when you ask where your order is and why the order status remains at 'processing!' They items look like they have just been cut out in the cheapest material and thrown together. Can't say I would ever recommend!

Thumbnail of user lauras315
1 review
3 helpful votes
February 8th, 2018

DO NOT SHOP THERE! The clothes were not even close to what they looked like in the pics. The clothes are unfinished, poor quality, asian-sized (medium = small/extra small), plus you have to deal with customs duty because the clothes are probably made in some sweatshop in China. All the clothes i ordered (and were delivered 3 months after purchase) went straight to the trashcan. Dont waste your time & money on this cheat company!

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Laura,

We apologize for this situation.

We apologize that you have had issues with import tax.
Please check this link: http://www.twinkledeals.com/shopping-faq
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Please offer us your order number or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject "complain from sitejabber".

Please feel free to contact us anytime.

Twinkledeals Team

Thumbnail of user cindyh89
1 review
1 helpful vote
December 21st, 2016

SCAM... they take your money and no product arrive!

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Cindy,

Thank you for taking the time to write a review.

Your order has been shipped out on date 14-12-2016.
To track a parcel please visit here: https://www.ups.com/.

We have sent you your tracking number via a ticket. Please login to your account to check.

If you have any further questions, please contact us and we are more than happy to help,

Twinkledeals Team

Thumbnail of user clarap13
7 reviews
6 helpful votes
August 30th, 2016

I saw the reviews if this company here, it was yellow, but the recent coments were good. In fact is the faster I have never seen (Im in Italy) and the products were good! The size as is explained in the description is very accurate. I'll buy again here without doubt.;-) Maybe The neutral review is because at the begginig they were worse. Congratulations fir The change:-D

Thumbnail of user kamag4
2 reviews
2 helpful votes
March 30th, 2018

I am really happy with shopping in this store. My order arrived fairly quickly (shipping to Poland). Clothes are good quality and a good size.In the store are a huge selection of different things - clothes, accessories, jewelry! I recommend - I will definitely buy something more. The minus is that the order can be separated into 2 or 3 packages. Overall, it is not a big problem!

Thumbnail of user banoom
1 review
2 helpful votes
March 31st, 2016
Verified purchase

I am satisfied with my order, I received it within 10 days and the price is reasonable.

Thumbnail of user rutas2
1 review
0 helpful votes
April 4th, 2018

Looking for clothes online is like recognizing the most fashionable side of ourselves. In this collection, you have many and all different. For every occasion, intimate, clothing and accessories: and experience fashion in the first person.
I bought on this site and I was very satisfied with a lot of choice and quality, I recommend buying here I give 5 stars to this wonderful site, thanks.

Thumbnail of user kathleens25
1 review
4 helpful votes
January 5th, 2016

I want my money back NOW! You are a scam fraudulent company. I ordered 2 items in EARLY NOVEMBER and you still have NOT delivered or refunded my PAYPAL! I notified the FBI as you are performing FELONY acts of internet crime. You will go to prison. Other countries will give you the death sentence...

Tip for consumers:
FBI

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Kathleen,
Thank you so much for your important feedback.
We want to start by apologizing unreservedly to you for what has happened.
We must clarify that; our company is definitely real. Our customers are from all over the world, it's no necessary to cheat anyone to respect our reputation.
Could you please tell us your order number and ticket number so that we will help you figure everything out and offer you a satisfactory solution?
We want to thank you for your constructive comments, which are always most welcome.
Best Regards
Twinkledeals Customer Service

Thumbnail of user anseel
1 review
3 helpful votes
September 12th, 2016

Not yet receive my watch. Still waiting

Thumbnail of user ruthh52
1 review
1 helpful vote
March 8th, 2017

I ordered a dress with some trepidation, having had a bad experience with an order from China before. The dress had been reduced to £20 with no P&P so I decided it was worth the risk and that if it was no good I would simply put it down to experience and not order again. It was quite a long wait, just over a month, which is fair enough, and when it arrived I was thrilled! The dress is exactly as described, fits perfectly and is a good quality cloth. It's not designer finish but is extremely good for what I paid, and even if i had paid the original, non-sale price (more than twicw as much) i would still consider that I had a bargain. I will definitely buy from this company again.

Service
Value
Shipping
Quality
Thumbnail of user patriciaf60
1 review
6 helpful votes
January 31st, 2017

I ordered mermaid tail blanket beginning of Nov 2016 for my daughter's birthday, never came, not for Christmas, and now probably not for Valentine's either. They took my money, said my email was not registered with them ( although I get advertisements every week) so could not make a complaint. Tried through facebook and a response was sent that it would be here for the first week in January and still no package. Very disappointed at how deceitful this company is.

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Patricia,

We are so sorry to hear that you haven't received your order.

We have checked your order.
We shipped out your order with unregistered mail and we can't track the shipping status.

We have sent you an email about your issue and offer you a best solution.
Please kindly check your email and give us a reply.

Thank you for your support.
Twinkledeals Team

Thumbnail of user michellem123
1 review
5 helpful votes
November 3rd, 2015

While I received my order in the 8-15 business day time frame, the quality was ridiculously cheap. It wasn't soft - not even fabric softner would help. Overall, you wait for a long time to get what you paid for.

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Michelle,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Would you mind telling the order number and we will check this issue?
Please understand that we are more than willing to assist any customer.

Best Regards
Customer Service

Thumbnail of user charlesew
1 review
3 helpful votes
May 31st, 2016

I can not get into my account on twinkeldeals. I am putting everything in correctly. I am trying to find a way how to get my refund (cash refund that is) instead of having my refund in the wallet!

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear charlese,
Thanks to you for providing your extremely valuable feedback to us.
First, I want to start to say sorry for this issue.
The refund had been arranged to your paypal account, please check at there in 3-5 business days.
Please contact us if you have any issue with your account, we will try our best to help you.
We looking forward to hearing from you.
Best Regards
Twinkledeals Customer Service

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From the business

Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.

Company Representative

Thumbnail of user sandyz3
Sandy Z.

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