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How you can stay in business whit all the negative reviews

asked by Gertie D. on 3/26/19

1 Answer

2/7/2020: Customers BEWARE! Here is a similar nightmare! I was out of town at a work conference for my mother's birthday on 2/6. So, I Googled LOCAL florist in my mom's EXACT ZIP CODE. Troy's Florist popped up as GUARANTEED SAME DELIVERY DAY to LOCAL 33625 Tampa FL area. So, I ordered the biggest flowers, balloons, the whole nine yards. I wanted to surprise mom. Instead, I was shocked! Here are the exact steps: I ordered online at 8am. On a work break, I called Troy Florist by 9:30 AM, just to confirm they got my on-line order. The lady that answered said, yes, is your mom...(name). Yes, we have it and it will be delivered between 11am-6pm TODAY (2/6). She said I'd get a confirmation email that the flowers were delivered by day's end. I was satisfied and returned to work. I did not get home until after 6pm. I got home only to read this email:

On Thu, Feb 6,2020 at 12:19 PM Troy CS <customerservice@troysflorist.com> wrote:
(my name),

You had a delivery going out to Tampa for today. We are so sorry but we would not be able to deliver out to that area for today. We could have it delivered for you tomorrow and take good care of it for you. Please reply to this email as soon as possible to let us know how you would like to proceed. We cannot move forward without a response from you.

Thank you.

Troys Florist

OMG! By now it was TOO LATE! There were NO flower shops opened at this time to fix this (meaning I'd cancel and have them issue me a refund)! I was so sad, hurt, and angry- disappointed at their FALSE ADVERTISING about SAME DAY LOCAL DELIVERY that I replied: CANCEL MY ORDER & REFUND MY MONEY ASAP so I can now go and buy mother another gift because you RUINED my surprise & my mother's birthday! These folks have no integrity, no customer service, NOTHING! I tried calling and the young girl that answered blew my off-she did NOT want to hear my plight! Now, I am waiting for a refund! RUN- do not order from this company, ever! They misrepresented themselves! Never again!

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