Dear Harry,

Thank you for your question.

As a hotel search and not a booking site, trivago keeps no records of the transactions made through the booking sites and cannot alter or access your booking in any way. In order to make any changes, cancel, or confirm your current reservation, you will need to contact the booking site which you used.

On trivago, users can search and compare different hotels and prices on our site. We pull information from multiple OTAs (online travel agencies) and display the prices together. However, once a user clicks through to ‘view deal’, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking.

If you remember the booking site, you made your reservation with, please contact them directly. Alternatively, you can look at your credit card statement to see if the company’s name is displayed next to the charge.

If you do need further assistance you can get in touch with our user support team at info@trivago.com. They will do their utmost to assist you.

Kind regards,
Trivago user support.

I would really be careful with this company! We had some problems that were looked after but it doesn't look like that happens for most people. Ours was not correct