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TravelSmith Questions & Answers

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Here’s what consumers have asked with answers from TravelSmith staff and previous consumers.

3 questions answered
33% answered in 1 day
Question:

When will travelsmith be back online?

Question:

Please: when will travelsmith be back in business again? they have been my go-to travel clothing company for many years. c. haeger

Question:

,did travelsmith go out of business? their web site has been down for days!

Question:

Was my return package received? sent back 3 weeks ago; #06573486001

Question:

Question:

Do womens raincoats run large? i generally wear a 12 or large but could i wear a medium travelsmith raincoat? thanks

Question:

Dear travelsmith, i bought a few travelsmith underwear years ago and only use them for travel. but the elasticity for the waist band has gone away. it is so weak, the underwear doesn't stay up. what is your policy? may i please return them for new ones? thank you, skip

Answer:

There's a place run by those gals on "Orange is the new black" that might broker out a sale for you.

By Jayne D.
Question:

How long can you wear something and if you are not pleased with it can you return it for an exchange for something else?

Answer:

You can return at anytime. There is no time limit for returns or exchanges.

By Tami A., Bussiness Support.
Question:

A number of weeks ago i received shoes that did not fit. i returned these with an order for a different shoe. travel smith notified me that they received the return, then i never heard another word. sherry b pilgrim 2114 reflection bay dr arlington, tx. sherrybp@hotmail.com

Answer:

I hope they notified you via email and you still have it. Have you tried calling them? If not do so and if person you get connected to won't help cause she can't have her connect you to a manager. Good luck Oh and your probly irritated but if you talk to then nicely rather than angry your apt to get results. Terri

By Terri S.

Can’t see your question? Ask to get answers from the TravelSmith staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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