Bridgett, It is simply because this company has terrible, and I mean TERRIBLE customer service! It seems like the people who gave positive reviews have not had to make any changes in their arrangements--if they needed to change something, I believe their experience would have been negative. Who wants to do business with a company that is only a fair weather friend? Not me! This was by far the WORST experience I have had in dealing with a company. I will never use them again and I tell everyone I can to avoid them.