• AW Bridal

AW Bridal

Overview

AW Bridal has a rating of 3.31 stars from 150 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AW Bridal most frequently mention customer service, wedding dress, and good quality. AW Bridal ranks 3rd among Wedding Planning sites.

  • Service
    54
  • Value
    49
  • Shipping
    49
  • Returns
    40
  • Quality
    46

This company does not typically respond to reviews

Positive reviews (last 12 months): 40.7%
Positive
11
Neutral
0
Negative
16
30
See all photos

What reviewers want you to know

Positive highlights

  • Customer service is very warm and fast for responding.

Critical highlights

No critical highlights yet

How would you rate AW Bridal?
Top Positive Review

“13/10, Better than expected”

Hana D.
1/9/24

The dress I ordered was super good quality and exceeded my expectations! I ordered a size 10 and it fit perfect, true to size. The customer service was great too as after I placed my order I asked for it tailored and they had no problem doing that for me. I can't wait to wear this for the eras tour next month! Highly recommend.

Top Critical Review

“Buyer BEWARE: Bad fitting Dress despite custom stitching”

Shama P.
10/16/23

Ordered AW Jules Dress in champagne and gave exact measurements in custom stitching. They asked if I could just take the closest size to the measurement instead of custom stitching which I refused. Dress arrived but with no custom stitching - just off the shelf. The sleeves are falling off the shoulder and the bodice is too big. I have to get this altered at extra cost. Rubbish product - waste of time. Do not recommend it at all!

Reviews (150)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (31)
Thumbnail of user hanad24
1 review
0 helpful votes
January 9th, 2024

The dress I ordered was super good quality and exceeded my expectations! I ordered a size 10 and it fit perfect, true to size. The customer service was great too as after I placed my order I asked for it tailored and they had no problem doing that for me. I can't wait to wear this for the eras tour next month! Highly recommend.

Tip for consumers:
Everything ran smoothly and Im excited to buy from them next time!

Products used:
I brought the Coralia dress, size 10 and tailored

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Value
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Thumbnail of user melissat1549
1 review
0 helpful votes
November 18th, 2023

Dress arrived and was great quality and looked exactly like the photos online. Fit was great. Took a little while to get to me, but they were upfront about that.

Thumbnail of user armica.cadet
1 review
1 helpful vote
November 23rd, 2023

I bought 8 dresses for my bridesmaids. THE REGINA DRESS and it looked amazing! Same as the picture. Slightly small then usual size tho! The customer service was very kind and helped me a lot.

Tip for consumers:
You can also customize the size to your desire.

Products used:
The Regina Dress in Champagne Color

Service
Value
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Thumbnail of user shamap8
1 review
0 helpful votes
October 16th, 2023

Ordered AW Jules Dress in champagne and gave exact measurements in custom stitching. They asked if I could just take the closest size to the measurement instead of custom stitching which I refused. Dress arrived but with no custom stitching - just off the shelf. The sleeves are falling off the shoulder and the bodice is too big. I have to get this altered at extra cost. Rubbish product - waste of time. Do not recommend it at all!

Products used:
AW Jules Dress (champagne)

Service
Value
Shipping
Quality
Thumbnail of user cherylp926
1 review
2 helpful votes
September 2nd, 2022
Verified purchase

Contacted them immediately upon receipt of my dress to advise it did not fit and needed to return for refund (within 4 days of getting the dress). First email wanted to confirm my measurements which it did based on what they supplied. Second email stated they would refund $20 but my order was $94. I replied I wanted the full information for return. Never heard back. Will not order from them again (this was for 09/2022).

Products used:
None

Service
Value
Shipping
Returns
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Thumbnail of user janetk51
1 review
16 helpful votes
March 4th, 2017

If you need a dress for an important event, think twice about ordering from a vendor who manufactures and ships from China. The "savings" in price can turn into a logistical nightmare if the item arrives and is not what you expected. You'll possibly end up needing alterations (if that's an option, depending on the problem), and there go any savings. If the item is unwearable, attempting to return it can be tricky and expensive, as well as a headache. I ordered from Top Wedding, but had problems that could not be fixed, so had to return dress and start over. Though customer service was responsive and courteous, I should have gone to a local store, where I could try items on, and know before I purchased that I had a dress I could wear.

Thumbnail of user michelledyork1969
1 review
2 helpful votes
September 18th, 2023
Verified purchase

I ordered a dress that arrived with no tags and it was discolored at neckline. You can't get through to customer service by phone and no one us replying to emails. When I placed the order, someone contacted me by email within 20 minutes to verify size. Now I am being ignored. Really concerned about getting a refund.

Update: A refund was given. Thankful that my persistent emails finally worked.

Tip for consumers:
I finally received an email 12 hrs later( time zone difference ) with apologies and stated to not bother returning dress and a refund would be issued in 2 to 3 weeks. Four hours later, another email came through saying to ignore the email about refund and to try to steam the velvet fabric at the neckline to remove discoloration. They also asked me to send a video of attempting to do this. This company is very unprofessional and I will never buy from them again.

Thumbnail of user erykahnagle
1 review
1 helpful vote
November 29th, 2023

I love love love my wedding dress from AW Bridal! This dress exceeded my expectations and looked absolutely flawless! The dress quality was A++++ and the fit was perfect! Thank you for making me feel like the most beautiful bride in the world!

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Thumbnail of user natalieg943
1 review
0 helpful votes
January 20th, 2024

We received a His and Hers robe set for a Christmas gift. The His robe is XL & the Hers robe is Medium. When I contacted them they said this is the only size it comes in. I am not a medium, I am an XL! I don't not recommend this company.

Tip for consumers:
Should offer options for sizes.

Products used:
His & Her Robes

Service
Returns
Thumbnail of user haleyporadun
1 review
0 helpful votes
December 11th, 2023

I wore the Janet long sleeve mini for my engagement photos and it was so perfect! Really a quality dress and I had so much fun wearing a unique style like that. It went perfect with the mountain setting where we took our photos. :)

Value
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Thumbnail of user mariaa2833
1 review
1 helpful vote
October 16th, 2023

AW Bridal is not what it seems to be. They glamorize their website. I ordered a dress in my size but came in too big. According to their policy my return was appropriate. However, they refused to accept my return. They told me they were in china, it would take too long to process the return and to keep the dress and they would refund me $30. The cost of the dress was $108.
This tells you there is no value in what they make. Don't buy from this site customer service sucks!

Tip for consumers:
AW Bridal Dresses don’t want their merchandise back. Nor will they refund you. They’re dresses also do not look like the pictures they advertise.

Products used:
Bridal Shower Dress

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Value
Shipping
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Thumbnail of user mollyg240
1 review
0 helpful votes
September 13th, 2023
Verified purchase

I ordered a bridesmaid dress prior to reading any reviews about AW Bridal. I started looking into reviews after getting a confirmation email and noticing that the grammar and wording was a bit odd for a customer service email. After reading some reviews, I was terrified that I'd wasted $100 on a horrible dress (if I even got it). It also took longer than expected to tailor my dress (that I didn't customize), and I wasn't getting any updates about it. BUT, my dress came today and I couldn't be happier despite my anxiety prior to its arrival! I ordered a standard size 2 and the tailoring was perfect. The dress was the perfect color, was made with quality material (and had an extra lining underneath), had the right amount of padding in the chest area, and looked exactly like the picture on the website. I can't speak to everyone's experience but my own personal experience was very positive with this brand! Although, I did pay for expedited shipping that said it would take 5-10 days to receive my order, and it ended up taking 13 days for it to arrive. Not sure if would've taken any longer if I had paid for expedited shipping. I also wasn't aware that the dress was being produced in China, so keep that in mind if you need a dress quickly.

Info about my order:
Dress: 'Guiro' bridesmaid dress
Color: Rust
Size: 2 (no custom tailoring) 33" bust, 26.5" waist, 36.5" waist, 58" hollow-to-hem
Shipped to southeast USA (not leaving the specific state because this is the internet & I don't trust y'all)

Products used:
Bridesmaid Dress

Service
Value
Shipping
Quality
Thumbnail of user tracyt817
1 review
1 helpful vote
September 19th, 2023

Be aware that communication is very difficult as this company is based in China. The website is not entirely accurate regarding delivery times. If you would like to speak with someone be prepared to call multiple times during their business hours. I'm not sure what those are exactly because their email said to "call during China time 9-:17". Rather than answering your questions via email they repeat themselves and ask you questions that do not matter. Frustrating experience and we have not gotten the dress yet so I cannot report on the actual delivery or product.

Service
Shipping
Thumbnail of user kathleenk1656
1 review
0 helpful votes
September 25th, 2023

I ordered a dress 9 weeks before my daughters wedding.wasn't any special order. It's now 3 weeks before wedding and I still don't hv dress. If I was to get it and needed it altered I couldn't get it altered so won't/ wouldn't be able to wear it anyway. I hv contacted them numerous times and they hv no idea where dress is and won't refund my money. Do not order

Products used:
Nothing I still hv to receive item

Service
Thumbnail of user renatav13
1 review
0 helpful votes
December 23rd, 2023

They have an option to customize your own size as well as add or not pockets, on some dresses you could customize lengthon custom size products they double check measurements to make sure they have all correct measurements.

Products used:
Dress

Service
Value
Shipping
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Quality
Thumbnail of user veronicanicole9
1 review
1 helpful vote
November 23rd, 2023

I purchased my wedding dress from here. The Florina! The quality of this dress is amazing. If you're contemplating it- DO IT. It's better than I imagined and I'll always be thankful AW bridal makes dresses at such high quality for a budget. There was no stressing over my dress once I received it. It's heavy and has great detail. Anyone I told the price too was shocked and thought I spent At least 1k on it. I actually seen a similar silhouette dress at the boutique for $8K and was so grateful I didn't go that route. It was Customized perfectly to my measurements and they were so good at communicating the entire time! I'll never regret doing this instead of spending thousands at a boutique and the quality is there. Do your research by looking at their instagram and website reviews and seeing real life try ons, I even YouTubed my dress and seen someone model it. I did a lot of research since I was unsure if buying my dress online was the right choice. I can honestly say the real thing looked just like all the videos and pictures I seen. Even my friend who is now getting married is having us getting our bridesmaid dresses through there because of my experience :)

Thumbnail of user rebeccak1499
1 review
0 helpful votes
November 23rd, 2023

The dress I ordered arrived quickly, was just as pictured on the website, and is amazing quality! Communication was wonderful, and the staff at AW Bridal worked to get just the right measurements so the custom order could be exact. Highly recommend!

Thumbnail of user jennd408
1 review
0 helpful votes
April 7th, 2023

I bought 2 dresses. The Dey Dress for my daughter and 1 for me (mother of Bride). Both are beautiful good quality. Returned the mother's dress because I didn't like how I looked in it. The return was easy, just email them for directions. It was a friendly exchange. Another bridesmaid custom ordered and her dress fit perfectly. We will use this company again in the future. Highly recommend

Tip for consumers:
AW Bridal is a friendly company and made a return very easy. We will purchase from them again in the future if we have a special occasion to attend. Our bridal party has been pleased with their interactions and love the dresses.

Products used:
Dey Dress

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Value
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Thumbnail of user nada9423
1 review
2 helpful votes
November 12th, 2023

First of all I didn't realize this company is in China not California. Thinking I would get what I paid for even going up two sizes for that just in case moment. I know my size so I ordered my item. After awhile I recieved.an email stating it takes 30 days or more for my item, which I understood. I ordered giving more than 30 day to recieve my item. My email stated if I wanted to receive my item by the date I requested I should send more money ($18) for express shipping coming from China. I found it fishy because a company never emailed me concerning shipping. My alarms went off and I looked for a backup for this special day. Let say I'm glad I did. The item came a week before the wedding and it didn't even fit, when going up two sizes. I took pictures of the item and the label to where they said send it back to (address in California) and was expecting my refund. After sending the package she then send an address in China for me to mail it to. I stated that's not the address on the label and the package was sent to the address on your label. I didn't send it priority mail so we play stupid that they didn't get my item. When you spend your money for something that doesn't fit no one want to keep that item its of no use. $20 nor $30 will compensate up what was spent for the purchase. I would like to take this matter to someone who can get my money back. Because this company is a Scamm.

Service
Value
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Thumbnail of user lizhuarte
1 review
2 helpful votes
June 8th, 2023
Verified purchase

The dress I ordered was poor quality and did not fit. When I asked for a refund or exchange they refused... stating it would cost too much and take to long. They then offered me 20 dollars to keep a dress that doesn't fit. I said no they settled on 35 dollars and it will take 3 weeks

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user trishah97
1 review
3 helpful votes
June 14th, 2023
Verified purchase

I had ordered a dress with the size I was thinking, and received an email recommending doing a custom dress at no additional cost (which was nice because I was able to change the length and add pockets!). To be honest, based on other online shops, I was a little skeptical. I did the measurement per the video, and the dress arrived much sooner than estimated, and I absolutely love it. The quality is amazing, is unique and I can't wait to wear it at my daughter's wedding in August! I am returning the other dresses I purchased at Macy's and Nordstroms immediately. Wonderful communication- even with the time difference.

Products used:
Mother of bride dress

Quality
Thumbnail of user sherryf329
1 review
2 helpful votes
January 27th, 2023
Verified purchase

I ordered a custom dress from AW Bridal and when the dress arrived 11 inches too long for the measurements I gave them I was told it is my problem. For me to fix it on my end. Do not trust this dishonest company for your special occasion!

Tip for consumers:
Do not use AW Bridal!

Products used:
The custom dress is unusable.

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Thumbnail of user marileem14
1 review
0 helpful votes
October 3rd, 2022

Wore this to my daughter's wedding. Lovely color. Good style. Got lots of compliments. I ordered custom measurements. It was a bit long, thus holding it up. That worked. Only complaint is the tiny clasp for closure above zipper. It makes closing it by yourself very hard. Larger clasp needed.

Tip for consumers:
Order in lots of time for your event. Delivery is six weeks.

Products used:
Formal dress

Service
Value
Shipping
Quality
Thumbnail of user elainem859
1 review
1 helpful vote
August 12th, 2023

AWBridal, thank you for everything! The dress looks great and fits perfectly! It's also very comfortable! The dress arrived several days earlier than expected which is always a welcome surprise.

I'm very happy that I found AWBridal online when searching for a suitable dress for this occasion. I also appreciate that AWBridal offers a "Mother" category.

The custom fit ordering was easy to do. I also chose to pay a little more for expedited shipping.
The gown arrived in a rectangular AW Bridal zip top style bag. What easier way to pack the gown for our air trip to the wedding site? The style and material I chose was wrinkle free!

Thank you to everyone at AWBridal for outfitting me perfect for our event!

Service
Value
Thumbnail of user kayh415
1 review
4 helpful votes
June 26th, 2023

Order the dress for my niece wedding 6/24/2023 the dress was made terrible I couldn't even wear at all one side was uneven I wasted 119.00 on something I couldn't wear had to go somewhere elsewhere never again don't order from this company I know that tail shouldn't be longer than the other one that not how it looks online

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From the business

At AW. Bridal, you will get chic inspirations for weddings, proms, evenings, wedding accessories, party d̩cor, etc. Have your wedding gown custom tailored, bridesmaid dresses delivered within 24 hours, and wedding reception DIY won? ۪t cost you a fortune...

Company Representative

Thumbnail of user ivyc12
Ivy C.
Typically does not respond to reviews

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3.3
150 reviews
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