ALL of it is true. I'm on month 2 and still don't have a finalized product (3 "writers" later).

Highlights:

- Outsourced resume writers from overseas (so English is not their first language: yields an astonishing amount of grammatical and spelling errors, not to mention errors using the wrong tense of verbs)
- The first writer created an extremely elementary version of my resume in a basic format from Microsoft Word. It looks like they have a standardized resume they must use across the board for different industries
- The second writer created a slightly better version of the subpar documents, but still not up to snuff. She didn't make any of the changes I requested and kept resending me the same document time and again.
- On top of purchasing a cover letter and resume, I also spent $100+ to have a LinkedIn rewrite. The second writer simply copied her version of my resume into LinkedIn format. For $100.

Do yourself a favor and save your time and money. Best of luck to you in finding a reputable service. This one is a scam.