Tophatter Questions & Answers

Here’s what consumers have asked with answers from Tophatter staff and previous consumers.

566 questions answered

8% answered in 1 day

Question:

Are the two faced and other make up products the real deal or are they fakes? Are the two faced and other make up products the real deal or are they fakes?

Answer:

Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.

By Graciela M. over a year old

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Question:

Hi, wanted to know if i bid for a ring and win it will i be blé to choose the ring size. it tell you the ring sizes available but not sure once i win the bid if i can choose the size i need Hi, wanted to know if i bid for a ring and win it will i be blé to choose the ring size. it tell you the ring sizes available but not sure once i win the bid if i can choose the size i need

Answer:

Yes, Helen, you will be able to select your size at the time of payment. Before payment is made is also a great time to select any Special Offer's available for the order. If you need further assistance, our dedicated customer support staff are here to help. Reach out to us via email here: http://tinyurl.com/j8eo7hu Best, Felicia

By Tophatter S., Tophatter Support over a year old

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Question:

I have not gotten several of the items i paid for .i was sick with a mother in a nursing home so i am just getting to report it. it is almost $100. of items but i was told it was to long. i will give you a very bad review if i don't some results. I have not gotten several of the items i paid for .i was sick with a mother in a nursing home so i am just getting to report it. it is almost $100. of items but i was told it was to long. i will give you a very bad review if i don't some results.

Answer:

Thanks for reaching out to us! We are so sorry to hear you have not received some of your items! Please contact our Customer Support directly, by following the below link: http://tinyurl.com/j8eo7hu Please provide order numbers for the missing items, so Customer Support can locate them and resolve this as quickly as possible for you! Thank you!

By Marissa S. over a year old

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Question:

I closed my account and i would like to reopen it. I closed my account and i would like to reopen it.

Answer:

Hi Michael, it's glad to hear to you want to re-open your account. Please contact our dedicated customer support team for immediate assistance. We can be reached via email here: http://tinyurl.com/j8eo7hu. Thank you.

By Graciela M. over a year old

Question:

How do i check on my orders? danny cheshire. How do i check on my orders? danny cheshire.

Answer:

Click on your name in the top right, a drop down will appear, click on my orders

By Jimmi L. over a year old

Question:

I am not able to bid on anything it shows up error but then i go to my credit card history an there is a hold?

Answer:

Cattle sounds about right... being led to the slaughter!

By Patti J. over a year old

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Question:

With such bad reviews for top hatters are there any good online bidder website

Answer:

There is a new auction site opening soon. Odzbodz.com, I think it is. They are in the final stages of testing all aspects of the site before making it live.

By Patti J. over a year old

See more answers (8)

Question:

How do i reinstate my account. i love the jewelry but had to replace an appliance. thanks. How do i reinstate my account. i love the jewelry but had to replace an appliance. thanks.

Answer:

How to reinstate my account

By Carolyn D. over a year old

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Question:

Yes i lost a lot of money any way of recovering? Yes i lost a lot of money any way of recovering?

Answer:

I paid with PayPal and never received the white shirt I ordered in Spring. Now, it is Summer and still no shirt. Contacted PayPal and escalated the case twice. Never got a refund and they sided with the seller. I am pissed off.

By SUSAN T. over a year old

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Question:

Why not quit ripping off customers and blocking your sellers? you blocked so many old sellers, but you still have not changed. bring them back, it was much better then. you should ask old sellers to return and forgive for any little mistakes they may have made. you, the staff, make many more than the sellers ever did. Why not quit ripping off customers and blocking your sellers? you blocked so many old sellers, but you still have not changed. bring them back, it was much better then. you should ask old sellers to return and forgive for any little mistakes they may have made. you, the staff, make many more than the sellers ever did.

Answer:

Terrible, they blocked me from selling saying they did not want to partner with me selling bars of pure, real carded gold. I tried reasoning with them but they would not hear or listen. They claimed that they thought I would not be able supply them with quantity they wanted. I further explained that I own the mint! How could I not be able to supply what they needed? But they kept the FAKE, PLATED, bars made of Chineseium. Go figure.

By dave p. over a year old

See more answers (6)

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Tophatter Questions & Answers

Are the two faced and other make up products the real deal or are they fakes? Are the two faced and other make up products the real deal or are they fakes?

I closed my account and i would like to reopen it. I closed my account and i would like to reopen it.

How do i check on my orders? danny cheshire. How do i check on my orders? danny cheshire.

I am not able to bid on anything it shows up error but then i go to my credit card history an there is a hold? I am not able to bid on anything it shows up error but then i go to my credit card history an there is a hold?

With such bad reviews for top hatters are there any good online bidder website With such bad reviews for top hatters are there any good online bidder website

How do i reinstate my account. i love the jewelry but had to replace an appliance. thanks. How do i reinstate my account. i love the jewelry but had to replace an appliance. thanks.

Yes i lost a lot of money any way of recovering? Yes i lost a lot of money any way of recovering?

Can’t see your question? Ask to get answers from the Tophatter staff and other customers.

I am not able to bid on anything it shows up error but then i go to my credit card history an there is a hold?

With such bad reviews for top hatters are there any good online bidder website