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I purchased a 14 kt herringbone 20-inch necklace, I received it today it does not look like 14kt and it is not stamped can you send me a certificate
asked by Joanne R. on 7/25/19
2 Answers
YOU forgot to mention, you'll email a pre-paid label ..... the pre-paid label should come with the item .... not everyone owns a printer, since most ppl use their dumbphones & your app ...... TRY BEING HONEST!!!!
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Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https://tophatter.com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.

If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
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