It is a SCAM. Believe me, I hoped that they were not. The website are full of positive reviews but the truth is they filter the negative reviews. Once they have received the transaction fees and replacement fees, they will block you. Their MO is they will send a file that will not work. Then if you call them out, they will demand a replacement fee to replace the original file. Once you pay them again, they will block you. Trust me, I have tried.