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TomTop Questions & Answers

3,473 reviews
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Here’s what consumers have asked with answers from TomTop staff and previous consumers.

143 questions answered
25% answered in 1 day
Question:

I ordered something that was supposed to take ten days to come and it is the 5th of may and i ordered it on the 17th of april

Question:

Ordered saxophone last july august my name is paul puissesseau of dandenong australia you accepted the money and converted to us$ i have bank verivi ?

Answer:

Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.

By shamy z.,
Question:

My order is still processing order no.: an18l10e0257-3wa9vt let me know the status

Question:

Hii i am stay in india give me customer care no

Question:

I am from india. want to order for a mi 3 band how long does it take to get the shipment

Answer:

Don't order with tomtop! Find another webshop, like Ali express of Wish. Tomtop will rip you off.

By Danny H.
Question:

Bonjour. mon nom est yvon thibaudeau . j'ai commandé un ipod, bluetooth au mois d'avril et je ne l'ai reçu que trois mois plus tard. j'ai voulu le ch

Question:

I order a phone almost one month ago,according to the tracking n. it's still not dispatched and costumer service doesn't answer my emails,n aa18f12w38

Question:

I order a phone almost one month ago, it was supposed to arrive within 2 weeks and at today, according to the tracking page, the phone is still no

Question:

Question:

Why do you lie and say you have 1 year warranty when you customer service say that 4 months is to long time to get full refund when you cant fix mobil

Can’t see your question? Ask to get answers from the TomTop staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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