TomTop Questions & Answers

Here’s what consumers have asked with answers from TomTop staff and previous consumers.

143 questions answered

25% answered in 1 day

Question:

Hey, i just ordered a product from tomtop, and it is defective suddenly no longer working properly after 1 day of use. how can i get into more direct contact with them so i can try and get this item changed, it's exactly what i want and was working great before the screen just flickered and shut off. Hey, i just ordered a product from tomtop, and it is defective suddenly no longer working properly after 1 day of use. how can i get into more direct contact with them so i can try and get this item changed, it's exactly what i want and was working great before the screen just flickered and shut off.

Answer:

My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.

By shamy z., over a year old

Question:

How to contact customer service department ? How to contact customer service department ?

Answer:

Hi pls contact with support@tomtop.com

By shamy z., over a year old

Question:

How can i track my order no.: an17e16j0327-814yc6 on tomtop How can i track my order no.: an17e16j0327-814yc6 on tomtop

Answer:

Tracking number: RM903644888CN Tracking link: http://www.17track.net/zh-cn/track?nums=RM903644888CN&fc=0 Carrier: China post Estimating delivery date: June 6

By shamy z., over a year old

Question:

Bn17b17i5401-tv5kt1 order noticed that it was eu plug before shipping not north america plug never responded to correct. when arrived it was a eu plug ask to fix nobody responded. pay pay refunded. would like to order three more but afraid may not get proper order. Bn17b17i5401-tv5kt1 order noticed that it was eu plug before shipping not north america plug never responded to correct. when arrived it was a eu plug ask to fix nobody responded. pay pay refunded. would like to order three more but afraid may not get proper order.

Answer:

Hi, How about buy a plug somewhere locally? We will make a partial refund.

By shamy z., over a year old

Question:

How long do i need to wait for a delivery to the uk? How long do i need to wait for a delivery to the uk?

Answer:

Hi, deliver to UK usually will take around 20 days.

By shamy z., over a year old

Question:

I placed an order with tomtop and i am unable to see the tracking of where my package is. it hasn't arrived and i'm not sure if they have even shipped the order

Answer:

Dear customer, I am so sorry for the inconvenience, please feel free and contact with our email support@tomtop. Com, we will try our best to help you.

By shamy z., over a year old

Question:

How do i get money back or new merchandise never recieved my 2 watches its the first time i did not get my order How do i get money back or new merchandise never recieved my 2 watches its the first time i did not get my order

Answer:

Dear customer, I am so sorry for the inconvenience.we are trying to do and service better.If you have any question just feel free and contact with our service by email support@tomtop.com, our service will help you.

By shamy z., over a year old

Question:

Hi any extra price on top of what is dispalyed in indian rupees since product is coming from outside india?? regards, satish dhananjayan #9823512742 Hi any extra price on top of what is dispalyed in indian rupees since product is coming from outside india?? regards, satish dhananjayan #9823512742

Answer:

Dear customer, thanks for asking. Would you please give us more details about your question? And send email to support@tomtop.com.our service will help you.

By shamy z., over a year old

Question:

I did not get my order how do i find stasis I did not get my order how do i find stasis

Answer:

Dear customer, could I have your order number or email? So I will check for you.

By shamy z., over a year old

Question:

How to i register a complaint with you guys? i recently received a jjrc h37 elfie drone that was boy in working order i tried you complaints form & every time i entered all my details i lost it all each time i left the page to chase down further details. eg: was has category' to do with it? How to i register a complaint with you guys? i recently received a jjrc h37 elfie drone that was boy in working order i tried you complaints form & every time i entered all my details i lost it all each time i left the page to chase down further details. eg: was has category' to do with it?

Answer:

Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to support@tomtop.com. Relevant service will help you.

By shamy z., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

TomTop Questions & Answers

How to contact customer service department ? How to contact customer service department ?

How can i track my order no.: an17e16j0327-814yc6 on tomtop How can i track my order no.: an17e16j0327-814yc6 on tomtop

How long do i need to wait for a delivery to the uk? How long do i need to wait for a delivery to the uk?

How do i get money back or new merchandise never recieved my 2 watches its the first time i did not get my order How do i get money back or new merchandise never recieved my 2 watches its the first time i did not get my order

Hi any extra price on top of what is dispalyed in indian rupees since product is coming from outside india?? regards, satish dhananjayan #9823512742 Hi any extra price on top of what is dispalyed in indian rupees since product is coming from outside india?? regards, satish dhananjayan #9823512742

I did not get my order how do i find stasis I did not get my order how do i find stasis

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