TomTop Questions & Answers

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Here’s what consumers have asked with answers from TomTop staff and previous consumers.

143 questions answered
25% answered in 1 day
Question:

I am from india. want to order for a mi 3 band how long does it take to get the shipment

Answer:

Don't order with tomtop! Find another webshop, like Ali express of Wish. Tomtop will rip you off.

By Danny H.
Question:

Can you let me know when my order will ship?

Answer:

Louamncourtorielle@hotmail.ca i didnt recieve tracking number yet. And paid$22 for exspress shipping for two ligjt up masks cant get ahold or anyone from tomtop can ypu please help placed order oct 10th 2018 my phone number is 780(995_1510 thks louann

By Louann c.
Question:

Yes i been waiting for 2 day for a nes system are they always this slow

Answer:

My order says 10 to 20 days for delivery

By Samantha S.
Question:

I buy my order about 3 weeks ago and is not shipped yet. i send emails without response and in facebook blocked me. i ask to cancel my order or why dont shipped yet and without any response. i think is not trust this site.

Answer:

A: Hi, pls let me know your order number or email address, i will help you to solve this problem.

By shamy z.,
Question:

I want to buy something. how long it will take to get delivery.

Answer:

Pls first let me where you are.

By shamy z.,
Question:

Why even respond asking for more information about the purchase if you are not going to respond when sent the additional information

Answer:

Sorry, pls let me know details.

By shamy z.,
Question:

Hi how do i track my orders? order no:bn17f05s5600-9767il order no:bn17f04r0627-yzclue

Answer:

Hi, these two orders are untrackable since you selected super saver shipping mode to ship your goods. Estimated date of arrival: June 25th

By shamy z.,
Question:

How to track my order

Answer:

Pls kindly let me know your order number in advance.

By shamy z.,
Question:

What may be the delivery date for chennai in india

Answer:

Usually will be around 20 days.

By shamy z.,
Question:

Do you have a adress for me i like to order cant find a adress

Answer:

www.tomtop.com

By shamy z.,

Can’t see your question? Ask to get answers from the TomTop staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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