TomTop Questions & Answers

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Here’s what consumers have asked with answers from TomTop staff and previous consumers.

143 questions answered
25% answered in 1 day
Question:

Do i need a cell phone in order to operate the gps unit?

Answer:

Hi Rob, hi Rob, please tell me why you are so mean to us. please tell me your question, we will try to fix it, just tell me what I can do for you.

By shamy z.,
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Question:

Sir i have book a smart phone name doogee y6 and proceed to pay through my state bank of india debit card but it is not accepting plz gide me

Answer:

Hi Rob, hi Rob, please tell me why you are so mean to us. please tell me your question, we will try to fix it, just tell me what I can do for you.

By shamy z.,
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Question:

Answer:

Dear customer, You tracking number is 05168540394432, you can see the status with this link: https://www.dpd.com/tracking You item is on the road.it need sometime to update, please be patient.

By shamy z.,
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Question:

Answer:

Dear customer, Thanks for your asking.We will do our best to serve you.If you have any question just feel free and contact with our service by email support@tomtop.com

By shamy z.,
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Question:

I did not get my 2 watches will you credit my account or send new watches

Answer:

Dear customer, I am so sorry for the inconvenience.If you have any question just feel free and contact with our service by email support@tomtop.com, our service will help you.

By shamy z.,
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Question:

Will you pay for returns on faulty goods that you despatch ???

Answer:

Dear customer, I am so sorry for the inconvenience.we are trying to do and service better. We are glad to hear your suggestions and questions. Thank you for your feedback.We will do our best to serve you.

By shamy z.,
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Question:

Answer:

Dear customer, we had applied a refund for you, please be patient. I am so sorry for the inconvenience. Wish you have a good day.

By shamy z.,
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Question:

Ordernumber=bn17b15t2551-vqiurn. how long does it take to process. i ordered on 2/15/17 and paid for expedited shipping. when will it ship?

Answer:

Dear customer, Your item is out of stock, would you like to wait or we would refund you. I am sorry for the inconvenience.

By shamy z.,
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Question:

Greetings as i've purchased smart wifi bulb plug from alibaba website, kindly update this delivery as i cant track it by the tracking number you shared earlier. also in the status says "unprocessed orders" order no : 30370080026196 kindly advise thanks nix

Answer:

Dear customer, could I have your order number or email? So I will check for you.

By shamy z.,
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Question:

Dear tomtop,i just received the meter model hp890cn.my order numbers is an17a13t4212ynp3fp.,the function knob goes only half way.does not go from off to off.the meter is defective. i would like to send it back for a replacement,or a refund.waiting for your opinion.thank you very much.

Answer:

Have you pulled out the probe out of the voltage measurement slot? The 890CN prevents you from turning the knob while you have a probe in the wrong hole.

By Henning W.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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