TomTop Questions & Answers

Here’s what consumers have asked with answers from TomTop staff and previous consumers.

143 questions answered

25% answered in 1 day

Question:

Why haven't i gotten a confirming email for an item i order 9 days ago? Why haven't i gotten a confirming email for an item i order 9 days ago?

Answer:

We're so sorry, please tell us your order, then we can check it for you. Or send email to support@tomtop.com Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

I purchased a andoer cdr2 1080p from antiquechina2009 (your company?). the order was made & shipped promptly. then the trouble began. the camera did not work, i requested a replacement or a refund. antiquechina2009 offered me $8.00 to repair the camera. i was not s$8.00. then antiquechina2009 emailed me that they sent a replacement. this was a lie. finally, after complaining to ebay & paypal i got a refund. i would still like to order the camera but i do not want the hassle antiquechina2009 gave me the last time. can you assure me no hassle if there is a problem? tomtop will replace, repair or issue credit if the camera does not work? william mcdonnell I purchased a andoer cdr2 1080p from antiquechina2009 (your company?). the order was made & shipped promptly. then the trouble began. the camera did not work, i requested a replacement or a refund. antiquechina2009 offered me $8.00 to repair the camera. i was not s$8.00. then antiquechina2009 emailed me that they sent a replacement. this was a lie. finally, after complaining to ebay & paypal i got a refund. i would still like to order the camera but i do not want the hassle antiquechina2009 gave me the last time. can you assure me no hassle if there is a problem? tomtop will replace, repair or issue credit if the camera does not work? william mcdonnell

Answer:

We will try our best to provide better quality item and service to customers. Thanks. Best regards Customer service from tomtop.

By shamy z., over a year old

Question:

Why is my item still pending after 2 weeks i have emailed and tried customer messaging and no reply. Why is my item still pending after 2 weeks i have emailed and tried customer messaging and no reply.

Answer:

We're so sorry, please tell us your order, then we can check it for you. Or send email to support@tomtop.com Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

I'm wondering how long i'm supposed to wait for my parcel. it should've been here in 7-10 days (at the latest on the 13th of may), but still nothing. i cannot track it, nor do i get support that i'm satisfied with. "have a good day", is all i get, after having asked if i can delete the order and get my money back...

Answer:

My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.

By shamy z., over a year old

Question:

Why do my emails to wholesale@tomtop.com keep coming back with a message in chinese that says "not deliverable?" i ordered this on 1 dec 2016: jjrc h37 6-axis gyro elfie wifi fpv 720p hd camera quadcopter foldable g-sensor mini rc selfie drone item number rm7429 so far no sign of the goods. Why do my emails to wholesale@tomtop.com keep coming back with a message in chinese that says "not deliverable?" i ordered this on 1 dec 2016: jjrc h37 6-axis gyro elfie wifi fpv 720p hd camera quadcopter foldable g-sensor mini rc selfie drone item number rm7429 so far no sign of the goods.

Answer:

I am sorry to hear that. Please tell us your order number, then we can check it for you. Thanks. Best regards Customer service from Tomtop.com

By shamy z., over a year old

Question:

Is it safe to order from tomtop? Is it safe to order from tomtop?

Answer:

No don't trust them.

By Taylor u. over a year old

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TomTop Questions & Answers

Why haven't i gotten a confirming email for an item i order 9 days ago? Why haven't i gotten a confirming email for an item i order 9 days ago?

Why is my item still pending after 2 weeks i have emailed and tried customer messaging and no reply. Why is my item still pending after 2 weeks i have emailed and tried customer messaging and no reply.

Is it safe to order from tomtop? Is it safe to order from tomtop?

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