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Here’s what consumers have asked with answers from TomTop staff and previous consumers.
Dear customer, I am so sorry for the inconvenience.we are trying to do and service better. We are glad to hear your suggestions and questions. Thank you for your feedback.We will do our best to serve you. Best Regards
Dear customer, Thank you for your understanding and support. We will do our best to make you satisfied. Wish you have a good day.
Dear customer, We are not fake and we are trying to service better, if you have any questions, you can also send email to support@ttomtop.com.
Dear customer, I am so sorry for that, because of the holiday, some orders were delayed.
There is an email in the questions that someone asked for. Everytime I messaged then with that email they answered... The woman I dealt with was called RONA... Everything she told me through email updated on there website and in my tracking info...
I ordered on 11/24 and theysend me a tracking number but it says New Jersey... wonder if they are giving us all the same tracking number? Can we dispute our purchase with paypal and get a refund? I'm getting nervous!
The Primo Rule is: Don't buy from TomTop. The second is like unto it: If you must, don't spend over $15. Although I cannot offer absolute evidence to prove this, it is my belief that many Chinese sellers -- including TomTop -- buy manufacturer's rejects (aka "floor sweepings") and distributor returns, dust them off and resell them to dupes with more money than intelligence (e.g., hipinwithit Americans) who don't understand their scheme... or who won't listen to the experience of others. It was my experience that EVERY SINGLE ITEM I received from TomTop had the one of the several characteristics of a factory- or distributor-rejected part. One should remember these rejects were already rejected (duh!) by someone else: sometimes because they flat out don't work; sometimes because they are marginally to seriously out of spec; sometimes because they are prone to 'infant mortality' failures (http://j.mp/iMort) or have a thermal or vibrational intermittency you may or may not discover before any warranty period expires. Once again: The Primo Rule is: Don't buy from TomTop. The second is like unto it: If you must, don't spend over $15.
Hi, pls let me know your order number or email address, i will help you to solve this problem.
A: hi friend, I am so sorry to hear that, please tell me your order number or your email.we will check for you soon.and if you have any question, please contact with us support@tomtop.com, we will help you soon
Hi friendplease contact with support@tomtop.com, and tell us the order unmber. We will check for you soon.
