• TollFreeForwarding

TollFreeForwarding

Overview

TollFreeForwarding has a rating of 3.91 stars from 176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TollFreeForwarding most frequently mention customer service, phone number, and support team. TollFreeForwarding ranks 1st among Call Forwarding sites.

  • Service
    18
  • Value
    17
  • Quality
    15

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What reviewers want you to know

Positive highlights

  • I am very pleased with the site, especially the customer service!

Critical highlights

No critical highlights yet

How would you rate TollFreeForwarding?
Top Positive Review

“Excellent Service and excellent customer service!”

Emma D.
4/14/19

Thank you to tollfreeforwarding to providing an excellent service and professional, courteous customer service. You enable me to keep in touch with my loved ones who are the other side of the world. The call quality is always perfect and any enquiries or questions I have had, have been answered immediately, and exceptionally well by your well trained, polite staff! Sincerely thank you!

Top Critical Review

“This is SUCH a SCAM. Positive reviews are fake! Don't waste your time”

Paulina P.
3/2/23

I filled out some information online and a very polite guy called me asking for payment information upfront for my now not "free" trial. Ridiculous. Don't believe it.

Reviews (176)

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Reviews that mention popular keywords

customer service (40)
Thumbnail of user emmad94
1 review
0 helpful votes
April 14th, 2019
Verified purchase

Thank you to tollfreeforwarding to providing an excellent service and professional, courteous customer service. You enable me to keep in touch with my loved ones who are the other side of the world. The call quality is always perfect and any enquiries or questions I have had, have been answered immediately, and exceptionally well by your well trained, polite staff! Sincerely thank you!

Thumbnail of user andyr89
1 review
0 helpful votes
March 29th, 2018
Verified purchase

We have used this site for many years now and have nothing but good things to say. The service is easy to use and manage, the lines are stable with excellent call quality, when issues do arise they are handled quickly and reliably. Our sales manager John Carter is very attentive to our needs and provides excellent support. The support team that I've worked with, in particular Jace and Roz, are very understanding and knowledgeable. Great company!

Thumbnail of user paulm1508
1 review
0 helpful votes
February 3rd, 2020
Verified purchase

Using the service to divert calls from US to UK. Excellent customer service so far, as well as really cost effective. The dashboard also makes it really easy to check calls and change options. Highly recommended.

Thumbnail of user angelah445
2 reviews
0 helpful votes
February 9th, 2020
Verified purchase

I selected TollFreeForwarding because I need a company that could port an existing line. I would like some features like not having to log into my account to listen to messages and having messages transcribed to my phone. Other than that the service fits my business needs.

Thumbnail of user antoniof72
1 review
0 helpful votes
February 29th, 2020
Verified purchase

TollFreeForwarding gave me the perfect solution. No need to pay 50 dollars or more monthly for a US cel line and still having a number people in the US can call me.

Thumbnail of user josephb736
1 review
0 helpful votes
February 11th, 2020
Verified purchase

Everything working perfectly fine. Great Satisfaction.

Thumbnail of user petek61
1 review
0 helpful votes
February 4th, 2020
Verified purchase

Setup was a breeze... and I have never had any issues since I starting utilizing TollFreeForwarding. We intend on utilizing their services well into the future!

Thumbnail of user jerrar
1 review
0 helpful votes
October 3rd, 2018
Verified purchase

This is a good alternative to conventional methods for obtaining a toll free number in a pinch. The technical support is amazing. However, the technology created some minor issues with one of our international markets. The team at TollFreeForwarding was super, but we had to compromise on the solution. Over all, it has been a good experience.

Thumbnail of user athensg
1 review
1 helpful vote
January 13th, 2019
Verified purchase

Their service is flawlessly performing as promised, and in a stable way. The browser config screens are very flexible. I got a beautiful number, and as it had been popular earlier on, I found a way through their config browser screens to set it up so that I could filter out the sellers habitually calling it and make it more mine.

Thumbnail of user erinw122
1 review
3 helpful votes
April 2nd, 2019

The online tool provides a lot of features that I like. However, I am in a trial period for 3 days, and my account has been suspended for 4 times. Now they told me that I have to submit a copy of your government issued ID (front and back) and a copy of the credit card (front and back). I am not very comfortable doing that.

Thumbnail of user deborahh287
1 review
0 helpful votes
March 10th, 2019
Verified purchase

I am very pleased with the site, especially the customer service! They really go out of their way to help you.

Thumbnail of user joshuar127
1 review
0 helpful votes
September 3rd, 2019
Verified purchase

Call forwarding works as promised. Easy to use and set up. Clear sounds. Emails alerting you to voice mail is great. Customer service is very courteous and helpful.

Thumbnail of user simoneb37
1 review
0 helpful votes
February 6th, 2019
Verified purchase

I had to change the ivr messaging box for the Tollfreenumber and it was done by your team on an excellent way. Thank you so much!

Thumbnail of user paulinap51
1 review
0 helpful votes
March 2nd, 2023

I filled out some information online and a very polite guy called me asking for payment information upfront for my now not "free" trial. Ridiculous. Don't believe it.

Service
Value
Quality
Thumbnail of user fernandoe20
1 review
0 helpful votes
January 9th, 2019
Verified purchase

Really, I don´t have a lot to add to my main line: just perfect. Forwarded calls run smooth, unnoticed, and in just several seconds, from country to country. I repeat: just perfect. Somewhere cheaper would be even better... :)

Thumbnail of user johnw1477
1 review
0 helpful votes
December 18th, 2018
Verified purchase

I have used this service 10 years happily and recommend them to other business owners. Our business serves NJ NY PA Doctor Energy Smart

Thumbnail of user estebanm19
1 review
0 helpful votes
April 3rd, 2018
Verified purchase

Outstanding Service. Great company, easy to make business with. Enabling multiple numbers for our new markets has never been so easy. Thanks.

Thumbnail of user ruthh362
1 review
0 helpful votes
February 5th, 2020
Verified purchase

I enjoy having a business number that is redirected to my phone or another employees phone if I don't wish to be disturbed

Thumbnail of user iant112
1 review
0 helpful votes
February 3rd, 2020
Verified purchase

The system is very easy to use and that makes it simple and clean to operate.

Thumbnail of user duncanl27
1 review
4 helpful votes
September 16th, 2021

I tried to purchase a number from this company, but my account was placed on hold for "verification". I later received a call from a representative saying that my account is on hold because I violated 2 security protocols, but they refused to tell me what protocols I supposedly violated, even thought I did nothing but place a request online. I was told that I would need to prove my identity by emailing government ID and photos of the front and back of my credit card. Unheard of. Ridiculous. A complete scam.

Thumbnail of user ralfh4
1 review
0 helpful votes
February 2nd, 2019
Verified purchase

Had a great experience. Needed 4 international 800 nrs. Great service, set up in 2 days and great price. Works perfect.

Thumbnail of user canisl
1 review
1 helpful vote
May 9th, 2022

Wow, it is totally a Scammer, 10 day free trial is not free, they asked asked me to have an ID card on the front and back of my credit card, it's absurd.

Tip for consumers:
don't use it

Products used:
UK free-toll

Service
Value
Shipping
Returns
Quality
Thumbnail of user vivianj43
1 review
0 helpful votes
February 3rd, 2020
Verified purchase

My US number makes it possible for American callers to easily reach me wherever I am in the world.

Thumbnail of user tracyc237
1 review
1 helpful vote
March 9th, 2019
Verified purchase

I had a card left, it had an item number, phone number, but no website to find where my parcel had been left. I put my item number into one of the many Toll websites that google came up with, it told me to download parcel tracker, I did and ended up with ASK taking over my homepage. Eventually later in the afternoon i was able to phone the number and got the info that I couldn't get of the internet.

Thumbnail of user mattr480
1 review
0 helpful votes
July 7th, 2021

I set up a free trial. 8 months later, never recieved an invoice but plenty of money taken out of my account for a service that I never used.
Their business model is
1. Hope people don't read the fine print.
2 hope people don't check their credit card statement.

Tip for consumers:
Don't

Service
Value
Returns
Quality

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From the business

A TollFreeForwarding.com virtual phone system delivers your calls to any phone in the world. Voicemail, Auto Attendant and more. Free Trials available!

Company Representative

Thumbnail of user alans48
Michael Z.
Typically does not respond to reviews

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