• Tmart.com

Tmart.com

Overview

Tmart.com has a rating of 2.83 stars from 1,077 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tmart.com most frequently mention customer service, credit card, and tracking number problems. Tmart.com ranks 27th among Electronics sites.

  • Service
    171
  • Value
    161
  • Shipping
    167
  • Returns
    139
  • Quality
    159

Proactively asks for customer feedback

47
See all photos

What reviewers want you to know

Positive highlights

  • Very good customer service and prompt replies if you have a query or complaint.

Critical highlights

  • They wanted me to send a picture of my credit card to confirm, NO FKN WAY.
  • S (california) and the only problems ive experienced is the delivery time from HONG KONG to here.
How would you rate Tmart.com?
Top Positive Review

“Customer service is excellent, and the products are great.”

Michael B.
4/3/18

I have been buying from TMART for about 9 months now and I have to say I find them great, every thing I bought was as described. One item was broken on arrival I emailed customer service and reported it as broken on arrival, they refunded me the full amount without me even asking for a refund or asking me to return the product. Yes they send you emails of the latest deals and I look forward to receiving them, it is how they do their business, buy with confidence, Michael.

Top Critical Review

“No batteries, site suspended”

George P.
1/10/20

The advertized 15,000 lumen headlights in a head set and advertise rechargable by they show up with not batteries, and the battery well looks like a custom space, not your usual AA etc. There are no instructions or contact info or anything so who do I ask about batteries? EVen what kind? How can I help but give them a 1? Even their webiste seems suspended and this they should clear up if they are legitimate

Reviews (1,077)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (202) credit card (51) hong kong (32) post office (24) order number (16)
Thumbnail of user georgep447
1 review
1 helpful vote
January 10th, 2020

The advertized 15,000 lumen headlights in a head set and advertise rechargable by they show up with not batteries, and the battery well looks like a custom space, not your usual AA etc.
There are no instructions or contact info or anything so who do I ask about batteries? EVen what kind?
How can I help but give them a 1? Even their webiste seems suspended and this they should clear up if they are legitimate

Thumbnail of user geirk1
1 review
7 helpful votes
May 25th, 2018

Warning! Stay away from this company. Selling it's products to the western world, but is based in Hong kong and does not follow western business etiquette. When you receive anything that is not working they will hassle you for pointless information for multiple days (emails back and forth) and insult you with statements like "you must not have put it together correctly", and at the end, they agree to take the product back, but ask YOU to pay for the return shipping of THEIR FAULTY CRAP!

Thumbnail of user tmartt
Tmart T. – Tmart.com Rep

Dear customer,
It is our honour to help you.

And we have warehouses in US and HK.

You can choose the one which you like ship from when you place an order.

May be you do not notice it.

About order#180420FA9S96, we had verified it with supplier.

Sorry for this inconvenience caused.

We will issue refund it to you within 48 hours without return it back.

In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new

Have a nice day.

Thumbnail of user pappad
2 reviews
0 helpful votes
January 9th, 2019

Purchased a headlamp with batteries and several different chargers. Ordered another because it was so cool and received a headlamp in a bubble wrapped bag with no batteries/accesories/intructions? Questioned Tmart and sure enough description has been changed to says no batteries but pictures of the product shows batteries? My opinion, Tmart sells returns as new. The manufacturer originally provided those items. Why would I research and item I already purcased? Who wouldnt expect to get the same items as previously received?

Thumbnail of user tmartt
Tmart T. – Tmart.com Rep

Dear customer,
It is our honour to help you solve this problem ASAP.

And you will see package included on our website.

We also have a QC team to check items before they are ship out from our warehouse.

So may be there have a misunderstanding between us.

Would you please confirm details on our website again?

Please don't worry, we would give you a satisfied solution after verify.

In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new

Best regards

Thumbnail of user annel186
1 review
0 helpful votes
November 11th, 2018

My garden lights and LED desk lamp did not last 6 months. When I tried to get a refund they said there was no refund. It was my problem. Chat and telephone number did not work. Sent an email to them.

Here is their response:... sorry, we only have 180 days warranty, these orders are over warranty now, we cannot further check and process it now, please understand. We fave related policy on our site, you can view first. Thanks for your time.

Thumbnail of user tmartt
Tmart T. – Tmart.com Rep

Dear customer,
We are sorry for this inconvenience caused.

And the 180 days warranty is count from delivery date.

So would you please tell us when you received them?

And please check the line if there have problems with lights.

Please don't worry, we could give you a best solution after verify.

In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new

Best wishes,
Tmart Service Team

Thumbnail of user clementineb
1 review
1 helpful vote
January 27th, 2014

I'm giving tmart 4 starts just

I ordered my ipad case from it. The seller has a very cheap price and a free shipping.
It's arrive on the promised date. But color is not my favorite

Thumbnail of user massielk
2 reviews
5 helpful votes
January 12th, 2015

I order a speaker and they send it all the way to Honduras. The quality of my product it's good. I was my first experience ordering products on this website and I was really nervous but I got the speaker and I'm really happy :)

Thumbnail of user srinic
1 review
0 helpful votes
March 16th, 2019

Still waiting for refund of order that was not as described and despite sending the item back. They just keep asking me for the tracking after receiving the item and are hoping that I will forget it. So I have lost cost of the item and the return postage also which was not cheap. They are drop shippers from Hongkong, best to avoid.

Thumbnail of user tmartt
Tmart T. – Tmart.com Rep

Dear customer,
We are sorry to hear this feedback.

Can you send me your order number? We will give you a best solution after verify.

Look forward to hearing your reply.

Best wishes,
Tmart Service Team

Thumbnail of user nischals
1 review
0 helpful votes
November 22nd, 2019

Absolutely worse experience with this website. First of all, they are bad at communicating. The quality of products they sell are inferior and, if you have any issues, rest be assured you won't get your money back. Also, thier reviews in their website is clearly misleading. I gave them 1 star review and it do not even show up on the page. They are huge frauds that needs to be investigated. I bought this guitar that was advertised as "professional". However, the item I recieved was not even meant for playing. The strings were made of plastics, and the guitar couldn't be tuned. After couple of weeks of sending emails, they finally respond to admit that it was thier mistake but are willing to refund 70% only if I am willing to close the dispute from paypal against them. WORST! Please use ebay or amazon instead of this company. It is not worth it. I learned my lesson.

Thumbnail of user garabedt
1 review
0 helpful votes
December 1st, 2018

The worst company on earth, you will be screwed and u will be sorry wasting your money hear. Dont take any chance if you do it is only mater of time you will get burned. Totally scam company.don't thing you will recover. They busyness is design to scam you 100 %. U can't even get communicate whit them. Scam scam scam scam.if you reed this review and buy here there is something wrong with you.

Thumbnail of user tmartt
Tmart T. – Tmart.com Rep

Dear customer,
We are sorry to hear this feedback.

Is any misunderstanding between us?

And we have email service for contact:
http://tmarthk.desk.com/customer/widget/emails/new

Would you please tell us the problem in detail?

So we will do our best to help you and give you a satisfied solution after verify.

Look forward to hearing your reply.

Best wishes,
Tmart Service Team

Thumbnail of user ivanb39
1 review
1 helpful vote
March 13th, 2014

The second time I tmart purchase. Their service is very good, fast delivery, product quality without any problems. They are still the most important free shipping.

Thumbnail of user lawrencef18
1 review
0 helpful votes
January 19th, 2017

Received a four function headlamp. After about 10 minutes, the center(main) LED lamp failed. Contacted tmart and they offered to credit me with $5.00 that I could use to buy something else. I asked them to replace it and they agreed to replace the headlamp. They will do their best to make you get value for your purchase if you have problems.

Thumbnail of user leroyb28
1 review
19 helpful votes
February 24th, 2016

I ordered some merchandise for $5, and they started charging my account without my permission.
A person keeps responding with, "You mean someone stole your card", "Your product was already shipped, wait until it arrives and send it back."
As of now they have successfully charged my account once, and my bank helped me with fraud and scam alerts.
Do not buy anything from this site. Stay with reliable sites, you know who they are. China does not have oversight on their online fraudsters.

Thumbnail of user tmartt
Tmart T. – Tmart.com Rep

Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team

Thumbnail of user andrews95
1 review
1 helpful vote
April 21st, 2014

Good Product. The BEST PRICE EVER! HATE that it takes so long to get here( 15 days) But overall, I Love Shopping with Tmart Guys (and i will continue to do that) Thumbs Up.

Thumbnail of user nicolaa93
1 review
1 helpful vote
May 7th, 2014

Shopping on tmart is very affordable. Not long ago, I purchased a makeup eye liner and eyeliner brush set. Seeing as how I got this as my free gift, I can't complain. The brush wasn't so great, but I had my own. Overall, it went on smoothly, and fairly thick. Just make sure you set it with a primer, or an eyeshadow so it doesn't fade. I really liked it, and can't wait to buy more when I run low on what I have already, which should last a long time.

Thumbnail of user romeos14
3 reviews
3 helpful votes
September 27th, 2018

Shade business, crappy advertise, lies stay away. I ordered 2 headlamps, came incomplete, they will never add the batteries and charger but at the same time they will sell a complete one for less, or at least that's what they say. Terrible customer service. Pretends that don't understand. Shame on you. I will never buy again.

Thumbnail of user tmartt
Tmart T. – Tmart.com Rep

Dear customer,
Sorry to hear that.It is our honour to help you.

But would you please tell us the order number for better checking?

And you will see package includes on our website.

We will help you verify it and give you a best solution if we confirm that you missing parts.

In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new

Best wishes,
Tmart Service Team

Thumbnail of user brianh399
2 reviews
1 helpful vote
May 11th, 2018

Great prices sometimes you get what you pay for. So if you see something at less than half price of qwhat you would normally pay... don't be surprised if it isn't Top Quality. That being said, I am 90% happy with all of my purchases from TMart

Thumbnail of user deneh1
1 review
8 helpful votes
February 23rd, 2018

2 Orders for these head lights were placed on 10 & 12 of Jan. Today's is day 43 no product yet. Customer service says they are out of stock BUT I see them still advertised.
Now I read there is no charger with product for rechargeable batteries and AA's or AAA's don't fit. If this is true what is the solution.
Maybe getting my $ back and shopping elsewhere is the smart answer.

Thumbnail of user tmartt
Tmart T. – Tmart.com Rep

Dear customer,
Sorry for this inconvenience caused.

In order to solve this problem soon, would you please tell us the order number for check firstly?

We will help you verify it with our supplier and warehouse.

Please don't worry, we will provide the best solution to you.

In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new

Look forward to your reply.

Thumbnail of user williamb227
4 reviews
3 helpful votes
January 19th, 2019

I am disgusted with tmart. They sent my order late, and then it is FEDEX SMARTPOST, which switches it to USPS on the last day instead of delivering it to me on the last day in this area. It's in local post office likely sometime tonight. But closed on MLK day, Monday. I don't like Fedex anyway, they are terrible when going there to ship something, they have delivered packages for me to someone 1.5 miles away. And to my neighbor next door! They SUCK. Now, I'm done with TMART, Unsubscribed to all emails. I ordered this 1/9/19, not due until 1/22/19, and coming from a warehouse in USA. But on east coast. Sending by ground across USA.

Thumbnail of user tmartt
Tmart T. – Tmart.com Rep

Dear customer,
We are sorry to hear this trouble you met.

But the shipping route is in according the shipping method you choose.

May be you can pay for other shipping postage.

And we also had feedback this matter to logistic company.

Hope it will deliver to you for more convenience.

Thanks for your understanding and support.

Any inquiry, please feel free to contact with us:
http://tmarthk.desk.com/customer/widget/emails/new

Best regards

Thumbnail of user barryj7
1 review
1 helpful vote
January 24th, 2014

We let Tmart know that we had problems with their product and they were prompt in responding to our emails
We had read reviews from other customers that their customer service is unresponsive; however that was not the case with me. We do know that they may be faster responding to me, With this digital voice recorder in hand, i will benefit its great function of recording sound files in our office,

Thumbnail of user angeloe6
1 review
1 helpful vote
May 15th, 2014

I think this product is excellent. I am just starting out tattooing, but learned a lot from a friend over the years of him doing ink on me, so I know what I am doing. I love this product and would recommend it to anyone.The item is great all my tat machines were ten wrap coils which works for shade or line and great for magnum! Shipping was fast and on time. The best i have had from Tmart! Thanks a lot.

Thumbnail of user benys
1 review
1 helpful vote
March 13th, 2014

Tmart need to know that we had problems with their product and they were prompt in responding to our emails, other customers said their customer service is unresponsive, however they may be faster responding to me, I received a Men's Canvas Messenger Bag from Tmart yesterday, I don't receive on time, the delivery has a little slowly for me. Anyway, it has a stylish design that even a female can use it. Cheap price, I can share it with my sister.

Thumbnail of user adao1
1 review
3 helpful votes
January 2nd, 2014

Very great site, although they gave me the wrong color, but still very beautiful, do not want a replacement

Thumbnail of user avivac1
1 review
1 helpful vote
February 18th, 2014

I received this fragile-looking parcel, but the interior is actually lined with bubble wrap that serves as cushion for the item. The actual product looks very dainty, light, and handy. It comes in 2 different color choices – white and blue, with an all steel display panel. The digits are big enough even for people with bad eyes like me.

Thumbnail of user ak174
1 review
4 helpful votes
May 15th, 2014

Whatever you buy from this website they are cheap but quality is super duper bad. Some of item that you buy don't support electrically even though they say 120v. And then ask too much information on broken/damage/faulty stuff when you ask for refund or exchange. Better experience with Dino-Direct for return policy.

Thumbnail of user richardw272
1 review
5 helpful votes
January 8th, 2018
• Updated review

Tmart has responded promptly to my complaints, but they never seem able to find record of my order.? I have submitted that info twice, and here again, in their response in Sitejabber, they are asking for it a third time. I think I have found the batteries locally. My complaint remains product does not meet the product as they describe it. It is an awesome looking product, have yet to be able to see if it works. Awaiting other parts.

Thumbnail of user tmartt
Tmart T. – Tmart.com Rep

Dear customer,
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

We are sorry to tell you that we do not find your order via your name Richard W.

And we had double checked it on our system, but your name here do not match any order.

It is kindly that you could tell us your full name or the email which you registed on our website.

So we can offer you a satisfied solution after verify.

Thanks for your understanding in advance.

Have a nice day.

False and misleading ads
January 6th, 2018
• Previous review

Purchased a rechargeable headlight system. Looks well made. But they avoid telling you it does not come with batteries or a recharging adapter. There are no instructions in the box. I wrote and they got back to me promptly saying the batteries are available on their website. The battery holder is too big for AAA, AA. Still nothing about an adapter to charge. Took me 7 weeks and second part of order has still not arrived. You can return it, to China. Postage isnt worth it. Shop anywhere else, not here.

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Online shopping for consumer electronics, lighting products, health & beauty products, smartphone accessories, home & garden supplies and more at Tmart.com. We provide wide selections of products at best price for worldwide free shipping.

Company Representative

Thumbnail of user tmartt
Tmart T.

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2.8
1,077 reviews
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