• TinyPrints

Overview

TinyPrints has a rating of 1.46 stars from 181 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TinyPrints most frequently mention customer service, christmas cards, and delivery date problems. TinyPrints ranks 42nd among Greeting Cards sites.

  • Service
    9
  • Value
    5
  • Shipping
    6
  • Returns
    3
  • Quality
    5
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I don't have the time to battle with customer service representatives who do nothing more than apologize.
  • I ordered a few extra Christmas cards after I realized I underestimated the number of cards I needed for this year.
How would you rate TinyPrints?
Top Positive Review

“Heaven via phone”

porche b.
7/31/17

Hello, I called customer service a few days ago with questions regarding the wedding cards I was attempting to order. A customer service representative by the name of Samara, not only navigated me through the site but informed me how to change colors, fonts, where to find offers, how and where to request the quick shipping (fasting shipping) and information on how to ask the designer for minor changes. She was extremely efficient, professional, knowledgeable, competent and friendly. Like I stated to her, I am extremely stress prone so to have such a pleasant experience and smoother process with ordering my wedding invites, that call truly made my week! I will be referring any and all contacts to order from this company, as she was just so helpful and resolved all my issues.

Top Critical Review

“Things have just gone downhill”

Janice M.
12/12/20

Wow - it took me 3 1/2 hours to order xmas cards - between issues with the lists (I don't want to go into everything that went on there and calls not returned etc). The customer service people are not trained. I was told that the tiny prints card I was ordering would qualify for the 50% shutterfly discount but then 0% discount showed up b/c it was Tiny prints. It took me two more calls and another 1 hour and 15 minutes to get 40% off. The customer service people were very flip on the phone. I won't be using them next year. Too bad.

Reviews (181)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (81) christmas cards (48) delivery date (16)
Thumbnail of user margaretc99
1 review
0 helpful votes
December 14th, 2020

I've ordered from Tiny Prints many times, but this year, it is evident their quality has diminished greatly. I ordered paper liners for the envelopes, like I always do, and the adhesive strip on them is defective. You can't peel it up, without the liner coming up with it. They're shipping out another order of them, but now my cards won't arrive until after Christmas. Won't be ordering again

Thumbnail of user jeninac
1 review
1 helpful vote
December 14th, 2020

Holiday cards:

For the price point, the paper is terrible (it's coated, looks cheap, and the coating makes the ink coverage look spotty); the pre-printed envelopes look like they were printed on someone's home ink jet printer; and the photos (although the file was high enough resolution to be printed on a bill board) are grainy and look low-resolution. I also order lined envelopes, or so I thought. What arrived were separate envelope liners that I have to stuff into the envelopes myself. The liners adhere to the envelopes using a protected adhesive strip, which have successfully ruined the liners 100% of the time upon removal (see image).

I will never order from Shutterfly or Tiny Prints again. Simply to Impress was MUCH better last year. Going back to them in 2021!

Thumbnail of user candaceb7
1 review
4 helpful votes
November 25th, 2015

I have used Tiny Prints in the past with no problems. This year, I decided to pay to have them address and mail the invitations. I ordered the invitations on Nov 11th (only 15) and they have still not been received by the addressees as of Nov 25th, a full two weeks later. Still waiting!

Thumbnail of user ivettes5
1 review
0 helpful votes
December 16th, 2019

I have been using Tony Prints since they began and after this year I will never use them again and will recommend that no one else does. They took an extra 2 weeks with my holiday cards that were supposed to be rushed and then the customer service was terrible. Had to cancel my order b/c it wasn't going to make it before we left town. They didn't care.

Thumbnail of user kimg221
1 review
0 helpful votes
January 1st, 2019

I have used Tiny Prints since 2009 for Christmas, HS graduation parties and an Eagle Scout celebration, but no more... It started last Christmas when talking to a Shutterfly representative that didn't understand me nor me her. It was very frustrating unlike in the past when I was able to communicate directly with a Tiny Prints design person when making changes. But I decided to gave it another try this year. To my dismay, things were still bad. They have design limitations of only 2 corrections, this I found out when I needed one more thing done for clarity, but it was too late. I was also upset with the late delivery of our Christmas cards. I ordered on Dec 8th and didn't receive them until December 21st. All this time their ad on the website was offering 3 day turnaround timing. I'm sad to say that I'm done with the new and definitely not improved Tiny Prints since taken over by Shutterfly. Bigger is not always better.

Thumbnail of user jillb564
1 review
0 helpful votes
December 16th, 2020

I have placed several orders and continue to be disappointed I. The photo quality. Photos look off and blurry. I wouldn't recommend using this company.

Thumbnail of user bp506
1 review
0 helpful votes
December 14th, 2020

The order never went out. I ordered my cards on 11/30 and still haven't been processed.
A lot of time, money and effort wasted. First year I won't be sending Christmas cards ever

Thumbnail of user bellp1
1 review
1 helpful vote
January 18th, 2018

They had a big 50% off Christmas cards and free shipping promotion, and shipped the product right away -- but to save money on shipping, they used a UPS Surepost service.

Took 3 weeks to arrive, which was a day before Christmas. I was gone already for the vacation and came back in early January to find the box at my front door.

I cannot send those cards, it's too late, and the quality of the photo was not even worth sending 2 weeks after Christmas. The orange box full of cards is still sitting on my kitchen counter and make me sad every time I see it.

Thumbnail of user brandons341
1 review
0 helpful votes
December 19th, 2019

This year, I had 2 orders that I paid extra for rush delivery. Both times, they did not meet the "guaranteed" delivery date.

Thumbnail of user nastasiag
1 review
1 helpful vote
March 28th, 2017

For 4 times the price of any other card company, I would expect perfection. My labels arrived past the guaranteed delivery date, leading to me unable to even use them. When I asked for a refund, they denied me and said I would have to send them back in order to be considered for a refund. Inconvenience #2 for the customer due to YOUR error? I will never use them again, nor should you.

Thumbnail of user ab348
1 review
0 helpful votes
December 22nd, 2018

Unfortunately Shutterfly has ruined Tiny Prints which was my go-to holiday card supplier. Customer service is abmissmal. Cards will be late. I paid to have the cards mailed directly to recipients only to find out they'll arrive over a week after I get the cards being delivered to myself. Customer service could not help me change the delivery options so I could just receive all the cards. Chat is not available (during busiest season), phone service times are limited, I waited over 30 minutes to talk to someone in another country who couldn't help me at all.

Thumbnail of user katieb117
1 review
0 helpful votes
November 21st, 2017

Spoke with a manager named Janis who was rude and not helpful at all! I ordered prints and holiday cards in one order and only wanted to cancel the holiday cards which had NOT been printed yet. They said because its all in one order i cannot cancel but I can return the cards (and I pay for shipping) once they come. So insane that they wont cancel when the cards are not even printed yet! Furious and will not use them again!

Thumbnail of user sandraf47
2 reviews
4 helpful votes
December 15th, 2016

I am posting this review just like the many others who will not be receiving their Holiday cards in time for Christmas due to a "Production Delay" I actually lost sleep last night because I was so upset. I tried emailing customer service -- no response. I tried PM on Facebook -- no response. I tried calling them -- 163 minute hold time. I submitted my number for a call back. Wonder if that will even happen. I guess I will just end up disputing the charge with Discover.

Thumbnail of user victorial126
1 review
1 helpful vote
November 17th, 2018

We've used Tinyprints for years for quality holiday cards. No more. The website is a total
Sh*tshow no that Shutterfly has taken over. It was the most frustrating, unintuitive processes. We will not be coming back next year--or ever.

Thumbnail of user nancyd64
1 review
1 helpful vote
January 8th, 2016

I would like to thank John Gilbert at Tiny Prints for his time and effort to get my order done correctly.
He went above and beyond his service by being extremely patient and helpful with me on the phone.
Thank you.

Ms. DaSilva

Thumbnail of user porcheb1
1 review
0 helpful votes
July 31st, 2017

Hello,

I called customer service a few days ago with questions regarding the wedding cards I was attempting to order. A customer service representative by the name of Samara, not only navigated me through the site but informed me how to change colors, fonts, where to find offers, how and where to request the quick shipping (fasting shipping) and information on how to ask the designer for minor changes. She was extremely efficient, professional, knowledgeable, competent and friendly. Like I stated to her, I am extremely stress prone so to have such a pleasant experience and smoother process with ordering my wedding invites, that call truly made my week!

I will be referring any and all contacts to order from this company, as she was just so helpful and resolved all my issues.

Service
Quality
Thumbnail of user cindyc313
1 review
0 helpful votes
December 14th, 2018

Sadly after using tiny prints for years the quality has been eroding each year. This year, the quality of the printing was so low the cards will be going in the trash, not the mail. Hoping to get a refund. No Christmas cards for us this year:-(

Thumbnail of user ck7
5 reviews
25 helpful votes
May 9th, 2011

High quality, well designed cards and products with very reasonable pricing. Look out for promotions and sales.

Service has been good on several large and small orders. The product line, service and quality has improved over the past two years, from 2009 - 2011. IMHO, they rival and surpass the other large sites: Kodak Gallery, Shutterfly, and Snapfish.

Thumbnail of user jenniec11
1 review
3 helpful votes
December 16th, 2016

I placed holiday cards order on 12/4 and suppose to receive by 12/9. Like many customers I received email about the order being delayed for 3 days. Today is 12/16 I haven't heard from them again. I tried email, no response; no one answers the phone; they removed the link for live chat. Terrible experience!
I'm going to call and dispute the charge.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johng412
2 reviews
0 helpful votes
December 13th, 2016

Can't get an order right, these morons. They are totally incompetent and have no clue what they are doing. I used them last year and should have learned. This year (2016 Christmas cards) has been a total disaster with hours and hours and hours on the phone only to get any email in the early AM that I need to redo everything over again or something other problem --- day after day... and wait for a customer rep for an hour or two. Calling it quits and going elsewhere. Don't use them. You will regret it!

Thumbnail of user laurad122
1 review
0 helpful votes
December 22nd, 2016

Wish I had seen this website before placing my rush order with extra fees and surcharges. The product DID NOT arrive as promised for expedited shipping fees. Although tineyprints did finally wave the shipping charge, when there designated carrier (UPS) finally delivered, they were left out in the pouring rain unprotected. Tinyprints solution was for me to file a claim with UPS. Save yourself the aggravation, wish I had.

Thumbnail of user nydiar3
1 review
0 helpful votes
December 23rd, 2016

I spent time and effort making our family Christmas cards on their website, with plenty of time for holiday delivery, only to be left with a pile of cards and no envelopes the day before Christmas. I spent over $200 and was refunded $49 due to the "inconvenience" they caused us, and only after I called and demanded some type of restitution, they should have offered this on their own.
With so many options out there I will never use their services again.

Thumbnail of user maryb364
1 review
0 helpful votes
December 17th, 2016

I ordered Christmas cards on Dec. 2 with a paid request for one of their so-called "designers" to check the order first. Although they looked great on my computer (and the "designer" sent them to print saying the same thing in an email), the cards arrived much too dark with unrecognizable faces. After waiting 3 days for a return email, they are refusing to refund my money and offered only a 25% discount. It's much too late at this point for a reprint. At least when Shutterfly screws up, they will refund your money willingly. Don't ever use Tiny Prints. I'll dispute through my credit card company.

Thumbnail of user denisel14
1 review
1 helpful vote
June 17th, 2014

Talked to Nicholas Clark he was so helpful and very kind gentleman. He made my ordering very easy and made me feel very comfortable.

Thank You

Thumbnail of user susana151
1 review
1 helpful vote
August 4th, 2016

I had amazing service from Tiny Prints and couldn't be happier! After I ordered invitations to my son's party we had to change the date. The invites had already shipped. TinyPrints customer service was SO helpful. I got a full refund and got new invites ordered and shipped super fast. I felt like they bent over backwards to make sure I was happy. They will definitely get my business again!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Create photo books, personalize photo cards & stationery, and share photos with family and friends at Shutterfly.com.

Company Representative

Thumbnail of user tinyprintsc
TinyPrints C.

How do I know I can trust these reviews about TinyPrints?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.5
181 reviews
Have a question about TinyPrints?