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Tidestore Questions & Answers

525 reviews
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Here’s what consumers have asked with answers from Tidestore staff and previous consumers.

34 questions answered
26% answered in 1 day
Question:

I ordered 2 dresses on 20thjuly and received only 1 today(8th august). i have no idea why tidestore haven't sent the other one. my order id:459867

Answer:

I've checked both of them have been delivered and now have you got it?

By Meg L.,
Question:

Answer:

Could you please tell me your order number so that I can check that for you? Thank you.

By Meg L.,
Question:

Answer:

Thanks for your question here. The color choice button is under the price, some items just have one color, which is same as the picture. Some have more than one color, all listed under the price. Any other questions, please feel free to let me know at reviews@tidestore.com. Have a good day.

By Meg L.,
Question:

Hi could you please tell me how much it is for shipping to saudi arabia, jeddah? also do you ship by dhl? thanks!

Answer:

Hi, Thanks for your question here. After you entered your shipping address, you will see the shipping cost. We could ship by DHL and you could choose expedited shipping. Tidestore

By Meg L.,
Question:

Hello! i want to know in what state is my order, it has been a month since i paid for it and still no sign of movement! you either let me know if it comes anytime soon, if not i want a refund! order details order no.420475 time for placing the order: 11-23-2016 01:53:12

Answer:

Hi Thank you for your question here. I see our representative has contacted you from reviews@tidestore.com. Please don't worry and you would get your items soon. Have a nice day. Tidestore

By Meg L.,
Question:

I ordered a coat several weeks ago and it still has not arrived. i want my money back!!

Answer:

Hi, Thanks for your question here. Could you please let me know your order number at reviews@tidestore.com? And I will try my best to help you. Thank you. Tidestore

By Meg L.,
Question:

I order a coat from tidestore 11-19-16 no update change or shipping as of yet it's been 2 week and it still say my info order been sent to factory whats going on with my coat?

Answer:

Hi, Thanks for your question here. Could you please let me know your order number at reviews@tidestore.com? And I will try my best to help you. Thank you. Tidestore

By Meg L.,
Question:

I have made an order 3 weeks a go .. they told me the items is not available any more so for the last 3 weeks ive been trying to get a refund . no one replays to the emails its unbelievable .. how can you have a internet sale business when no one replays to a simple email ... really annoyed by the situation

Answer:

Hi, Thanks for your question here. Could you please let me know your order number at reviews@tidestore.com? And I will try my best to help you. Thank you. Tidestore

By Meg L.,
Question:

I ordered a coat 2 weeks ago, i payed with my card and i have had no receipt sent to my email. the money has come out of my bank and and i want my money back.

Answer:

Hi, Thanks for your question here. Could you please let me know your order number at reviews@tidestore.com? And I will try my best to help you. Thank you. Tidestore

By Meg L.,
Question:

When will my order be ship

Answer:

Hi, Thanks for your question here. Could you please let me know your order number at reviews@tidestore.com? And I will try my best to help you. Thank you. Tidestore

By Meg L.,

Can’t see your question? Ask to get answers from the Tidestore staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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