Tidestore FAQ | Sitejabber

Question:

Hi, i would to know when i will receive my items. its been two weeks since i placed the order, and since the order tracking only saying( your order has been unhold). order number:405112 Hi, i would to know when i will receive my items. its been two weeks since i placed the order, and since the order tracking only saying( your order has been unhold). order number:405112

Answer:

Hi, thanks for your question here. I have checked for you and I see that it has been prepared well and would be shipped out within these few days. Please don't worry about it. Any other questions, please feel free to let me know at reviews@tidestore.com. Have a nice day.

By Meg L., over a year old

Question:

Hi, if the sizes are not ok, to which address should i return them and how do i get my money back? Hi, if the sizes are not ok, to which address should i return them and how do i get my money back?

Answer:

Hi, Thanks for your questions, please do refer our size chart details, which would be more accurate. If you have some problems about the size, please kindly go to our live chat or email us at reviews@tidestore.com. Have a nice day. Tidestore

By Meg L., over a year old

Question:

Hi is there any s-size for this store? because most of the clothes here are m-size and above

Answer:

Hi, dear, Thanks for your questions. As you could see that we have all the size options on the site and you could find that some styles have the "s" size. If you have any other questions, please feel free to let us know at reviews@tidestore.com. Tidestore

By Meg L., over a year old

Question:

Very bad service indeed. when are you going to deliver my goods i already paid Very bad service indeed. when are you going to deliver my goods i already paid

Answer:

Hi, dear Estifanos, Thanks for your question here. Could you please let me know your order number at reviews@tidestore.com so that I could be able to check for you? Thank you. Have a nice day. Tidestore

By Meg L., over a year old

Question:

I am trying to pay for some item but didn't work (i used visa electron) can you advice me what i have to do? I am trying to pay for some item but didn't work (i used visa electron) can you advice me what i have to do?

Answer:

Hi, dear Omer, Thanks for your question here. You could see our payment methods here: http://www.tidestore.com/help/Help-252.html#detail1 This is the international order and maybe your card has some limits. You could also inquire the local back to see if it works. If you have any other questions, please feel free to let us know at reviews@tidestore.com. Tidestore

By Meg L., over a year old

Question:

Good day do you ship to south africa and how long will it take to arrive are these bad reviews true Good day do you ship to south africa and how long will it take to arrive are these bad reviews true

Answer:

Dear Chantel, Thanks for your question here. Yes, we could ship there. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you need in urgent, We suggest you choose the fastest shipping so that you could get it on time. Thanks. If you have any other questions, please feel free to let us know at reviews@tidestore.com. Tidestore

By Meg L., over a year old

Question:

Hi how long will it take to ship to south africa Hi how long will it take to ship to south africa

Answer:

Dear Londeka Thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you need in urgent, We suggest you choose the fastest shipping so that you could get it on time. Thanks. If you have any other questions, please feel free to let us know at reviews@tidestore.com. Tidestore

By Meg L., over a year old

Question:

I am worried and wondering if i will ever get my order. i ordered something last week and got the message that tidestore is on some spring festival holiday. has anybody ever received their items i south africa? can i trust this store? I am worried and wondering if i will ever get my order. i ordered something last week and got the message that tidestore is on some spring festival holiday. has anybody ever received their items i south africa? can i trust this store?

Answer:

Dear Joyce, Thanks for your question here and so sorry for this trouble we made due to our Spring Festival Holiday. Please don't worry and the manufacturers have been back for work and we would proceed your order soon. Could you please let me know your order number so that I could be able to check the status for you? Any other questions, please feel free to let us know at service@tidestore.com or reviews@tidestore.com. Have a nice day. Tidestore Team

By Meg L., over a year old

Question:

Hi, i have ordered 4 rings on 1/28/16 and still they have not shipped. does anybody know by how many days i will get my items? thanks Hi, i have ordered 4 rings on 1/28/16 and still they have not shipped. does anybody know by how many days i will get my items? thanks

Answer:

Hi, dear Avat, Thanks for your question here. Would you please let me know your order number so that I could be able to check for you? Please note that you could see the processing time on our site and the total time would be processing time plus shopping time for you to get them. Hope this would be helpful for you. Any other questions, please feel free to let us know at service@tidestore.com or reviews@tidestore.com. Have a nice day. Tidestore Team

By Meg L., over a year old

Question:

Hey! was just looking over for an overcoat and i absolutely love the collection. i live in the uk and the delivery i costing me almost the price of the overcoat. is there any chances of a cheaper delivery or some other way i could buy it in the uk? i really want the coat and would appreciate if offered some discounts on the shipping! looking forward to hearing from you!

Answer:

Dear Tuvisha, Thanks for your question here and we are so sorry to tell you that we don't have other company in UK now. As this is the international shipping, the shipping cost would be more expensive. Also, the super saving shipping would be cheaper than others, but it is slower than others. Hope that you could understand. You could see that we have discounts for the shipping over$59 on our site, which should be useful for you. Any other questions, please feel free to let me know at service@tidestore.com or reviews@tidestore.com. Have a nice day. Tidestore

By Meg L., over a year old

Tidestore Questions & Answers

Hi, if the sizes are not ok, to which address should i return them and how do i get my money back? Hi, if the sizes are not ok, to which address should i return them and how do i get my money back?

Hi is there any s-size for this store? because most of the clothes here are m-size and above

Very bad service indeed. when are you going to deliver my goods i already paid Very bad service indeed. when are you going to deliver my goods i already paid

I am trying to pay for some item but didn't work (i used visa electron) can you advice me what i have to do? I am trying to pay for some item but didn't work (i used visa electron) can you advice me what i have to do?

Good day do you ship to south africa and how long will it take to arrive are these bad reviews true Good day do you ship to south africa and how long will it take to arrive are these bad reviews true

Hi how long will it take to ship to south africa Hi how long will it take to ship to south africa

Hi, i have ordered 4 rings on 1/28/16 and still they have not shipped. does anybody know by how many days i will get my items? thanks Hi, i have ordered 4 rings on 1/28/16 and still they have not shipped. does anybody know by how many days i will get my items? thanks

Can’t see your question? Ask to get answers from the Tidestore staff and other customers.

Tidestore Questions & Answers

Hi, if the sizes are not ok, to which address should i return them and how do i get my money back? Hi, if the sizes are not ok, to which address should i return them and how do i get my money back?

Hi is there any s-size for this store? because most of the clothes here are m-size and above Hi is there any s-size for this store? because most of the clothes here are m-size and above

Very bad service indeed. when are you going to deliver my goods i already paid Very bad service indeed. when are you going to deliver my goods i already paid

I am trying to pay for some item but didn't work (i used visa electron) can you advice me what i have to do? I am trying to pay for some item but didn't work (i used visa electron) can you advice me what i have to do?

Good day do you ship to south africa and how long will it take to arrive are these bad reviews true Good day do you ship to south africa and how long will it take to arrive are these bad reviews true

Hi how long will it take to ship to south africa Hi how long will it take to ship to south africa

Hi, i have ordered 4 rings on 1/28/16 and still they have not shipped. does anybody know by how many days i will get my items? thanks Hi, i have ordered 4 rings on 1/28/16 and still they have not shipped. does anybody know by how many days i will get my items? thanks

Can’t see your question? Ask to get answers from the Tidestore staff and other customers.

Hi is there any s-size for this store? because most of the clothes here are m-size and above