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I made a purchase...received an email that it was shipped on March 6th, 2015.. Its March 18th still have not seen a package and the tracking information says it hasn't even left the warehouse.
I emailed and the reply was "The tracking infirmation is attached as below,please wait patienly for a few days,hope you will receive it soon and like it: 2015-03-08 19:37 " I really like their clothing line......I am very skeptical at this moment.
asked by Lisa C. on 3/18/15
3 Answers
You can contact them on following:

affiliate@tidestore.com
service@tidestore.com
+86-29-82016882

http://www.tidestore.com/help/1processing-Time-260.html#detail2
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I ordered a sweater in mid-December 2014. They took the money from my account within one week. Despite a poor review, where they responded and asked for my order number and I sent it to them, and one other email to them providing the same information, I have yet to receive my sweater or my money back. They jump right on a poor review, ask for more information, then drop it. Nothing back from customer service ever. I live in Texas, so forget the sweater.... now I just want my money back. I could have taken a boat to China and got back here while I still could have actually used the sweater by now.... I'll never buy anything from them again, and i'm spreading the word to everyone who even mentions them.... :(
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I experienced the exact same thing. I was frustrated that whenever I emailed they would just send me tracking information which always stayed the same. When it did come almost a month later, the coat I had bought was made completely wrong, with different material, length, button broken, and etc. I wouldn't count on it coming soon.
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