Tidebuy FAQ | Sitejabber

Question:

Hi, my order has gone missing in shipment so i want a refund. i should not have to wait for you to trace the package before giving me my money back. Hi, my order has gone missing in shipment so i want a refund. i should not have to wait for you to trace the package before giving me my money back.

Answer:

Hello, our customer service will help to check your order and then will email to you. Please pay attention to your email box, thank you.

By tidebuy t., over a year old

Question:

Im looking at buying the side zipper wedge heel boots. are they true to size and are the warm? Im looking at buying the side zipper wedge heel boots. are they true to size and are the warm?

Answer:

Hi, Please simply check the size chart. Hope you could kindly understand that manufacturers make all the items according to the size chart on our website. Best Regards Tidebuy

By tidebuy t., over a year old

Question:

How long does it take to settle a "return dispute?" i've been emailing and sending pictures that the dress doesn't fit for weeks. 1774397 How long does it take to settle a "return dispute?" i've been emailing and sending pictures that the dress doesn't fit for weeks. 1774397

Answer:

Dear customer, Thanks for your question to us and so happy to help you. I've reflected your request to our customer service and they'll deal with as quick as possible. Thanks for your cooperation. Any question, please email service@tidebuy.com. Thank you. Best Regards, Tidebuy Team

By tidebuy t., over a year old

Question:

How long will it take for me to get my order... order # 1784556 How long will it take for me to get my order... order # 1784556

Answer:

Dear Customer, Thanks for your question to us and so happy to help you Hope you could kindly understand that all the items on our website have certain days processing time, and we could ship them out only after they have been finished. Sorry to keep you waiting as "Receiving Time =Processing Time+Shipping Time"As the processing time of the order is about 7 days. Also, kindly note that it needs about 10-15 days for shipping with shipping method be chosen. Best Regards Tidebuy

By tidebuy t., over a year old

Question:

My waist is normally 34inches, what size do i buy for a track suit My waist is normally 34inches, what size do i buy for a track suit

Answer:

Hi, Please simply check the size chart. Hope you could kindly understand that manufacturers make all the items according to the size chart on our website. Best Regards Tidebuy

By tidebuy t., over a year old

Question:

I would like to know if your store can have an item delivered within four days? I would like to know if your store can have an item delivered within four days?

Answer:

Dear Customer, Thanks for your question to us and so happy to help you Hope you could kindly understand that all the items on our website have certain days processing time, and we could ship them out only after they have been finished. Sorry to keep you waiting as "Receiving Time =Processing Time+Shipping Time"As the processing time of the order is about 7 days. Also, kindly note that it needs about 10-15 days for shipping with shipping method be chosen. Best Regards Tidebuy

By tidebuy t., over a year old

Question:

Which courier company do you use to deliver in south africa Which courier company do you use to deliver in south africa

Answer:

Dear Customer Thanks for you question to us and so happy to help you. China post airmail. Also, you could choose the expedited shipping, but it will have 80%+ chance being charged with customs duty, and you have to pay that according to our custom policy below. http://help.tidebuy.com/Customs-Import-Tax-122.html#detail1 Best Regards Tidebuy

By tidebuy t., over a year old

Question:

How do you return an item when the contact number is disconnected and there is no return information on the receipt?

Answer:

Dear Customer, Thanks for your question to us and so happy to help you. According to our return policy(please check the link below), we could totally allow you to return the item back to us, Also customers need to afford the shipping fee back and forth. https://help.tidebuy.com/Returns-Refund-Dispute-15/ Best Regards Tidebuy

By tidebuy t., over a year old

Question:

How many days to ship to canada? How many days to ship to canada?

Answer:

Hello, We have different shipping methods online and the shipping time is based on the shipping method you choose. The details you can know via this link https://help.tidebuy.com/There-are-two-main-shipping-methods-to-choose-from-which-is-your-favorite-116.html#detail1 Thank you. Have a nice day. Best Regards, Tidebuy Team

By tidebuy t., over a year old

Question:

Can i order my shoes for my birthday and get them before my birthday i will order today and expect to get them before the 15th Can i order my shoes for my birthday and get them before my birthday i will order today and expect to get them before the 15th

Answer:

Hi, Thanks for your question to us and so happy to help you. We will send a request to our team to speed it up and we will ship it out ASAP but we cannot gurrantte that you can receive the product before the 15th. Any question, please email service@tidebuy.com. Thank you. Best Regards Tidebuy.

By tidebuy t., over a year old

Tidebuy Questions & Answers

Hi, my order has gone missing in shipment so i want a refund. i should not have to wait for you to trace the package before giving me my money back. Hi, my order has gone missing in shipment so i want a refund. i should not have to wait for you to trace the package before giving me my money back.

Im looking at buying the side zipper wedge heel boots. are they true to size and are the warm? Im looking at buying the side zipper wedge heel boots. are they true to size and are the warm?

How long does it take to settle a "return dispute?" i've been emailing and sending pictures that the dress doesn't fit for weeks. 1774397 How long does it take to settle a "return dispute?" i've been emailing and sending pictures that the dress doesn't fit for weeks. 1774397

How long will it take for me to get my order... order # 1784556 How long will it take for me to get my order... order # 1784556

My waist is normally 34inches, what size do i buy for a track suit My waist is normally 34inches, what size do i buy for a track suit

I would like to know if your store can have an item delivered within four days? I would like to know if your store can have an item delivered within four days?

Which courier company do you use to deliver in south africa Which courier company do you use to deliver in south africa

How do you return an item when the contact number is disconnected and there is no return information on the receipt?

How many days to ship to canada? How many days to ship to canada?

Can i order my shoes for my birthday and get them before my birthday i will order today and expect to get them before the 15th Can i order my shoes for my birthday and get them before my birthday i will order today and expect to get them before the 15th

Can’t see your question? Ask to get answers from the Tidebuy staff and other customers.

Tidebuy Questions & Answers

Hi, my order has gone missing in shipment so i want a refund. i should not have to wait for you to trace the package before giving me my money back. Hi, my order has gone missing in shipment so i want a refund. i should not have to wait for you to trace the package before giving me my money back.

Im looking at buying the side zipper wedge heel boots. are they true to size and are the warm? Im looking at buying the side zipper wedge heel boots. are they true to size and are the warm?

How long does it take to settle a "return dispute?" i've been emailing and sending pictures that the dress doesn't fit for weeks. 1774397 How long does it take to settle a "return dispute?" i've been emailing and sending pictures that the dress doesn't fit for weeks. 1774397

How long will it take for me to get my order... order # 1784556 How long will it take for me to get my order... order # 1784556

My waist is normally 34inches, what size do i buy for a track suit My waist is normally 34inches, what size do i buy for a track suit

I would like to know if your store can have an item delivered within four days? I would like to know if your store can have an item delivered within four days?

Which courier company do you use to deliver in south africa Which courier company do you use to deliver in south africa

How do you return an item when the contact number is disconnected and there is no return information on the receipt? How do you return an item when the contact number is disconnected and there is no return information on the receipt?

How many days to ship to canada? How many days to ship to canada?

Can i order my shoes for my birthday and get them before my birthday i will order today and expect to get them before the 15th Can i order my shoes for my birthday and get them before my birthday i will order today and expect to get them before the 15th

Can’t see your question? Ask to get answers from the Tidebuy staff and other customers.

How do you return an item when the contact number is disconnected and there is no return information on the receipt?