Tidebuy Questions & Answers

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Here’s what consumers have asked with answers from Tidebuy staff and previous consumers.

190 questions answered
23% answered in 1 day
Question:

Answer:

Hi, dear friend, Thanks for your question to us and we're so happy that we can help you. Our customer service will check your order details as quick as possible and please check your email box registered on our website. Thanks for your patience. Have a nice day! Best regards, Tidebuy team

By tidebuy t.,
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Question:

Order no. 1310449 time for placing the order: 04-11-2016 17:48:39 time for payment: 04-14-2016 10:20:55 i am also a customer getting extremely worried that i have been scammed. i submitted a large order. you refused to give me the extra 10% discount that you claim to give on orders above usd2000. it has been three weeks since i paid for the order. none of the items have been shipped and all my enquiries about progress made with the order, are ignored. not impressed! may i please have some feedback?

Answer:

Dear customer, Thanks for your question and we're so sorry for the inconvenience brought to you. And please don't be worried that our customer service has checked the order details for you and will email you very soon. Please check your email box. Thank you. Best regards, Tidebuy team

By tidebuy t.,
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Question:

When i'm i getting my order. i sent 2 to 3 emails and i'm getting no response. this is a wedge slipper and a bag set. i need it now! order # 1321191

Answer:

Dear customer, Thanks for your question here. Our customer service will check the order details for you soon and then will email you as soon as possible. Thanks for your patience. Best regards, Tidebuy team

By tidebuy t.,
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Question:

I wanted to know if your company is a real company? i see a lot of negative reviews. how can i ensure i will be getting the correct item as it looks on your site? or if needed, a money return?

Answer:

Hi, dear friend, Thanks for your question here. We're a super online shop for all kinds of wedding dresses, special occasion dresses and day dress and shoes and bedding sets and so on. Each year, there're thousands of hundreds customers from all over the world are shopping on us and many of them are so satisfied with our items and service. You can know more on our website on return policy, shipping method, and so on. Thanks again. Welcome to our website again. Best regards, Tidebuy team

By tidebuy t.,
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Question:

I want to know will i receive my order i placed on february 19 before march the 14 i really need dis dress please let me know so i wanted have anything to wear from my event tabathia campbell 6017174034

Answer:

Hi, dear friend, Thanks for your question to us. Could you please send us your order number so that we can check the order details for you? Best regards, Tidebuy team

By tidebuy t.,
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Question:

I saw one wedding dress in your shop, but after reading reviews i`m more than scared... are those terrible comments real and what can you say about positive ones.- why they are sooo positive?

Answer:

Hi, dear Inga, Thanks for your question here. We have a huge amount of customers and fans around the world and we are always trying our best to serve more and more customers. Also, we could manufacture the items according to their requirements. Our customers all speak highly of us. Hope that you coould understand. If you have any other questions, you can also go to our live chat or mail us at service@tidebuy.com or sns@tidebuy.com. Have a nice day. Best regards, Tidebuy Team

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Question:

Hi can u tell me information about my order no 1001381

Answer:

Dear Siraj, Thanks for your question. I have checked your order and it has been almost finished processing. Some would be shipped out within these 2 days. Please don't worry about it and you could get them soon. If you have any other questions, you can also go to our live chat or mail us at service@tidebuy.com or sns@tidebuy.com. Have a nice day. Best regards, Tidebuy Team

By tidebuy t.,
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Question:

I'm interested in ordering something from your site but somewhat leary of the reviews of those who did not receive their items.

Answer:

Dear Kelley, Thanks for your question here. We are a company full of reputation and we have lots of customers around the world. We pay much attention to every customer on each shopping. Please don't worry. You will get your items. If not, we will take full responsibility. If you have any questions, please feel free to let us know at service@tidebuy.com or sns@tidebuy.com. Have a nice day, Best regards, Tidebuy Team

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Question:

How do i pay via pay pal as ive never done it before. what is the difference with buying through them and paying direct?

Answer:

Dear friend, Thanks for your questions. You can see that we have lots of payment methods and you can use any of them. Paypal is the most popular one, which is very easy if you have a paypal account. Just follow the instruction is okay.If you have any questions, please feel free to let us know at service@tidebuy.com or sns@tidebuy.com. Have a nice day, Best regards, Tidebuy Team

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Question:

What is this website and how does it work? particularly the numbers counting down and how do price changes work? thank you

Answer:

Dear friend, Thanks for your question here. Our site is Tidebuy.com and we have a good collection of different kinds of products. You can visit at any time. When you are checking out, you can see that there are different kinds of currency and you can select by yourself.If you have any questions, you can also write to service@tidebuy.com or sns@tidebuy.com. Have a nice day. Best regards, Tidebuy Team

By tidebuy t.,
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Typical questions asked:
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