• Tidebuy

Tidebuy

Overview

Tidebuy has a rating of 4.01 stars from 1,627 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tidebuy most frequently mention customer service, online store, and wedding dress. Tidebuy ranks 30th among Women's Clothing sites.

  • Service
    400
  • Value
    391
  • Shipping
    398
  • Returns
    309
  • Quality
    388

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
16
90
See all photos

What reviewers want you to know

Positive highlights

  • I think it's a fabulous site with a lot of good items.And the customer service was so soon.
  • The women shoes from tidebuy online store are certainly some of the very best options to consider today.

Critical highlights

  • I ordered a wedding dress (June 2013) and received the wrong one.
  • I got SO scared about my prom dress that I wouldn't wanna risk it again with anything else!
How would you rate Tidebuy?
Top Positive Review

“Wow!”

Kristina S.
9/29/19

I was very hesitant to order from this place. I preferred two dresses at separate times. Both came well before I expected (3 weeks) and both were gorgeous! They are well made and look like the pictures. Highly impressed.

Top Critical Review

“Ordered Coffee Bean Grinder, Never Received!”

David W.
5/22/23

I ordered a coffee bean grinder, They gave me a tracking number of AS750148128CN. They claim product was delivered March 31,2023. It was not delivered, and I have Ring cameras to prove it wasn't received. Sent multiple emails to some person using the name "Ni Hao" at email address: NI HAO' <*******@outlook.com>. Mr. Or Ms. Hello claimed they would refund my purchase and despite multiple email correspondence it still hasn't been refunded. This website is a scam!

Reviews (1,627)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (176) wedding dress (98) women shoes (13) prom dress (36) return policy (21) evening dress (19)
Thumbnail of user davidw5160
2 reviews
2 helpful votes
May 22nd, 2023

I ordered a coffee bean grinder, They gave me a tracking number of AS*******CN. They claim product was delivered March 31,2023. It was not delivered, and I have Ring cameras to prove it wasn't received. Sent multiple emails to some person using the name "Ni Hao" at email address: NI HAO' <*******@outlook.com>. Mr. Or Ms. Hello claimed they would refund my purchase and despite multiple email correspondence it still hasn't been refunded. This website is a scam!

Tip for consumers:
Don't buy from this site!

Products used:
Nothing. Not received!

Service
Value
Shipping
Returns
Quality
Thumbnail of user keericks
1 review
0 helpful votes
September 6th, 2023

I ordered a chair and waited over a month, tracking the package which was supposedly coming from China. The tracking information said the package had been delivered, however, I never received the package (and was home at the time it said it was delivered). I have repeatedly requested a refund and have not yet received one after months of waiting (I was told a refund would be issued.)

Products used:
Never received order

Service
Shipping
Thumbnail of user kristenquartararo
1 review
5 helpful votes
March 1st, 2023

Do not buy anything from the website Tidebuy. It is 100% a scam. I was trying to order a compact treadmill and it told me my order cannot be processed at this time. However, my credit card company contacted me letting me know that someone was using my credit card in Great Britain for gas in the same amount of 79.99 do not buy anything from these scam artist unless you want to get scammed!

Thumbnail of user kuhlairel
1 review
0 helpful votes
August 25th, 2023

Like I'm actually flabbergasted because I'm usually the type of person to never fall for stuff like this. But low behold i'm out 80 dollars. I order this in March, said delivered on April. Never got it so I contacted customer service. So they were very enthusiastic and said they would issue a refund for me. I waited and waited, and I contacted them for now going on 4 months and they slowly stopped responding. I'm still emailing in hopes they will refund me for my order that never came. I'm honestly so confused. Like if you guys are a scam company, then why even respond? Why not just ignore the customer support emails? I'm honestly more confused than angry, because they seemed genuinely like they were working on my issue and responded back and forth for months. And said they would "hurry and rush for a refund" or something. So yea. I don't know what the point of telling me that was for but yeah... stay away from this company! It's 100% totally a scam, and still can't believe this happened to me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marka2617
1 review
3 helpful votes
March 8th, 2023

So the China mans game is to lure you in with ultra low prices that seem reasonable maybe a used item or refurbished. When you realize you have been scammed they drag their feet on refunding the money... hopefully your credit card company will fight for you? The profit for Mr. China man is to hold your money as long as they can an invest it, hoping to make a profit off the interest earned. The more people they can scam and the longer they can hold your money the more interest they can earn. Americans are not stupid people were just too trusting!

Tip for consumers:
Do not do business with this company Scam alert!

Products used:
Castle sentry pellet stove "Used"

Thumbnail of user esmed
1 review
4 helpful votes
June 4th, 2016

I want to compliment Tidebuy on order number *******.

I ordered 37 dresses as stock for my dress shop. I requested that they all be shipped together to arrive at my premises at the same time. I got very worried when it took longer than my previous order with Tidebuy. Then I read very negative feedback on the internet and got even more worried! But, when the order arrived, I was completely satisfied. They sent all the dresses together (as I requested), the quality of the dresses are very good and I received the correct colours and sizes.

Tidebuy, thank you very much for your effort! I will definitely order from them again.

Service
Value
Shipping
Quality
Thumbnail of user tonyap215
2 reviews
3 helpful votes
May 2nd, 2023

I ordered a kebonnixs incubator from them. It shipped! I followed the tracking. It was delivered. I just don't know where it was delivered. I contacted them via email. Really nice gentleman said he would send a refund. That was a month ago. Now they are ignoring my emails. I'm sure I'm in the spam folder.

Tip for consumers:
This website is a scam. I won't go near it again.

Products used:
I didn't receive the kabonnix incubator. So I haven't used anything from them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jameso1442
1 review
3 helpful votes
April 27th, 2023

I bought a pair of subwoofers took a month and a half to not even get here I was given a website and a tracking number that wasn't even real when something did finally arrive. I had to pay the postage $5.10 to the mailman and it was a pair of sunglasses. I'm still trying to remind them daily that I need a refund they keep telling me that they get so many emails that they need a reminder to refund me which I think is bull crap it's a scam company do not order anything from them. 289.00 of my hard earned money just gone for no reason.

Tip for consumers:
I hope people don’t use this website for anything they’re worthless scammers

Products used:
Nothing my stuff never came .

Thumbnail of user kristinas73
1 review
3 helpful votes
September 29th, 2019

I was very hesitant to order from this place. I preferred two dresses at separate times. Both came well before I expected (3 weeks) and both were gorgeous! They are well made and look like the pictures. Highly impressed.

Thumbnail of user fucko58
1 review
1 helpful vote
May 1st, 2023

Never received items purchased. Tracking says it was delivered but never showed where the shipment came from or cities it went through or ended up. Definitely not where it was supposed to. Was told it must of been lost and they would refund. Of course that didn't happen. Had to dispute the transaction through my bank.SCAM COMPANY!

Tip for consumers:
Scam!!!!!

Products used:
Nothin, it’s a SCAM!

Service
Value
Shipping
Returns
Quality
Thumbnail of user natashac27
1 review
1 helpful vote
November 23rd, 2016

I was very skeptical about ordering my wedding dress online. However a colleague at work encouraged me to visit this site. I fell in love with the options and my found my dream dress. However it was only afterwards when I had ordered the dress and everything that I saw the same dress on another website for less. Nevertheless I will encourage everyone to shop on tidebuy. I was no disappointed and the customer service was excellent. They answered all my questions

Thumbnail of user htconexplus1972
1 review
2 helpful votes
May 2nd, 2023

Took the money and never delivered the item.
Now in dispute
After waiting more than a month
They never answer your emails.
Stay away from them.

Thumbnail of user prlady1127
1 review
1 helpful vote
May 11th, 2023

Purchased some pots and pans. With promises that never came. I contacted the company which told me that I should receive in a week, then another week, over and over the same promise. The promise of a refund. To no avail. What a scam!

Products used:
Pans an pots

Service
Value
Shipping
Returns
Thumbnail of user cindij25
1 review
0 helpful votes
May 5th, 2023

I ordered a cot from them and never received it. But you can believe it didn't take but a minute to take the money off my card

Service
Value
Shipping
Returns
Thumbnail of user stephanies3218
1 review
1 helpful vote
June 24th, 2023

They are scamming people do not order anything from these people if you track you items my product is still in china a that was 3 weeks ago smh!

Service
Value
Shipping
Returns
Quality
Thumbnail of user shirleyam1
1 review
1 helpful vote
April 17th, 2023

Paid for the pressure washer and three months later I was told it was delivered so no refund. The seller assured me time after time the washer was coming even after the date kit was supposed to have been delivered. You will never get a pressure washer nor any money back. S Miller

Tip for consumers:
DO NOT BUY FROM THIS SELLER THEY ARE A CLOTHING AND FASHION STORE AND ARE OUT TRYING TO ADD TOOLS WHICH ARE NEVER DELIVERED SAVE YOUR MONEY!!!!

Products used:
pressure washer paid for never arrived

Thumbnail of user mark281969
1 review
1 helpful vote
May 12th, 2023

I bought an item, after weeks and weeks the tracking showed it was delivered at 4am. Never was. Promised a refund and it never happened. This company steals your hard earned money! Don't deal with them!

Products used:
3" chlorine tablets

Thumbnail of user davidc2672
2 reviews
0 helpful votes
August 15th, 2023

I paid for a Ring Phone video doorbell online, the 17TRACK took forever to update & then said DELIVERED.

Thumbnail of user brendab68
1 review
10 helpful votes
March 27th, 2016

No paper work came with item to do any return

Thumbnail of user wenl6
1 review
1 helpful vote
January 20th, 2017

TideBuy supplies a lot of fancy/beautiful items which are affordable to most people. They often give customs huge discounts on what they purchased. Shipping is also very fast. I surely will recommend it to my friends and family members.

Thumbnail of user jodiel14
1 review
1 helpful vote
December 29th, 2014

Ordering dresses online is always a little big of a scary experience, I spent many hours searching different websites for the perfect non-traditional wedding dress. It happened over and over again where I would find the perfect one, soon to find out the site was a scam website overseas which made knock off cheap dresses. Finally, after much frustration and becoming extremely skeptical, I stumbled upon tidebuy. I was not disapointed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shielag6
1 review
15 helpful votes
June 1st, 2020

Aftr ordering and taking charge in my credit card, they said order not available. When i replied to cancel and refund my money, they did not reply at all for any update since May22! I'd like to believe that this company is real and true to what they advertise. But their way of communication is very very bad! They cannot reason that this is about the crisis! Everybody is affected.

Tip for consumers:
share to everyone about uour experience with this company.

Products used:
not even updates of what is going on with the items i have ordered

Service
Value
Shipping
Thumbnail of user irenef5
1 review
1 helpful vote
September 3rd, 2014
Verified purchase

Chocolate brown is a neutral color with a sense of cordial feeling. The drape material is soft and comfortable. The halter design not only perfectly displays the sexy clavicle of the female, but also plays a role in lengthening the neck line. This dress highlight women' S curve perfectly.It can show my slim figure perfectly. The quality of the dress is the most important thing that I am satisfied.

Thumbnail of user jacquelineh363
1 review
19 helpful votes
December 14th, 2019

Don't buy anything from here. Ordered a wedding dress off this site since my friend ordered hers on here. Dress looks nothing like the picture, wrong color, cheap material. They ask for basic measurements but don't ask you for every single thing so the dress doesn't even fit my arms. They never asked me for arm measurements. It's too big and too small for me and the top where your boobs go is completely see through! Who would wear something like that?

Thumbnail of user noneede
1 review
10 helpful votes
May 23rd, 2020

Tidebuy is crysta-likes.com_ they're scammers!
Stay away!
Product never arrives, email bounces back

Dodgy bloody wan chai Asians!

Luckily my credit card company refunded me my money.

Burn in hell tidebuy you scammers!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Visual enjoyment for all. But wearing the best for yourself, focus just on you.
Here are wedding dresses of all kinds, all sizes and all styles.

Business History

Tidebuy.com is a cross-border e-commerce store for offering trendy fashion, clothes, shoes, dresses, bags, bedding, men’s, kids, and jewelry wigs, etc.
We provide multiple languages ​​such as English, Japanese, French, Spanish, Arabic, etc. Meanwhile, we ship to over 200 countries worldwide!
We engaged in providing a better customer service and better quality items at affordable value.
With advanced technology system, experienced operations team, sales team and efficient logistics services, Tidebuy.com has quickly become a leader of cross-border e-commerce.
Thrilled by our rapid and steady growth, we will continue to offer an extensive product selection and follow the international trends closely. We strive to provide our customers with quality products at the best prices possible.

Company Representative

Thumbnail of user tidebuyt
tidebuy t.
Typically does not respond to reviews

How do I know I can trust these reviews about Tidebuy?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.0
1,627 reviews
Have a question about Tidebuy?