TicketGateway Questions & Answers

Ticketgateway.com was the target of a cyberattack today, November 5th, beginning at 3:30pm EST. It was a professional attack, originating from the southeast Asian region. According to our analyses, the aim was essentially to slow down the site to a crawl and to hinder the sales of Soca Brainwash The Wonderland. Unfortunately for the culprits, this attack only lasted for 2.5 hours. This is how long it took us to move our servers to new ip addresses. The intent of this attack was not an attempt to steal information or data, but rather, to simply slow us down. Unfortunately, at this time, we had to switch off and re-boot to accommodate the new ips - this could not have been avoided. The promoter was informed of this act within 30 mins of the attack. Here at Ticketgateway.com we take this type of industrial espionage very seriously and therefore once all information has been gathered about this attack, we will be reporting this to the appropriate authorities. We sincerely apologize for the inconvenience this may have caused to some of our clients as they attempted to purchase event tickets. Measures have now been put in place to avoid this type of attack from happening in the future. Cyber security is our first priority. Chief Information Officer: Jacqueline Walsh