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ThreadFlip Questions & Answers
Here's what consumers have asked with answers from ThreadFlip staff and previous consumers.
9 questions answered
44% answered in 1 day
12 questions sorted by: recent | popular | fewest answers
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Do not give up, keep calling and emailing. Try filing a complaint with Better Business Bureau .

By Claire L.
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Thank you Marlise i been doing tradesy which is way better to me only thing is i haven't sold anything yet.and poshmark is new to my ear so i will be checking them out. Now Ms Angela B you are right about them priceing unfairly i do believe that they should get in trouble for this its not right that they make way more money and the person who took their time to send in there items dont even get to see half of that. plus get this my donated they said they sent. was truely not sent because i ask for a tax receipt from the goodwill they give the clothing to and they told me they would have them sent it in 2 weeks. still nothing and i contacted them about this and now i'm not getting a response back very upset. i feel like i should contact the bbb and report them. shut down shop is what needs to happen for to many ppl get suckered in

By chantell s.
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If you list the items yourself rather than use full service, you can have a little more control over how much things go for. Just be aware that Threadflip DOES have TERRIBLE customer service AND take a WHOPPING 20% of your money AND you have to pay your own shipping fees. Plus, they don't get tons of traffic so get ready to man the site for more than a year before you sell everything. Ebay is faster.

By Jadiem A.
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I have an attorney looking into this company. They will keep your items and tell you they are 'lost', or were 'accidentally donated, but can we issue you a credit?' --which will be way below what your items were worth. Trust the reviews-this company is shady to say the least.

By Kacey S.
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They tracking update sucks and reason I closed my closet. Poor customer service and no care for sellers. Try tradesy or POSHMARK, much better platforms and tradesy fees are way less than this trashy app.

By Marlise N.
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I submitted a BBB report and TF did not even respond

By Beth S.
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You can also leave them a message at this voicemail only phone number 1-877-751-3547. I have never had the experience of being called back, but I have noticed that my e-mails were responded to more quickly after I left a message on the voicemail. Until then it had been about 10 days of waiting for an email response. Since leaving a voicemail, I have absolutely noticed faster responses to my emails. Before find that phone number and it was NOT easy to find, I was very frustrated with the extremely long delays on e-mail.

By Jadiem A.
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Hey there, The item did not have valid tracking numbers and our support team reach out to you on an update on shipment. We unfortunately did not hear back so we did refund the buyer at the buyer's request. Our support team has emailed you with the next steps.

By Laura S., ThreadFlip Representative
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Hey Susan, Please write to support@threadflip.com so they can look up the status of your kit via the email you write in with.

By Laura S., ThreadFlip Representative
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