• ThermoSoft

ThermoSoft

Overview

ThermoSoft has a rating of 4.89 stars from 1,114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThermoSoft most frequently mention customer service, floor heating, and sales rep. ThermoSoft ranks 3rd among Flooring sites.

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What reviewers want you to know

Positive highlights

  • The customer service provided by Doug was excellent.

Critical highlights

No critical highlights yet

How would you rate ThermoSoft?
Top Positive Review

“Master Bathroom in My Barn”

cathy b.
2/8/23

The planning of a new master bathroom in my attached barn was easy with the help of Mitch, who led me through measuring an empty space and imagining exactly where the tub, vanity, toilet and walk in shower would go so that the order would be accurate. And this always seemed to be after 8 p.m. over several days when I had time. Mitch was always available. The ordering was easy; WarmStep under our antique chestnut nail down bathroom floor, as well as ThermoTile in our walk in shower with a pebble stone floor. The easiest part of this two-year project was deciding/measuring/ordering the heat for the flooring. We've been finished since last spring. This winter, the heating beneath my bathroom and shower floors is working wonderfully. Add in my remote control heated toilet seat, and this has fast become my favorite room in the house! Thanks Thermosoft.

Top Critical Review

“No support exists. They did resolve the issue”

tim o.
12/31/22

They did resolve the issue Our system had a failure after a few months of working. Rounds of various testing machines. Was told on the phone that they would fix it and make it right. I always asked for email confirmation - nothing. No real support just bull on the phone. For that money i had floor heat for a few months - now nothing. The wire failed The folks on the phone are basically just liars.

Reviews (1,114)

Rating

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Reviews that mention popular keywords

customer service (47)
Thumbnail of user cathyb823
1 review
0 helpful votes
February 8th, 2023

The planning of a new master bathroom in my attached barn was easy with the help of Mitch, who led me through measuring an empty space and imagining exactly where the tub, vanity, toilet and walk in shower would go so that the order would be accurate. And this always seemed to be after 8 p.m. over several days when I had time. Mitch was always available. The ordering was easy; WarmStep under our antique chestnut nail down bathroom floor, as well as ThermoTile in our walk in shower with a pebble stone floor.
The easiest part of this two-year project was deciding/measuring/ordering the heat for the flooring. We've been finished since last spring. This winter, the heating beneath my bathroom and shower floors is working wonderfully. Add in my remote control heated toilet seat, and this has fast become my favorite room in the house! Thanks Thermosoft.

Tip for consumers:
Youre in good hands. You can't go wrong.

Products used:
Warm Step and ThermoTile

Service
Value
Shipping
Returns
Quality
Thumbnail of user bettinab14
Bettina B.
0 reviews
3 helpful votes
March 12th, 2020
Verified purchase

I was amazed as I called ThermoSoft at 7:00 PM pacific time left a message with their answering service 1/2 hour later I get a call from Doug and I know it's 10:30 pm where he's from. He answered all our questions and helped us figure out what we needed and gave us a good price. We just placed our order with him and will recommend Doug to my brother in-law as he wants to know how the product is after it's all installed.

Thumbnail of user chrism1999
1 review
0 helpful votes
September 24th, 2020

I've been using Thermosoft for several years and have always received first quality components and excellent customer service including incredibly fast shipping, very efficient!

Thumbnail of user ga55
G a.
0 reviews
0 helpful votes
March 14th, 2020
Verified purchase

Things were ordered close to last minute. I appreciate the fast shipping as my business is on the line. Products came well packaged. The best part was the customer service I received from calling in to ask questions about what I was ordering. Concise & clear information was given making my decision very easy. Thank you Thermosoft. Be using you on more of my jobs!

Thumbnail of user ta63
T a.
1 review
3 helpful votes
March 10th, 2020
Verified purchase

I have been using Thermosoft heat mats in my tile business for years. I like that you stand by your products and have a great support team. If I need help I get to talk to knowledgeable people who will follow through and call back!
Keep up the good work

Thumbnail of user sergeys91
Sergey S. – ThermoSoft Rep

Thank you for a great review, we are glad you had a great experience and we look forward to working with you in the future!

Thumbnail of user alani26
Patricia H.
0 reviews
0 helpful votes
April 25th, 2020
Verified purchase

The gentleman I spoke with was understanding of my problem and discussed solutions. Not rushed and listened respectfully to a lay persons explanation. I will purchase from this company. Thank you
dr R

Thumbnail of user jimh258
Jim H.
12 reviews
4 helpful votes
April 25th, 2020
Verified purchase

I've installed ThermoSoft products under both a marble tile floor and an engineered wood floor within my home over the last two years and am very satisfied with both results. The planning and ordering process is easy and straightforward thanks to an well designed website containing all the needed information combined with live technical consultants. The post installation support is excellent, with Dan Gutierrez addressing some initial technical questions, then following up for two weeks to ensure the product was working to my expectations. It is, and now we are enjoying the comfort of heated bathroom floors during the cold winter months.

Thumbnail of user andyp77
Andy P.
1 review
2 helpful votes
March 5th, 2020
Verified purchase

Dan was the on-call technician when we were installing our Thermofloor pads, on a Sunday. He responded to the call promptly, was patient and helpful, and made himself available for further questions. I texted him at least one more time on Sunday, and got a prompt, helpful response. I also emailed him, and got a response the next day, and he checked in a couple more times with me, unprompted, to see if I had any more questions. He really gave us first-rate support.

Thumbnail of user leslied181
Leslie D. – ThermoSoft Rep

Andy, thank you for the feedback! We're glad you had a good experience.

Thumbnail of user jerryo30
Jerry O.
0 reviews
1 helpful vote
March 19th, 2020
Verified purchase

Both the gentleman I talked with were extremely helpful. They were very patient with me as I asked questions that I probably could have had answered through the manual or website. The whole process of working with Thermosoft has definitely been a 5 star experience!!
Thanks so much (and stay healthy

Thumbnail of user anonymousa975
anonymous A.
0 reviews
0 helpful votes
March 19th, 2020
Verified purchase

I called several times with various questions and every time. Each time I called i was greeted with a kind
employee who answered all my questions without making me feel stupid. I have been very pleased
with this company and the heating mat was very easy to put down but I had a tile company to put down
the tile in my bathroom.
This is definitely a 5 star company!

Thumbnail of user mirceaa4
Mircea A.
0 reviews
0 helpful votes
March 20th, 2020
Verified purchase

Absolute best experience. Love the product, great costumer service. Knowledgeable, expert advice 100% availability, all in all 5 star company. Would recommend always. Bought radiant heating in all my house in upstate NY. After the second winter is over I can say this system is much better than previous regular heating system I had. Heat is distributed evenly throughout the room, which makes for greater comfort and a nice warm feeling when you walk on it. The system is not drying the air like forced air alternative. It does not have "jumps" in temperature from too hot to too cold, instead the temperature is constant all the winter. Bought thermostats in all the rooms so everyone can choose their own "climate". In terms of money, the electrical bill is about the same as with natural gas heating before (I am not factoring the cost of installation, just bill over bill).

Thumbnail of user sergeys91
Sergey S. – ThermoSoft Rep

Mircea,
Thank you for your review. We are glad you had a great experience.

Thumbnail of user antoinez4
Antoine Z.
0 reviews
0 helpful votes
May 21st, 2020
Verified purchase

I was stuck in an installation and reached out to my account manager David Kaempf who immediately transferred me to Tech Support. Unfortunately I got the voice mail. and I tried calling back. No sooner did I could scroll through my phone, I got a message from Dan Gutierrez from Tech Support. I called him and he walked me through and troubleshoot my my problem. He made me feel like I was part of the team AND THAT SAVED THE DAY. Big kudos guys, now I no why I've been a member since 2008!

Thumbnail of user alexb90
4 reviews
7 helpful votes
November 10th, 2014

I was reading lots of reviews about thermosoft, before ordering. The company seems to be very reputable, with A+ BBB rating. The items arrived just 3 days after the order was placed, with free ground delivery. The service rep was very friendly, which is very rare nowadays. The installation was easy, just unrolled the mats and connected to thermostat. The floor is very warm now and works great. We all just love the feelings. I would surely buy from them again.

Tip for consumers:
Call before ordering for an extra discount.

Service
Value
Shipping
Quality
Thumbnail of user rickt110
Rick T.
7 reviews
0 helpful votes
May 20th, 2020
Verified purchase

Mitch you've been a pleasure! I have not yet installed my floors but look forward to installing your heat mats in next two weeks or so

Thumbnail of user robertr66
4 reviews
8 helpful votes
September 24th, 2013

It was our 2nd time we bought the floor heaters from Thermosoft. We did our master bedroom and bathroom 3 years ago and then we decided to make a living room too. We have a small ranch in the mountain area and it is getting pretty cold in the winter and even during some summer nights. The floor heating was saving us in our bedroom and kept us closer :) We have a baby now! :) Anyway, we are very pleased with the product and the service. We had to call several times to update the dimensions and always had someone ready to help us. It is so rare nowadays to have such services. Our sale rep was very friendly and even humorous and the heaters came very fast. They are installed already and are working perfectly. I was kind of surprised to read the previous review. It is a very strange review I guess something went wrong or else We are completely happy with the service and the warm floor and would definitely come back again, when we decide to make a kitchen floor.

Thumbnail of user chrisw31
1 review
4 helpful votes
October 15th, 2012

I installed Thermosoft electric radient heat into a converted back patio addition last year. I used an insulating cork subfloor tratment, topped with the heating mat, then covered with leveler, before installing ceramic tile. The heating elements work GREAT and I can usually go with no other supplimental heat in the 150 SF addition. I am really glad I spent the $ to do this in my addition and would do it again in a heartbeat.

Thumbnail of user stephenc319
1 review
6 helpful votes
November 22nd, 2018

I dealt with this company three times over the past year. I found them professional on every occasion. From ordering through technical support you can't do any better. They also offer a great line of products at very fair prices. I would not use another company having my great experience with them

Thumbnail of user leslied181
Leslie D. – ThermoSoft Rep

Hi Stephen! Thank you so much for such a great review. We are pleased you have had positive experiences with our products. Call us anytime for help with anything.

Thumbnail of user scottd84
Scott D.
8 reviews
6 helpful votes
March 6th, 2020
Verified purchase

My overall experience with Thermo Soft has been nothing short of "Excellent". The website was easy to maneuver through. Once I found a product that would be viable for my situation, I had a little chat session with the Tech services...namely Dan G. Dan was very informative and helped me through the process of making the right choices. As we corresponded via email, he was quick to respond. That impressed me! I deal with many clients, reps and vendors and it's one of my pet peeves waiting and waiting on a response. Maybe I'm to impatient...Anyway, thank you Dan and Thermo Soft for the great service and product.

Thumbnail of user leslied181
Leslie D. – ThermoSoft Rep

Scott, Thank you so much for your review and your service. Please reach out if you have any questions in the future.

Thumbnail of user kathys7
1 review
7 helpful votes
October 5th, 2010

I am a single mom, who likes watching Martha Stuart shows; o)
I bought Thermosoft floor heaters last year for the kids bathroom and the kitchen. I LOVE IT! I do not know if other radiant floor heating systems would do the same thing but this one has worked for me! Believe it or not, I did everything myself! I am so proud of it!; o) I had to call them for some advises but they were great and very friendly. I may do another small bath with them soon.

Thumbnail of user jimb29
1 review
6 helpful votes
September 19th, 2011

I am a contractor and have purchased Thermosoft floor heating products several times during last 3 years. Everything was very smooth, products were delivered very fast, on time and right sizes. I am kind of surprised with one review here from Maria m... I guess sh... t happens with everybody and everywhere... Maybe I was the lucky one. Nevertheless, i liked the customer service, they were friendly and the products still works fine at all locations where i had them installed. If i have another client wishing to have radiant floor heating, i will buy from Thermosoft again.

Thumbnail of user leeb564
Lee B.
0 reviews
0 helpful votes
May 19th, 2020
Verified purchase

Dan was AMAZING! I had a question in online chat, and he called. Not only did he save me some money, we are happy to do business with him in the future!

Thumbnail of user kevins351
Kevin S.
1 review
6 helpful votes
March 4th, 2020
Verified purchase

Felt I was given good, solid buying advise from Dan G. Had some issues with the new Thermostat but was given excellent info and instructions from Dan regarding settings that I was not sure of. Got that new Thermostat up and working in no time and I then advised Dan that I may have to call back from time to time seeing this new one has so many features and needs to dialed in accurately to perform factual readings. Dan Recommended that I should call him back with ANY questions regarding this. He then added his ext.# to his email. Dans help was exceptional!! Signed his mom, Just Kidding, Kevin Scott

Thumbnail of user leslied181
Leslie D. – ThermoSoft Rep

Kevin, thank you for your great review. We are so pleased you had a positive experience.

Thumbnail of user valeriet36
Valerie T.
3 reviews
2 helpful votes
September 18th, 2017
Verified purchase

My husband and I had no experience with heated floors and called Thermosoft after watching an installation video. Our salesman was very helpful in determining what product we needed under tile and which was best for under our wood floor. He explained the different thermostats we could choose from and asked all the right questions to get us everything necessary for a successful installation. The product arrived just as promised! We could not have asked for anything more. Thank you for your excellent customer service.

Thumbnail of user larrym624
Larry M.
0 reviews
4 helpful votes
March 10th, 2020
Verified purchase

I have a problem and spoke to two different technicians. Each pulled up my project on their data base and was able to help. My experience with your personal has been very positive!
Thx

Thumbnail of user sergeys91
Sergey S. – ThermoSoft Rep

Larry, thank you for a great review.

Thumbnail of user carlab90
Carla B.
1 review
0 helpful votes
April 20th, 2020
Verified purchase

Dan Gutierrez was extremely helpful. He took multiple calls from me and also from my contractors. He was always very kind and informative. I would recommend Dan to anyone needing advice and product information

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From the business

Improve your home's heating with ThermoSoft' s radiant underfloor heating for comfortable warm floors. Click for more information on in floor heating.

Company Representative

Thumbnail of user sergeys91
Sergey S.
Director of Business Development

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